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Engineer Active Directory

Location:
Colonial Heights, Virginia, United States
Posted:
March 22, 2019

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Resume:

Terik CrawfordStephenson

Mid-level Systems Administrator (Contractor)

Hopewell, VA

ac8vcm@r.postjobfree.com - 804-***-****

• Over 15 years of experience as an Engineer with experience in the areas of network design, administration, troubleshooting and training, particularly in the areas of VMware and Active Directory design, implementation, migration, and administration.

• Designed, implemented, tested and deployed VMware Infrastructure.

• Installed, configured, administered and maintained of VMware VSphere4, ESX 3.5 and ESXi Server, VMware View, VMware vSphere client and Virtual vCenter Server.

• Senior Migration Engineer and Application Compatibility tester on large-scale projects.

• Performed Windows XP/7/8 workstation deployment and configuration, including creation and management of workstation images and related imaging systems. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Wireless Sales Manager

Wireless Advocates - Fort Lee, VA - September 2016 to Present Wireless Sales Associate bringing 9 years in retail and phone sales. Strong organizational, analytical, problem resolution and follow-up skills. I am highly energetic, set personal job goals for myself I try to exceed. Dependable, multitasker, capable of expediting priority requests. A self-starter who requires minimum supervision to perform assignments. Exceptional interpersonal communication and leadership skills. Goal- driven sales professional who diligently follows up on all leads to drive new business. Remains focused on increasing sales through expert customer and managerial outreach. Motivated to generate and increase sales while delivering topnotch customer service. Meets all deadlines under pressure in fast-paced environments. Top priority is my job and I look forward to new opportunities. Authorized to work in the US for any employer

Work Experience

Wireless Sales Representative

Wireless Advocates - Fort Lee, VA

June 2016 to Present

• Open and close the Wireless Kiosk

• Ring customers up on cash register

• Ensured I followed the Wireless Advocates sales motto G.U.E.S.T.S. which stands for Greet, Understand and Evaluate, Suggest Solutions, Take Action and Support the Sale

• Participate in trainings of all wireless service providers to perform all the duties of Wireless Sales

• Remain knowledgeable on all prepaid and contract services: plans, promotions, coverage, etc

• Take tests on my knowledge of all products in the Wireless Kiosk

• Provide customers with excellent customer service

• Sale prepaid and contract phones as well as activating them

• Sale phone accessories

• Troubleshoot phones

• Audit phones and accessories ensuring all physical and electronic on-hands are correct

• Answer calls from customer

• Place all confidential customer information provided during a contract sale into a secure location

• Sanitize all phones, counter tops and monitors to ensure the kiosk is kept clean and organized at all times

• Set planograms to ensure the kiosk is always up to date with the new devices and accessories

• Provide customers with excellent customer service Wireless Sales Manager

Wireless Advocates - Fort Lee, VA

November 2015 to June 2016

• Open and close the Wireless Kiosk

• Ring customers up on cash register

• Ensured I followed the Wireless Advocates sales motto G.U.E.S.T.S. which stands for Greet, Understand and Evaluate, Suggest Solutions, Take Action and Support the Sale

• Make schedules for the employees ensuring the kiosk was always staffed

• Participate in trainings of all wireless service providers to perform all the duties of Wireless Sales

• Remain knowledgeable on all prepaid and contract services: plans, promotions, coverage, etc

• Take tests on my knowledge of all products in the Wireless Kiosk

• Worked alongside my carrier reps for AT&T, Verizon and T-Mobile to ensure every employee stayed knowledgeable on products and plans through training, etc. Even coordinating with the reps for events that we would have on post in an effort to further increase sales

• Provide customers with excellent customer service

• Sale prepaid and contract phones as well as activating them

• Sale phone accessories

• Troubleshoot phones

• Audit phones and accessories ensuring all physical and electronic on-hands are correct

• Answer calls from customer

• Place all confidential customer information provided during a contract sale into a secure location

• Sanitize all phones, counter tops and monitors to ensure the kiosk is kept clean and organized at all times

• Set planograms to ensure the kiosk is always up to date with the new devices and accessories

• Provide customers with excellent customer service Mid-level Systems Administrator (Contractor)

Digital Management Inc - February 2016 to March 2016

• Active Directory, GPOs, DNS, DHCP, File & Print Server, IIS (Web Server), FTP, Terminal Server, Exchange Mail Server Microsoft Server 2008 R2, Application packaging and deployment, Task Sequence creation.

• Active Directory group policy creation and management.

• Systems Center Configuration Manager (SCCM) utilization for operating system deployment and software distribution including the use of the USMT for profile capture and restore for campus wide deployment. Microsoft Lync and MS Office Communicator/ Unified Communications.

• Provides supervision of technical support based on technical ability for users and/or clients, ensuring resolution of system issues and help-desk related requests.

• Oversees the planning, analysis, configuration, upgrades, and installation of new personal computer systems based upon documented end results expected.

• Ensure awareness of upcoming changes to applications and IT architecture in order to provide proactive customer support services.

• Designed, implemented, and administered Windows Server 2012 R2 Active Directory Environment for the Entire Organization from the ground up using old and new hardware.

• Wrote the Company Standard Server Build Document for all Windows 2012 R2 Servers.

• Wrote the Company Standard QA Process Document for all new Windows 2012 R2 Servers.

• Planned, tracked and updated all daily and weekly progress using Google SmartSheet.

• Created Cloud (Active/Active) Windows Server 2012 R2 environment Operation Manager (Contractor)

Agensys Corp - March 2015 to November 2015

• Microsoft Deployment Toolkit (MDT) 2010 deployment, image creation, testing and error code log analysis.

• Performed enterprise migrations of Windows 7.

• Senior Migration Engineer and Application Compatibility tester on large-scale projects.

• Performed Windows XP/7/8 workstation deployment and configuration, including creation and management of workstation images and related imaging systems.

• Microsoft Office 2010 customization and Windows 7 deployment to include customization of USMT and examination of Loadstate or Scanstate logs as well. Group Policy review in relation to EPA settings per recommendations.

• Created Access database and reports to track application testing and progress for presentation in briefings.

• Prepared the environment for deployment of Windows Server 2003.

• Installed, configured, and provided troubleshooting for Server 2003.

• Migrated Windows Server 2003 from test environment to the production environment.

• Implemented and managed IP addressing and configured TCP/IP addressing on a server.

• Installed and configured an Active Directory Domain Controller.

• Performed authoritative and non-authoritative restore operations.

• Installed Citrix Presentation server 4.0/ XenApp 4.5/5.0& Citrix Client Tools.

• Administered Citrix XenApp Farms.

• Configured Citrix server policies, Load Management and Printers in the Farm.

• Expertise in creating Citrix Streaming Profiles and Publishing Applications to users in Citrix XenApp 4.5/5.0.

• Diagnosed and resolved issues related to masters role failure and Active Directory database.

• Designed, planned and implemented Group Policy, delegation strategies and OU structure.

• Managed local, roaming, and mandatory profiles, planned strategy for placing Global Catalogue (GC) and evaluated the need to enable Universal Group Membership Caching.

• Created approximately 500 user accounts in Active Directory and migrated all Windows NT users by 'User State Migration Tool (USMT).

• Used BMC Remedy 7.6 to update work orders and escalate incidents to the appropriate support groups. Senior Engineer (Contractor)

Virginia Hospital Center - July 2014 to November 2015

• Managed Windows network (users, computers, printers, etc) with Active Directory.

• Exchange Server 2003 management.

• Coordinated efforts to utilize Information Technology that can improve the functioning of field offices.

• Assisted country office staff members to effectively utilize software and systems by facilitating user training

• Served as the main POC (point of contact) for any outside vendors (hardware/software), and managed maintenance/repairs as required.

• Functioned as a 'Help Desk' representative to answer various levels of information technology questions from users demonstrated by monitoring and maintaining request/resolution information.

• Performed daily, weekly, monthly maintenance backups/restorative exercises (Backup Exec), reviewing server logs for potential issues, as well as by ensuring that anti-virus software and security patches are routinely updated and functioning (Ensuring overall server configuration integrity)

• Provided Sys Admin Support as required to maintain user accounts, DNS, DHCP, WINS, etc. and maintaining connectivity to the internet and VPN to Area office

• Designated and trained a back-up person and develop procedures to perform IT duties

• Worked in coordination with GMC System Administrator in collaborating upgrades and patches and insuring AD, Exchange, Security and operating standards are being adhered too

• Managed the hardware, software, analysis, design, implementation and overall improvement of information technology.

• Supported and maintained network hardware, network Operating Systems, and system applications.

• Responsible for defining and IT recovery plan for servers and workstations. Engineer (Contractor)

ECS Federal, Inc - January 2014 to April 2014

• Microsoft Deployment Toolkit (MDT) 2010 deployment, image creation, testing and error code log analysis. Performed enterprise migrations of Windows 8 and Windows 7.

• Senior Migration Engineer and Application Compatibility tester on large-scale projects.

• Managed and monitored network, designed, deployed and configured Exchange 2010/2013.

• Performed Windows XP/7/8 workstation deployment and configuration, including creation and management of workstation images and related imaging systems.

• Microsoft Office 2010 customization and Windows 7 deployment to include customization of USMT and examination of Loadstate or Scanstate logs as well. Group Policy review in relation to EPA settings per recommendations.

• Created Access database and reports to track application testing and progress for presentation in briefings.

• Prepared the environment for deployment of Windows Server 2003.

• Installed, configured, and provided troubleshooting for Server 2003.

• Migrated Windows Server 2003 from test environment to the production environment.

• Implemented and managed IP addressing and configured TCP/IP addressing on a server.

• Installed and configured an Active Directory Domain Controller.

• Performed authoritative and non-authoritative restore operations.

• Diagnosed and resolved issues related to masters role failure and Active Directory database.

• Designed, planned and implemented Group Policy, delegation strategies and OU structure.

• Managed local, roaming, and mandatory profiles, planned strategy for placing Global Catalogue (GC) and evaluated the need to enable Universal Group Caching.

• Created approximately 500 user accounts in Active Directory and migrated all Windows NT users by 'User State Migration Tool (USMT)

URS

Engineer (Contractor)

VMware Infrastructure - April 2013 to January 2014 3.x/vSphere Installation & Configuration. Planned and designed VMware VI3/vSphere (ESX3.5/ESXi 4.0/ESXi 4.1 and VMware VirtualCenter).

• Designed, implemented, tested and deployed VMware Infrastructure.

• Installed, configured, administered and maintained of VMware VSphere4, ESX 3.5 and ESXi Server, VMware View, VMware vSphere client and Virtual vCenter Server.

• Virtual Networking (Virtual Switches, VM Kernel Ports) And Virtual Storage (Access Control and VMFS Datastores). Creation, Management and Configuration of Virtual Machines, Clone and Templates. Customizing guest operating system on Virtual Machines.

• Created DRS and Custom roles for users and Administrators. High availability, Clustering, VMotion and Storage Vmotion. Server Consolidation with VMware Converter (P2P and P2V Conversions). Snapshot manager and restored a snapshot.

• System Administration - Managed Users, Groups, Roles and Access Permissions.

• Set up and monitored performance monitoring and capacity planning.

• Managed Tasks, Events and Alarms. Experienced in implementation, configuration, maintenance and support for NetApp filers using Data OnTap CLI and Filerview.

• Prepared detailed Business Requirements into Functional Specifications, and generating reports for management using Microsoft Office Suite: MS Project, PowerPoint, Excel, MS Word and Microsoft Productivity applications.

• Adapted to new systems and environments quickly, took ownership of all duties, met management skills, worked with customers, end users and colleagues.

Engineer

Mountain State Information Systems - October 2011 to January 2013

• Responsible for server troubleshooting, providing technical support and running complex applications on Linux / UNIX platforms.

• Supervised high-performance of systems and installed Linux distribution on laptops and desktops.

• Responsible for the modification of the embedded systems and data storage.

• Worked with Windows Server 2003, 2008 R2, HyperV, Exchange, SMS, Active Directory, SQL Server, DNS and DHCP, and Microsoft Deployment Toolkit.

• Name resolution, included both DNS and NetBIOS name resolution with broadcasts, LMHOSTS files, and Windows Internet Name Service (WINS).

• Replication (including Microsoft Windows 2000 Server native mode and Microsoft).

• Upgraded the Active Directory system to the Windows 2008 to incorporate design.

• Studied various documents and applied new technologies to the existing system.

• Determined new encryption methods including the new PCI requirements, preventing the encryption of the present operating system.

• Designed the measurements for auditing and quality assurance.

• Maintained a record of all the security changes and modifications made to the system. Engineer

SAIC - June 2008 to September 2011

June 2008 to September 2011

Link 11/16 SME

• Managed a team of over 30 administrative and technical staff.

• Strengthened the IT infrastructure through implementing new technologies.

• Responsible for hardware and software installation, maintenance, and repair.

• Performed routine audits of systems and software.

• Managed the IT budgets and expenditure on hardware and software.

• Developed and maintained the company IT systems, software and databases.

• Recommended and implemented improvements and efficiencies.

• Reported to the IT Director and Chief Executive, having excellent time management, confidentiality and communication skills. Utilized strong IT, commercial, planning and budgeting skills. Procurement of IT hardware, software and maintenance products and services.

• Managed server software and associated backup routines.

• Evaluated, tested, advised, trained and supported I.T. related projects.

• Responsible for the recruitment and training of new staff.

• Wrote documentation for ICT procedures, security and disaster recovery.

• Maintained documentation of changes regarding users, functions and systems.

• Administered the MS Exchange Server 2003 and Active Directory and familiar with AD infrastructure standard processes and procedures.

• Engineer (June 2008 to September 2011)

• Supported the GCCS-J Configuration Management Team on a daily basis.

• Day-to-day responsibilities included the installation, monitoring, optimizing, problem resolution, root cause analysis, management and documentation of all server related issues.

• Applied and tested new software releases, software patches, and hot fixes.

• Worked on problems of moderate scope and ensured project schedules and performance requirements were met. Maintained servers, software systems, and networks.

• Ensured the system (Oracle, and Microsoft based) was optimally performing.

• Assisted with all Production Management Tasks for any releases after GCCS-J 4.2.0.

• Diagnosed and resolved hardware, software, firmware and network problems.

• Configured, maintained and upgraded network connection devices. EDUCATION

Bachelor of Science in Information Systems

Strayer University - Fredericksburg, VA

April 2016

ADDITIONAL INFORMATION

• SKILLS/TOOLS:

• Software: Active Directory, SQL Server, MS Deployment Toolkit 2010, Office 2003-2010, VMware VI3/ vSphere (ESX3.5/ESXi 4.0/ESXi 4.1, VMware VirtualCenter), Lite Touch / MDT, Remote Desktop Manager, Bomgar Remote Desktop Control

• Operating Systems: Windows Server 2003, 2008 R2 Administrator, Windows 7, MS Exchange Server R2

(2003/2008), HyperV, TCP/IP, DNS, DHCP, Symantec Encryption Client, McAfee, VPN



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