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Social Media Customer Service

Columbus, Ohio, United States
March 22, 2019

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Allison Dendinger

Bellevue, OH *****

**** ****** **** *** 419-***-****

EDUCATION The Ohio State University Columbus, OH

BACKGROUND: Bachelor of Arts in Strategic Communications August 2017- May 2021 Minor(s): Business and Fashion Retail Studies

GPA: 3.065

Bowling Green State University Huron, OH

General Studies (College Credit Plus) August 2014- May 2017 GPA: 3.8

WORK FigLeaf Boutique Columbus, OH

EXPERIENCE: Retail Associate February 2018– Present

• Provide excellent customer retail experience through attentiveness

• Uphold store aesthetic by keeping store floor organized and mannequins up to date

Recreation and Physical Activity Center Columbus, OH Members Associate August 2018- Present

• Facilitate exceptional customer service experience by greeting patrons and resolving membership issues

• Maintain inventory of equipment used and unreturned Starbucks at Cedar Point Sandusky, OH

Barista June 2018- October 2018

• Fulfilled guest’s orders in a timely fashion using POS system

• Systemized store product for more efficient use

LEADERSHIP CHAARG The Ohio State University

EXPERIENCE: Small Group Coordinator January 2019- Present

• Supervised weekly meetup for small group of women to gain fitness confidence and communicate goals

• Promotes the organization through social media outlets Facebook and Instagram PinkOut at OSU The Ohio State University

Public Relations Chair January 2018- Present

• Creates marketing visuals using photo software to increase and promote sales of product

• Utilized social media outlets Facebook and Twitter for promotion of sales

• Resolved customer questions via email and Facebook Messenger VOLUNTEER Girls on the Run Columbus, OH

EXPERIENCE: Assistant Coach December 2018-Present

• Oversees a group of girls in the grades fourth through six

• Conducts a workout and small lesson regarding kindness and body positivity RELATED Adaptability, self-motivation, team problem solving, time management SKILLS: Microsoft Word, Office, Excel, iMovie

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