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Customer Service Administrative Assistant

Location:
Richmond Hill, Ontario, Canada
Posted:
March 22, 2019

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Resume:

NORA LILIANA DILLON-ORTEGA RÍOS

*** ****** ***** ***** *****, Richmond Hill, ON L4C 2T2

416-***-**** ac8vc8@r.postjobfree.com

CUSTOMER SERVICE REPRESENTATIVE

HIGHLIGHT OF QUALIFICATIONS

●More than 5 years of Customer Service experience within financial, hospitality and professional environments

●Extensive experience in Patent Prosecutions, coordinating with clients and associates from around the world, examining and managing formal documents in order to file the clients’ applications before the patent offices of each country

●Certification in Customer Service and Call Center with hands on experience in a call center sales setting

●Certificate in Human Development and Human Relations, focusing on customer and client relations

●Excellent communication skills, with a strong ability to multitask, and work under pressure

●Computer literate, with proficiency in Microsoft Word, Microsoft Excel and Internet browsers

●Responsible, with initiative, attention to detail, organizational and problem solving skills

●Additional Language Skills; fluent in Spanish

RELEVANT SKILLS AND EXPERIENCE

Customer Service Skills

●Provided friendly and attentive service to a wide range of customers, frequently complimented on customer experience management abilities by customers and supervisors

●Operated a busy switchboard with multiple phone lines and directed callers to the appropriate personnel

●Responded to difficult customers with patience and courtesy, and assisted to de-escalate volatile situations

●Assisted customers to resolve complaints and issues in a professional manner

● Provided front desk support by attending to guest requests and making reservations

Administrative Skills

●Performed multiple counter teller cashier duties, dealt with companies and special clients of the banks, and managed the foreign currencies and the checks

●Operated various point of sale equipment, maintained a balanced till for the duration of all shifts

●Prioritized and performed various clerical duties including filing, faxing, photocopying and collecting documents

●Entered guests or citizens data into database correctly and updated regularly, to ensure that accurate information was available to coworkers

EMPLOYMENT HISTORY

Prosecution Specialist Clarke, Modet & C México Apr 2014 - Jan 2017

Administrative Assistant Milborne Real Estate, Toronto, ON Sept 2011

Receptionist Govt. of Morelos State Cuernavaca, México Jan 2001 - Dec 2008

VOLUNTEER EXPERIENCE

Translator CHHA Voces Latinas, Toronto, ON Oct 2009 - Apr 2010

EDUCATION & TRAINING

Patents/Intellectual Property Mexican Institute of the Industrial Property 2014

Customer Service & Call Centre Certificate University Settlement 2010

Certificate in Human Development Morelos State Government 2007

High School Diploma Iberoamerican Preparatory Institute 1988



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