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Manager Administrative Assistant

Baltimore, MD
March 23, 2019

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Mary Clare Burgess

Baltimore, MD ***** 443-***-****

Executive/Administrative Professional

Highly organized manager recognized for abilities in writing, instructing, developing, coordinating and leading teams. Established aptitude for researching and editing information. Technical skills include:


·Lanier VoiceWrite






·Report Express



·MS Suite of Tools

·PC Anywhere








ST. AGNES HOSPITAL, Baltimore, MD 2002 – 2018

Medical Transcription Manager

Managed 11 medical transcriptionists, instructed physicians, implemented and maintained software. Attended Management Council and served on various other committees.

·Saved $45K+ by identifying over-billing from a vendor.

·Saved $76K+ by continuously working without contractors for seven weeks during system crash.

·Corroborated with IT installing and testing templates and interfaces for new software after system crash.

·Developed policies and procedure manuals.

·Created instructional training manuals.

·Administered scheduling for required weekend work.

·Maintained daily statistical reports.

·Projected and implemented yearly budget for department including creation of Purchase Orders and Drawdowns.

·Created curriculum and taught quarterly classes for technicians.

·Coordinated multiple vendors and independent contractors.

·Designed new office flows and physically moved two different offices.

·Performed quarterly quality assurance audits.

·Evaluated and edited timecards for entire department.

ST. JOSEPH HOSPITAL, Towson, MD 1988 – 2002

Transcription Team Lead

Assisted Transcription Manager in all aspects of administration of department such as evaluations, statistics, and managing clerical employees. Transcribed documents, exceeding required quality, production and turnaround times.


Prior to 1988 held a variety of positions such Manager of Medical Transcription, Word Processing Department Manager, Education Editor, and Team Lead at the Veterans Administration, Federal Highway Administration and Department of Defense.

Mary Clare Burgess Page Two


PeopleSoft, Ascension Health Systems

Leadership Formation & Development, Ascension’s Management Council

Communications, Ascension Health Systems

Budgeting, The Resource Group

Workplace Violence Prevention, St. Agnes Security Department

MediTech, St. Joseph Hospital

Interviewing, Evaluations & Staffing, Ascension Health Systems

Medical Transcription, Naval Hospital-Camp LeJeune


Performance Award, Profit Sharing Award, Ad Hoc Payment


South Baltimore Learning Center – Adult Literacy, Tutor

Transformation Center – Lilies Place, Host

Transformation Center – Beautiful Feet Ministry, Team Lead

Churches for Streets of Hope – Cold Weather Shelter for Homeless Men, Team Member

Belles of Good Council – Women's Christian Philanthropic Group, Member and Chairperson

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