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Customer Service Account Executive

Location:
Orlando, FL
Posted:
March 21, 2019

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Resume:

RICARDO F. LAPORTE

**** ********* ***** **** § Orlando, FL 32827 § Phone: 407-***-**** § ac8uqe@r.postjobfree.com

Objective

A result driven individual seeking a position in which I can draw upon my education, as well as my experience, to perform at an optimum level as an employee.

Expertise Highlights

n Business Development Support

n Client Services

n Operational Process Creations

n Payroll Reporting/Auditing

n System/Invoice Reconciliation

n Benefits Enrollment

n Microsoft Word

n Microsoft Excel

n Microsoft PowerPoint

n Microsoft Outlook

n HRP

n Process Maps

Professional Experience

WEB BENEFIT DESIGN CORP – ORLANDO, FL

2016 to Present

BENEFIT ACCOUNT EXECUTIVE

Key Results:

Ability to use interpersonal communication skills to discuss all topics including but not limited to: Benefit comparisons, COBRA, eligibility, LOA, Electronic Feeds, & benefit administration

Interact daily with clients and vendors on service issues; benefit admin, billing, & Claims

Work with/ delegate account support to ensure all services are completed

Complete necessary paperwork with vendors/ carriers to implement any changes

WALT DISNEY WORLD – ORLANDO, FL

2013 to 2016

PERSONAL VACATION ADVISOR

Key Results:

Booking WDW packages and demonstrates customer service with every customer engagement

Ensure accuracy, security, as well as customer service though every call to ensure Disney standards

ALPHASTAFFMGA – FT. LAUDERDALE, FL

2010 to 2013

Benefits Coordinator

Key Results:

Managed health benefits for clients to maximize retention and ensure client satisfaction

Assisted business development team using analysis, tracking, & process map skills

Managed and helped solidify new and existing client accounts

Volunteer Experience

Plantation Athletic League 10/2011 – 2/2013: Coaching youth Soccer League

Education

Pine Ridge High School – Deltona, FL High School Diploma 5/2009

Languages: English, and Creole

*References available upon request



Contact this candidate