Experienced Sr. Business Analyst
With comprehensive 14+ years of expertise in
B2B & B2C Sales
Dedicated and pro-active Creative Sr. Business Analyst with reputation as self-directed, encompassed with excellent problem solving, communication, analytical, and organizational skills
Well-disciplined with proven ability to manage multiple projects/teams efficiently under extreme pressure with minimum or without supervision
Effectively communicates direction, commits people to action and conveys complex data in easily understood formats
Ability to build strong rapport with Sr. management, internal/external clients, and cross-functioning departmental counterparts
Proficient in Implementation and KPI monitoring mechanisms
Exceptional organizational skills. Open to learning and updating skills required while adapting to challenging and continually changing professional standards and guidelines
Dynamic communication/interpersonal skills. Maintains exceptional interpersonal & communication skills while building healthy relationships while interfacing confidently with people of diverse levels and backgrounds. Effectively communicates direction, commits people to action and conveys complex information in easily understood formats
Thrive in a team environment. Initiate action and follow through to conclusion of any commitment. Capably learn new skills. React flexibly to changes in priority and direction, assume increased responsibilities as needed, and motivate other to achieve objectives.
Computer skills. Proficient Microsoft Word, Excel, PowerPoint, Access, Visio including. Utilized systems: Qualtrics, Eloqua, Radius, Cognos, Coda, SQL, Oracle, CAN, Customs Manager, SharePoint, Salesforce.
RELEVANT BUSINESS ACCOMPLISHMENTS
Designed, developed and deployed new and revised processes with the accountability for designing and building operational reports compiled from internal and external sources that were used for client and internal SLA tracking.
Created new double entry process to sales flow between two parallel systems; cutting user errors by 40 %
Mandated a cross-training initiative that created 100% work-flow during OOO time spans.
Worked collaboratively with IT, Sales, Finance and Accounting Professionals to exceed departmental goals.
Collaborated to define marketing campaign needs regulating all company needs through case and campaign layouts (Salesforce).
Challenged the status quo to create a data flow process that tracked and validated digital data. Cost effectiveness has yet to be defined but proposals reach over 30 %
Wrote, trained and facilitated procedures for domestic and foreign agencies.
Created new data management processes that cut reporting errors by 50%.
Overhauled system functionalities shortening user reporting time by 75%.
Worked as a SME to streamline departmental resource constraints
Sr. BA (Innovations) FIRST DATA
Digital marketing and data analytics manager, Best business practice; VOC SME, Quantitative lead for Design Thinking Team. CRM (Salesforce) SME with five years of business requirement experience. Project manager with continuous improvement focus. Full lifecycle implementation and technical integration. B2B and B2C sales facilitation for Mid-Market and National Clients (i.e., Partner interfacing). Salesforce super user with a distinct reporting core. Data, Product, Sales initiative SME. Quantitative Analysis/Design thinking team member.
Marketing Manager / Manager Business Analysis FIRST DATA
Manage Business Analysis team of three SR. Business Analysts. Owner of Campaign management driving 80 % of company sales. Digital Marketing support. Liaison for Sales, Salesforce, Marketing and IT departments. Project Manager for business driven initiatives: Business continuity; lead, account, and opportunity management. Direct contact for upper management report and dashboard creation. Expert data analysis using Access, Excel SQL, Salesforce and other sales boarding applications.
Business Analyst I FIRST DATA
Data, system, Process Management. Liaison between various business departments and IT. Process creation and rejuvenation. Team and Departmental training. Creating efficient data flow processes to streamline business productivity. Utilizing Access, Excel, SQL and Salesforce to guarantee high level standard and ad hoc reporting to upper management.
Data Analyst Randstad (Temp to Perm anent – First Data)
Temporary Data analyst position: Data extraction, assemble, sort and decipher information into "database queries or data fields for computer analysis. Using Microsoft Access, Excel, SQL, and SalesForce to populate and manage data.
2016 - Present
2012 - 2014
2012 - 2012
Office Manager/Accountant Bask In Brilliance LLC
Family owned business, financial services and logistics management. Contract origination and executive clientele customer service. General accounting.
Financial Analyst United Parcel Service (UPS)
Troubleshooting station point of entry technical concerns. Financial Procedure creation and training. Request for Funding documentation and creation. ERP maintenance (Oracle, E2K, CM), Financial Modeling, Supply Chain Solutions Project tracking through Access Database and Microsoft Office Project manager. Directed project meetings and evaluated departmental timelines. Cash Application support to undergo system decommissions and implementations. IT collaborations for maintenance and large technical project. Monitored projections in financial planning decisions. Overhauled banking and Custom practices for finance departments. Frequent utilization of Excel, PowerPoint, Access, Visio and Company ERP systems on an expert level.
Retail Manager Dillards/Lord and Taylor `
Manage employees, Marketing Schematic presentations. Client experience and customer service dialogue. Sales reporting, Merchandise accountability. Product management/Special event coordination.
2005 - 2012
2006 - 2009
1998 - 2004
Bachelor of Business Administration, Accounting Brenau University