Sign in

Office Manager

Winter Haven, Florida, United States
March 23, 2019

Contact this candidate


Jeffrey Thomas

Telecommunications Technician

Las Vegas, NV


Work Experience

Business Service Technician ( Telecommunications Technician ) Centurylink

November 2017-January 2019

Installation, repair, maintenance and move/add/change orders on the following systems: Shoretel, Avaya IP Office, Intrado Viper E911, Nortel.

I have worked on a team of technicians installing a managed solution at several Clark County, Nevada locations. The managed solution consisted of Adtran Netvanta routers, switches and Polycom 300 series telephones.

I am a part of the on-call rotation for Intrado Viper E911 systems for Public Safety Answering Positions throughout Nevada.

I am responsible for the Nortel BCM 50 systems for all Clark County, Nevada Centurylink Central Offices. I am part of the team and/or I am the technician who is tasked with site surveys for new customers or upgrades to existing customer systems


High School Diploma in Electrical Construction & Maintenance Mergenthaler Vocational-Technical High School - Baltimore, MD September 1977 to June 1980

High school or equivalent


Avaya (10+ years), Nortel (10+ years), Mitel (Less than 1 year), West Safety Services (E911 Viper)

(Less than 1 year)

Military Service

Branch: United States Marine Corps

Service Country: United States

Rank: E3 ( Lance Corporal)

November 1985

Radio Communications

It was my task to provide communications for platoon and direct fire on enemy positions on the battlefield. The Field Radio Operator (MOS 0621) is a versatile Marine and can be utilized in any unit in the Marine Corps such as the following:

• Engineering

• Artillery

• Infantry

• Tanks

• AAV – Amphibious Assault Vehicle

• Headquarters

• Communications


The Radioman will not be an infantryman or a tanker, but if assigned to those units, he will be fighting side by side with the members of those combat units and carrying a radio or operating the vehicle- mounted radio. Some select radiomen will get assigned to go out with the infantry companies and will be responsible for the communications in that company. However, in the larger communication units, the radioman will be with other radiomen and fellow communicators. Certifications/Licenses

Adtran IN/ATSA

July 2014 to July 2017

ADTRAN Technical Solutions Associate for Internetworking (ATSA/IN) is the foundation level certification for technical staff that will be responsible for designing and implementing solutions using ADTRAN's NetVanta Internetworking products.


July 2014 to July 2017

ADTRAN Technical Solutions Associate for IP Business Gateways (ATSA/IPBG) Curriculum

(Online Training)

ADTRAN Technical Solutions Associate for IP Business Gateways (ATSA/IPBG) is the foundation level certification for technical staff that will be responsible for designing and implementing solutions using ADTRAN's IP Business Gateway solutions.

West Safety Services (E911 Viper)

March 2018 to March 2020

The Call Handling Installation and Configuration Training is the core course of the Call Handling Installation and Configuration Certification. This two week course has on-line prerequisites that must be completed before attending. Shortly after you register for the class you will receive access to the eLearning logon. All of the prerequisite modules are self-directed and can be followed at your own pace. The modules will prepare you for the in-class installation and configuration training which covers VIPER and Power 911 in both a Standalone and Multi-Node environment. Automatic Call Distribution (ACD) and Shared Lines configurations will be taught and programmed during this training course. Peripherals such as ITRR, ePrinter, Power OPS, Power MIS, Windows Securities and the West Firewall will also be covered. This hands-on class will be delivered over two consecutive weeks totaling 10 days of classroom time including testing. Upon successful completion of this two week training, students will receive their Certification. This Certification is valid for a period of 24 months from the day of completion. Motorola Vesta (E911 system)

July 2013 to July 2016

This is a 10-day hands-on course for technicians and installers who will be working with the VESTA/ Sentinel 4.x system. Basic system and software installation, configuration, and troubleshooting will be taught.

Nortel Networks Meridian 1 Large System Installation & Maintenance 263C September 2008 to Present

Course Description Target audience: Technicians. This course is designed to teach the installation and maintenance of all Meridian 1 Systems OPT 21-81. This course is equivalent to Nortel course 263C. Course Objectives To teach the hardware required to build OPT 21-81 To teach the overlays used to run maintenance on OPT 21-81 To provide the student with an understanding of single and dual processor systems ** Also offered is Nortel Certification testing up to a maximum of 2 hours at the end of this course Avaya IP Office Boot Camp

July 2010 to Present

This course will provide skills needed to install administer and manager the implementation of an IP Office Standard customer solution. Target Audience Technicians responsible for Installation and Implementation of Avaya IP Office Description * Identify different IP Office control units and their expansion modules * Use the Manager tool* Install configure and monitor the IP Office Standard Edition *Installation configuration monitoring and software upgrade of IP Office * Installation configuration and software upgrade of IP telephones *Installation and configuration of network WAN and LAN connections. * Use the Embedded VoiceMail * Using Avaya IP Office VoiceMail: Embedded Lite Driver's License

Additional Information

The following transcripts are available upon request. I feel they are too much to put on a resume however I am glad to share it with you if you want to see it. Mitel Certifications: I have several Mitel certifications both instructor led and online however I have not installed or worked on yet. I do have the classroom training. Centurylink training transcript includes all training at Embarq/Centurylink includes all training from November 2007 through December 2018

Additional Information Military: United States Marine Corps 1982-1985 (Specialty: Radio Communications) Personal Long-time student of personal development audio programs by: Development Brian Tracy, Zig Ziglar, David Bach and others.

Contact this candidate