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Customer Service Care

Location:
Johannesburg, Gauteng, South Africa
Posted:
March 25, 2019

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Resume:

Curriculum Vitae of Rejoyce Mofokeng

Rejoyce

Mofokeng

Curriculum Vitae

Curriculum Vitae of Rejoyce Mofokeng

RECENT EMPLOYER’S DETAILS

Name Rejoyce Office Location BraamPark Quest Staffing Surname Mofokeng Work Contact Number 011-***-****

Employee Number 1099070 Email address ac8v7e@r.postjobfree.com Have you completed 12 months with the employer? Yes / No

Yes x No

Briefly indicate your current skill in your position I have 7 years of experience in Customer Service and have worked in the various areas as indicated in my Resume. I pay severe attention to details when it comes to excellent customer service. Quality of calls Sales and customer service is one of my strengths. I am able to cope very well with the stressful environment. Productivity and efficiency is vital to the progress of the business and I am able to provide the business with both these functions and more. The customer is always the core of the business and should always remain the core focus always. I believe strongly in firm work ethics and values and will be an ambassador to the company. PERSONAL DETAILS

ID Number 891**********

Home Address 11068 Orlando West Extension, Soweto,1804 Primary

Contact

078*******

Alternative

Contact

083*******

Nationality South African

Preferred

Language

English

Marital Status Single

Race African Gender Male Female x

Disability? Yes No x Drivers Licence Yes No x

Own

Transport?

Yes No x

Willing to work

shifts?

No

EDUCATION, TRAINING AND DEVELOPMENT BACKGROUND

Qualification

Highest Standard Passed Matric Year Obtained 2007

Name of School Leshata High School

Subjects Passed: English – IsiZulu – Economics - Business Economics -Afrikaans – Accounting (Passed with Exemption) EDUCATION, TRAINING AND DEVELOPMENT BACKGROUND

Qualifications - BCOMPT IAU

Duration 4 Years Year Obtained In Progress

Name of School UNISA

Curriculum Vitae of Rejoyce Mofokeng

Subjects Passed: Economics 1500, Business Management IA, Commercial Law IB, Commercial Law IA, INTRO to Econ & Mng Env 1A, INTRO to Econ & Mng Env 1B

Employment history

Name of Employer Nespresso SA/Top Vending

Job Title Coffee Specialist Date of Employment April 2018 to date Job Grade Level 2 Division/Department CRC Dept.

Responsibilities

Key function – Delivering Exceptional Customer service. Billing Queries – Assisting customers with their billing disputes, explaining billing to the customers and escalate any abnormalities to our finance department to resolve and send account statements and invoices to customers

Technical Queries – Assisting customers with all Nespresso related queries, troubleshooting Nespresso Machine as a form of assistance service. Marketing Products – To educate customers with the current promotions, new products and Online self services that may be helpful towards the customers Productivity Monitoring – Manage individual and team productivity Name of Employer Multichoice SA (Quest Staffing)

Job Title Customer Service Rep Date of Employment Sept 2015 to March 2018 Job Grade Level 1 Division/Department Inbound Contact Centre Responsibilities

Key function – To answer all incoming calls and resolve them Billing Queries – Assisting customers with their billing disputes, explaining billing to the customers and escalate any abnormalities to our finance department to resolve and send account statements to customers

Technical Queries – Assisting customers with decoder related queries, troubleshooting from disabling to resembling of a decoder, assisting with extra view connectivity and DStv App related queries.

Marketing Products – To educate customers with the current promotions, new products and self services that may be helpful towards the customers (Explora decoder, Price Lock Offerings, Decoder Insurance, etc)

Productivity Monitoring – Manage productivity of team through monitoring of daily and weekly workload and role responsibilities. Including any initiatives implemented to improve productivity specifically within the department.

Stand In Supervisor – To support the team during my team leader’s absence and fulfill supervisory duties, taking customer escalations and liaise with second line support to ensure resolution is achieved.

Previous Employment Details

Name of Employer Merchants Vodacom (Quest Staffing) Job Title Customer Care Consultant Date of Employment August 2009 – August 2014 Job Grade Level 1 Division/Department Inbound/Accounts Dept. Curriculum Vitae of Rejoyce Mofokeng

Your Roles and Responsibilities

Customer Care Duties

Maintains customer records

New Activations (New Accounts)

Compile database for customers

Online telemarketing

Presenting and reporting any abnormalities directly to the Managing Director

Develop and maintain effective relationship with customers.

Advise on Billing.

Handle customer complains.

Escalate queries

Do follow up on customer escalations.

Sales Consultant Duties

Telesales (Outbound campaigns)

Introducing integrated marketing and communication package

Product knowledge is key as customers may have question that needs more clarity

KPI monthly targets

Report on weekly basis progress on performance

Supplying customers with all relevant information to avoid cancellations due to insufficient information References

Name Organization Position Contact Number

Mr. Mazizi Gampu Multichoice SA Supervisor 083-***-**** Mr. Hopolang Leepile Merchants Vodacom Supervisor 072******* Melenie Parsons Nespresso HR 010-***-****

Skills and Physical competencies

Good communication, negotiation, Interpersonal and problem solving Skills.

Troubleshooting and good command of business English. Behavior Qualities

Patience, Friendly, Empathy, Assertive, Initiative, Attention to details, Team player, Good Integrity. DISCLAIMER AND SIGNATURE

I, Rejoyce Mofokeng hereby confirm that the information contained in my application is true and correct and agree that disciplinary charges can be lodged against me should the information be false and incorrect. Curriculum Vitae of Rejoyce Mofokeng



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