Mary Clare Burgess
Highly organized manager recognized for abilities in writing, instructing, developing, coordinating and leading teams. Established aptitude for researching and editing information. Technical skills include:
·MS Suite of Tools
ST. AGNES HOSPITAL, Baltimore, MD 2002 – 2018
Medical Transcription Manager
Managed 11 medical transcriptionists, instructed physicians, implemented and maintained software. Attended Management Council and served on various other committees.
·Saved $45K+ by identifying over-billing from a vendor.
·Saved $76K+ by continuously working without contractors for seven weeks during system crash.
·Corroborated with IT installing and testing templates and interfaces for new software after system crash.
·Developed policies and procedure manuals.
·Created instructional training manuals.
·Administered scheduling for required weekend work.
·Maintained daily statistical reports.
·Projected and implemented yearly budget for department including creation of Purchase Orders and Drawdowns.
·Created curriculum and taught quarterly classes for technicians.
·Coordinated multiple vendors and independent contractors.
·Designed new office flows and physically moved two different offices.
·Performed quarterly quality assurance audits.
·Evaluated and edited timecards for entire department.
ST. JOSEPH HOSPITAL, Towson, MD 1988 – 2002
Transcription Team Lead
Assisted Transcription Manager in all aspects of administration of department such as evaluations, statistics, and managing clerical employees. Transcribed documents, exceeding required quality, production and turnaround times.
PREVIOUS PROFESSIONAL EXPERIENCE
Prior to 1988 held a variety of positions such Manager of Medical Transcription, Word Processing Department Manager, Education Editor, and Team Lead at the Veterans Administration, Federal Highway Administration and Department of Defense.
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EDUCATION & TRAINING
PeopleSoft, Ascension Health Systems
Leadership Formation & Development, Ascension’s Management Council
Communications, Ascension Health Systems
Budgeting, The Resource Group
Workplace Violence Prevention, St. Agnes Security Department
MediTech, St. Joseph Hospital
Interviewing, Evaluations & Staffing, Ascension Health Systems
Medical Transcription, Naval Hospital-Camp LeJeune
Performance Award, Profit Sharing Award, Ad Hoc Payment
South Baltimore Learning Center – Adult Literacy, Tutor
Transformation Center – Lilies Place, Host
Transformation Center – Beautiful Feet Ministry, Team Lead
Churches for Streets of Hope – Cold Weather Shelter for Homeless Men, Team Member
Belles of Good Council – Women's Christian Philanthropic Group, Member and Chairperson