Resourceful and experienced Administrative Assistant offering expertise in customer service, meeting
scheduling, travel arrangements, task prioritization and file management. Dedicated team member with high
attention to detail and strong organizational skills. Capable of handling multiple projects simultaneously with a
high degree of accuracy in a fast-paced environment.
Strong verbal and written communications Self-motivated
Scheduling Conflict resolution
Event planning and execution Document scanning
Travel arrangements and reimbursement Process implementation
Set up for meetings and transcribe meeting Project Management
minutes Report writing
Microsoft Office Suite Data entry
Answer and screen multi-line telephone Clerical support
Office management Staff development
Ability to prioritize and multi-task Team leadership
Receptionist and Administrative Support, 06/2018 to Current
Benzer Pharmacy – Tampa
Welcome and sign guests in and out of secured reception area.
Answer and distribute multi-line phone calls.
Update and maintain company contact list.
Create and maintain detailed administrative processes and procedures to drive efficiency and accuracy for
front desk/reception area.
Improve customer service by listening to patient feedback insuring customer satisfaction.
Assist coworkers and staff members with special tasks such as data entry, spreadsheet development and
Maintain the reception area and ensured its appearance was within company standards.
Provided clerical support including copying, faxing and file management.
Patient Scheduler, 03/2017 to 04/2018
Solara Skin and Laser Center – Anchorage, AK
Scheduled patient appointments.
Checked patients in and out and collected payments.
Answered phones and questions regarding center's services.
Maintained patient files and inventory.
Confirmed patient appointments the day before they were scheduled.
Reviewed new patient paperwork before scheduling appointments.
Provided patient education.
Administrative Assistant, 06/2015 to 08/2016
Opti Staffing – Anchorage, AK
Managed conference room calendar upon request from employees and senior management.
Managed office supplies, vendors, organization and upkeep.
Worked successfully with different methods of data collection.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Completed data entry and scanned physical files into digital records.
Addressed customer service inquiries thoroughly and quickly.
Performed general office duties, including answering multi-line phones, routing telephone calls or
messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling
incoming and outgoing mail.
Created and maintained processes for administrative operations to improve accuracy and efficiency.
Assisted with event planning, including associated travel and logistical arrangements.
Participated in marketing, outreach and other visibility efforts.
Administrative Assistant, 06/2012 to 01/2015
Alaska Energy Authority, AEA – Anchorage, AK
Coordinated travel arrangements and reconciled monthly credit card travel charges.
Proofed and edited the technical writing on a variety reports for final publication on company database.
Utilized PowerPoint to update annual report for downloading to company website.
Set up meeting rooms with audio and visual equipment and recorded and transcribed meeting minutes.
Managed data for retention and archival policies and procedures.
Utilized strong time management and organizational skills to ensure smooth and seamless operations.
Prepared documents in Word and Excel.
Disseminated information to the organization's members, researchers and stakeholders.
Composed and drafted all outgoing correspondence and reports for managers.
Compiled and analyzed data using spreadsheets or other database software such as Excel and Access.
Transition Specialist, 06/2009 to 08/2011
University of Alaska Anchorage - Educational Opportunity Center, EOC
Created outreach presentations to promote the benefits of post-secondary education and explain financial
aid and admissions processes.
Assisted project participants individually and in group settings in completing admission, financial aid, and
related materials associated with enrollment in GED or post-secondary programs.
Provided career planning assistance to project participants as needed.
Performed initial client assessment and analysis to begin research process.
Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Worked directly with financial aid, admissions and student services to achieve college admission for
Copied, logged and scanned supporting documentation.
Verified data integrity and accuracy.
Created social media platform for information dissemination.
University of Alaska - Fairbanks, AK
Caren Aillieo - Alaska Center for the Visually Impaired 907-***-****
Trisha Torberg -Manager, LPN, Solara Skin and Laser Center 907-***-****
Julia Strompolos - BSN, RN, Alaska Breast & Cosmetic Center 615-***-****