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Human Resources Customer Service

Niagara Falls, Ontario, Canada
March 22, 2019

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**** ****** *****, ******* *****, L2H 0P3, Ontario, Canada. 289-***-**** or


I am a self-motivated, aspiring human resources Student with experience in human resources management, administration and occupational health and safety. I have the ability to lead by example with strong organizational and communication skills.


Completing course requirement towards Certified Human Resources Professional Designation (CHRP).

6 years of experience as SAP Power User (Material Management, Finance and Plant Maintenance module).

8 years of Hard-Core Microsoft Certified IT Professional.

Computer proficiency including Microsoft Office (Excel, Word, PowerPoint, Access and Outlook).

8 years of leadership roles in extensive customer service.


Human Resources Management Post Graduate Certificate Niagara College Sept.2018 – present.

Relevant Coursework

Training and Development

Organizational Design

Occupational health and safety

HR Planning, Environmental Law

Organizational Behaviour

Recruitment and Selection

HR information Systems

HRM Principle

Bachelor of Science, Estate Management University of Nigeria Sept. 2007.

Diploma in Computing University of Nigeria UMITT Sep. 2007.


Nigerian Agip Oil Company Limited (NAOC) July 2011 – August 2018.

HR Contract Remunerations and Benefit Officer

Collated, reviewed and prepared service entry sheet in SAP for monthly payment.

Updated and maintained payment records, verifying statement of earnings for employees indicating gross and net salaries, compensation as well as deductions such as taxes, union dues and pension.

Advised employees on the interpretation of human resources policies, compensation, benefits, framework agreement and collective agreement.

Managed and maintained human resources information and related records.

Created and followed up on purchase requisitions and orders.

Planed monthly HR and Procurement plan.

Prepared budget and inputs, involving cost estimation, contract negotiation.

Cost controlled HR budget.

Nigerian Agip Oil Company Limited (NAOC) April 2011 – July 2011

Assistant Industrial Relations Officer

Assisted in meetings and negotiations with various union members.

Assisted in preparation of contract staff salaries.

Assisted in processing invoices in the pro-forma invoice database.

Prepared internal memorandum and outgoing letters.

Prepared and procured union and management reimbursement.

Prepared union materials for management and union meetings.

Assisted in various industrial relations matters.

Lucky Emi Consulting Estate Surveyors and Valuers Nov. 2008 – April 2011

Property Administrator

Assisted in the management of a portfolio of properties on behalf of the clients to meet contractual requirements.

Planned, scheduled and performed property management system analyses.

Leased, valued and maintained proprieties and machineries managed by the company.


HRPA student member. October 2018-Present

HR@NC member. September 2018-Present

NCcrew Member February 2019

Volunteer AHE Investment, Nigeria. June 2009 & May 2010

Volunteer, MakNisy Collections, Nigeria. January & July 2010

Volunteer, W.C Diamond, Nigeria. April & December 2008

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