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Customer Service Representative

Montgomery, AL
March 21, 2019

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April N. Thrasher

**** **** **, ********, ** ****2

334-***-**** ~


To obtain a challenging position with career advancement opportunities that will allow me to utilize my customer service experience and skills.


Self-starter who excels with multi-tasking and customer service. I possess excellent time management skills with the ability to prioritize tasks and meet deadlines as well as work independently on projects.


Customer Service Representative - Provider Assistance Center, DXC Technologies

January 2019 – Present

Answer inbound calls from AL Medicaid providers

Assist providers with Medicaid billing questions such as benefit limits, procedure code pricing, and prior authorization requirements

Assist providers with claim denials

Research complicated claim denials and provide follow-up with the provider

Answer an average of 50-60 calls per day

Transferred to Provider Assistance Center within 10 months of hire

Customer Service Representative - Recipient Call Center, DXC Technologies

March 2018 – December 2018

Answer inbound calls from AL Medicaid recipients

Assist recipients with general knowledge Medicaid questions regarding application process, benefit limits, and eligibility requirements

Assist recipients with submitting Non-Emergency Transportation (NET) vouchers for travel reimbursement

Answered an average of 70-80 calls per day

Lead Sales Associate – Dollar General Stores

September 2018 – March 2018

Open and close the store

Stock and clean the store at the end of the day

Handling change fund, deposits, and register tills

Assist customers with finding desired items for purchase

Check in vendors and truck deliveries

Promoted to key holder with one month of hire

Customer Service/Sales Associate – Dillards

November 2011 – December 2012

Assist customers with finding desired items for purchase

Cleaning dressing rooms and returning items to appropriate department/location

Cashier duties

Sales Associate – Walter Craig

January 2010 – November 2011

Responsible for completing and filing federal firearm license forms

Prepare registers each day for sales by counting money and balancing tills

Answer customer phone calls and taking orders

Transporting legal paperwork to the courthouse for filing

Submitting orders for store supplies, putting out stock, as well as opening and closing the store

Customer Service Associate – Lowe’s

September 2008 – December 2009

Answer phones and transfer callers to appropriate department for assistance

Taking, faxing, and filing customer orders

Assisting customers with loading/unloading purchases

Zoning the store by returning merchandise to proper department/location

Other duties as assigned by other departments


Wetumpka High School, Wetumpka, AL 2005 - 2009

General Studies, GPA 3.2


Laquita W. Thrasher 334-***-****

Paula Garrett 334-***-****

Angelia Gresham 334-***-****

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