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Engineer Customer Service

Location:
Allen, Texas, United States
Salary:
1000,000
Posted:
March 21, 2019

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Resume:

Timothy Couch

**** ***** **** **.

Allen TX, ****3

972-***-**** cell

ac8uwj@r.postjobfree.com

Lead Software Quality Assurance Engineer utilizing project management and communication skills to deliver the highest quality product in the industry. 30 years of experience and dedication to company growth and customer satisfaction. Desire a position at an innovative firm focused on creating and maintaining formal software quality assurance and test practices. A self-motivated leader with a proven reputation in problem solving and leadership.

PROFESSIONAL EXPERIENCE

Alkami Technologies, Plano, TX 3/2014 – 2/2019

Senior Quality Assurance Engineer

Lead the QA efforts for a New Business Banking product, from conception to delivery. Worked side by side with Product, Development, Release Management and Support to ensure we met and exceeded customer expectation.

Agile Planning: Use agile methodologies to plan new product releases. Developed product life cycle from conception to market.

Nacha file formatting: Verified Nacha file formatting for Retail and Business ACH. Domestic and International Wires. Debit and Credit payment types.

Implementation: Recurring ACH and Same Day ACH. Retail and International Wire payments.

Test Planning: Wrote test plans, test scenarios and test cases based on use case and HLD. Prepared Traceability to ensure that all the requirements were being satisfactorily covered.

Coverage Planning: Worked close with the functional team to cover all the requirements for testing. Executed the manual and automation test scripts. Tested Micro services which have been used to communicate with the other systems.

Mobile Coverage: Tested the application on various generations of iPhone, Android. Tested the application under different networks and Internet speeds including while on EDGE, 3G, 4G, LTE, and Wi-Fi

Test Coverage: Involved in System Testing, Functional testing, backend testing, Negative testing and Regression testing.

Defect Tracking: Used JIRA to manage defects and QTest to report the test execution status to the project teams. Logged defects and communicated with Product and Development teams.

VCE, Richardson, TX 5/2011 – 3/2014

Vblock Quality Assurance Engineer

Update applications, configure hardware components, and perform compliance testing on all Vblock platforms. Deliver products and solutions that transform the data center by significantly lowering cost through improved operational efficiencies.

Agile Planning: Use agile methodologies to plan new product releases. Developed product life cycle from conception to market.

Sustaining product development: Set up and configure existing test environments to support new applications and components to be released. Ensure compliancy of all components prior to GA.

Tools: Jira and Test Link to create test plans, test cases, and defect tracking.

Performance: Utilize ViewPlanner, Golden Iometer and Golden Desktops to deliver benchmarks on package systems. Record the results on the VCE performance web site.

Regression: Black box, white box, load testing, and usability testing to ensure code changes did not adversely affect existing functionality.

AT&T, Plano, TX 11/2010 – 5/2011

Senior Quality Assurance Analyst e-Commerce - Contractor

Lead testing strategy for Virtual Expert & Extended Live Chat project. (A personalized web experience with improved online support, too provide a high resolution rate in servicing and support, resulting in an overall reduction of operational cost).

Test planning and review: Involved in Peer, Tech Team, and Business Reviews. Created test plans, test cases and test scenarios from Software Requirement Specification Documents.

Scope and Time Lines: Developed Functional, Release Cycle, Final Stage and Production Validation timelines. Estimated scope of projects.

Defect Tools: Used Quality Center and Jira as our test plan and defect tracking tool.

Data validation: Validated parameter passed from Java scripts into third party Avatar application. (VirtuOz).

Regression testing: Black box, white box, load testing, and usability testing to ensure code changes did not adversely affect existing functionality.

United Health Group, Frisco, TX 04/2010 – 11/2010

Senior Quality Assurance Analyst - Contractor

Lead testing strategy for CSAT (web-based customer service administration tool), and eHP web portal following HIPPA and FDA enforced regulations.

Test plan and test cases: Created test plans and test cases from design, requirement and use case documentation.

Scope and testing: Delivered project scope, estimated schedules and delivered product on time and with no significant defects.

Defect tracking: Used Quality Center as our test plan and defect tracking tool.

Data validation: Used Toad to executed SQL scripts written to verify data.

Regression testing: Black box, white box, load testing, and usability testing to ensure code changes did not adversely affect existing functionality.

Leadership: Trained new team members on web portal and test case format.

Enterprise Mobile, Plano, TX 03/2009 – 01/2010

Systems Engineer

Managed the quality assurance and deployment of mobile devices, supporting Windows Mobile based strategy.

Device Management: Responsible for development of configuration and integration processes of window mobile devices.

Device Deployment: Responsible for development and delivery of detailed configuration and integration plans to ensure high quality deliverables to the customer.

Device Support: Provided support to other service groups as an escalation point.

Device Depot: Implemented and improved quality control standard for device replacement requests and warrant processes.

Client support: Maintained integration systems used for customer deployment.

Exponent Technologies, Dallas, TX

Senior Quality Assurance Engineer 09/2005 - 01/2009

Managed release and quality assurance testing of professional local/ network and Web-based software solutions for Human Resources Information Systems (HRIS).

Managed Projects: Determined project scope and engineering requirements, estimated schedules, tracked item completion, maintained project documentation and corporate e-commerce Web sites.

Classified reported bugs: Investigated the nature and probable cause of bugs. Entered clear description of bugs into bug tracking database. Followed through to resolution. Tracked bugs, reported trends, and made recommendations for meeting completion dates.

Implemented test cases: Wrote comprehensive test cases including smoke, acceptance, performance, and stress tests of software components and Web sites. Collected data and wrote detailed procedures for performing comprehensive tests of software features and applications.

Wrote documentation: Reference and new employee training manuals for development and debugging procedures.

Software specifications based on user scenarios, requirements and input from engineers.

Functional specifications for features of software applications.

Conducted regression testing: Black box, white box, load testing, and usability testing to ensure code changes did not adversely affect existing functionality.

Conducted SAS 70 Type II Audit: Followed SAS 70 requirements and standards for defects resolutions.

Intuit Inc, Plano, TX

Senior Quality Assurance Engineer 09/1987 - 09/2005

Managed release and testing of professional local/network and Web-based Accounting software solutions.

Managed Projects: Determined project scope and engineering requirements, estimated schedules, tracked item completion, maintained project documentation and corporate e-commerce Web sites. Collaborated with off-shore resources to ensure test cases met expected results.

Implemented test cases, classified reported bugs, conducted regression testing.

Applied Six Sigma process to new development procedures and release of product.

Sr Operator QA Electronic Filing: Ensured data transmission to IRS specification, upheld customer confidentiality of tax data.

Team leader: Added new 128 bit inscription for individual through fiduciary modules, including state modules.

Release coordinator: Coordinated release of multiple projects that included business units and self proprietors of CPA’s software.

IRS Specification file format: Verified e-files format developed for tax purposes. Met IRS specifications and format.

Developed usability support solutions: Provided product management with user solutions that provided customer service with product knowledge and clarification.

Technology advancement to: Windows 32 application and supported SQL networks.

Technology migration: Tested and supported both DOS and Windows 16 bit applications.

TECHNICAL SKILLS

Working knowledge of Six Sigma processes.

Proficient in Microsoft Office™, Microsoft Word™ and Microsoft Outlook

Experience using Agile, Test Director, Quality Center, Test Link, and Jira.

Experience testing Web applications using manual testing methodologies.

Experience testing upon SQL Server environments and Windows XP/2003 network environments.

Excellent understanding of quality assurance processes and methodologies.

CERTIFICATIONS

SMU School of Business - Project Management.

VMWARE VSPHERE Install, Configure, Manage (V5)

Designing Cisco Data Center Unified Computing

Michael Fagan Associates - Fagan Defect-Free Process.

Michael Fagan Associates - Fagan Inspections.

Hamilton Technologies - Developing Software Testing & Quality Assurance Techniques.

Skill Path - Managing Multiple Project, Objectives and Deadlines.



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