RICARDO F. LAPORTE
**** ********* ***** **** § Orlando, FL 32827 § Phone: 407-***-**** § ac8uqe@r.postjobfree.com
Objective
A result driven individual seeking a position in which I can draw upon my education, as well as my experience, to perform at an optimum level as an employee.
Expertise Highlights
n Business Development Support
n Client Services
n Operational Process Creations
n Payroll Reporting/Auditing
n System/Invoice Reconciliation
n Benefits Enrollment
n Microsoft Word
n Microsoft Excel
n Microsoft PowerPoint
n Microsoft Outlook
n HRP
n Process Maps
Professional Experience
WEB BENEFIT DESIGN CORP – ORLANDO, FL
2016 to Present
BENEFIT ACCOUNT EXECUTIVE
Key Results:
Ability to use interpersonal communication skills to discuss all topics including but not limited to: Benefit comparisons, COBRA, eligibility, LOA, Electronic Feeds, & benefit administration
Interact daily with clients and vendors on service issues; benefit admin, billing, & Claims
Work with/ delegate account support to ensure all services are completed
Complete necessary paperwork with vendors/ carriers to implement any changes
WALT DISNEY WORLD – ORLANDO, FL
2013 to 2016
PERSONAL VACATION ADVISOR
Key Results:
Booking WDW packages and demonstrates customer service with every customer engagement
Ensure accuracy, security, as well as customer service though every call to ensure Disney standards
ALPHASTAFFMGA – FT. LAUDERDALE, FL
2010 to 2013
Benefits Coordinator
Key Results:
Managed health benefits for clients to maximize retention and ensure client satisfaction
Assisted business development team using analysis, tracking, & process map skills
Managed and helped solidify new and existing client accounts
Volunteer Experience
Plantation Athletic League 10/2011 – 2/2013: Coaching youth Soccer League
Education
Pine Ridge High School – Deltona, FL High School Diploma 5/2009
Languages: English, and Creole
*References available upon request