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Customer Service Medical

Location:
Columbia, SC
Salary:
55,000.00
Posted:
March 23, 2019

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Resume:

*** ***** ****

EASTOVER, SC *****

803-***-**** Cell

803-***-**** Home

PAMELA L. DEKETELEARE

Summary

Customer Service Leadership with extensive experience in service centers, medical billing, credit and collections, medical records and retail store management. Accomplishments

Managed 10-30 associates

Managed Collections team and customer service team in a Call Center environment Met metric goals of Bad Debt from 7% over 60 to 2% over 60 with 95% current Created and managed a Training Team for Credit and Collections In charge of interviewing and decisions for all hiring for the Credit and Collections Department

Managed several Retail stores in SC, NC & GA

EXPERIENCE

2007-Current Staples Shared Service Center Columbia SC CREDIT/ COLLECTIONS SUPERVISOR/Collections Trainer

Driving team results

Motivating staff to achieve individual goals set

Maintaining the training for the credit analysts and customer service representatives

In charge of interviewing candidates to maintain staff requirements

Assisting Credit Analysts with difficult accounts

Maintaining a great customer service team

Assisting with maintaining payroll hours to keep within budget

Maintaining a good relationship with the sales force

Controlling write off amounts

Links Plus Team Lead

Trained Credit Analysts in the collections department

Assisted in setting goals for Credit Analysts

Validated accounts worked by Credit Analysts

Assisted sales force with any resolution for problem accounts

Motivated staff to reach goals

Customer service

Worked closely with supervisor to carry out policies and help workload by processing and controlling write-offs

Helped with all administration duties

2002-2007 Fresenius Medical Corporation

SENIOR PATIENT ACCOUNT REPRESENTATIVE

Verified all insurance prior to any admissions

Updated any insurance changes on existing patient accounts

Trained new employees for the admissions department PATIENT ACCOUNT REPRESENTATIVE

In charge of collections of Blue Cross Blue Shield accounts

Collections for all commercial accounts and Medicare

Experience in using Medical Manager software

Researched older accounts for collections for possible write-off 1995-2002 Brian Center Nursing Homes

DIRECTOR OF MEDICAL RECORDS AND SUPPLIES

Processed admissions and in-house records

Processed and stored discharge records per DEHC rules

Audited records for scheduled doctor visits and make sure orders were signed

Audited all medical records for the facility

Ordered all medical supplies and audited inventory 1994-1995 Factory Outlets

STORE MANAGER

Provided customer service

Hired and trained staff

Shipping and receiving

Inventory control

Opened new stores

Operated cash register



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