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Administrative Assistant Customer Service

Location:
Baltimore, MD
Posted:
March 20, 2019

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Resume:

ENIOLAHUN OLAKUNLE

**** ******** ** ********* **, 21218 MOBILE: 443-***-**** EMAIL: ac8uoa@r.postjobfree.com

OBJECTIVE

Highly personable, organized and detail-oriented professional with quality experience in hands-on, solution-oriented problem solving. Seeking full-time administrative position within a company valuing dedication to excellence and supporting continued professional development; strong preference for position relating to key fields of academic study: science, health and medicine.

CORE SKILLS

Administrative and clerical work

Complex problem solving, critical thinking and resolution facilitation

Multi-tasking, flexibility and organization

Teamwork and leadership

Interpersonal and oral communications

Computer and clinical applications

Data collection and analysis

Strategic information evaluation

Written reports and presentations

PROFESSIONAL EXPERIENCE

Johns Hopkins University Community Living Department (Baltimore, MD)

Student Assistant

05/2016 TO PRESENT

Facilitate process of new student intake, providing quality, informative interactions with incoming students and ensuring fair, methodical and timely assignment of safe, clean dormitory spaces for exceptional overall student experience

Perform customer service and administrative functions for housing and facilities subsection(s) of community living department, including filing paperwork and fielding incoming e-correspondence and multi-line telephone calls to expedite work orders and resolutions

Oversee and maintain fluid functionality of office operations, facilitating problem resolution as necessary by delegating student requests to custodial, maintenance, pest control or other appropriate facility team members

Johns Hopkins Hospital (Baltimore, MD)

Research Assistant - Howard and Georgeanna Seegars Jones Laboratory of Reproductive Science Research

08/2017 TO 03/2018

Prepared and reviewed required charts and other materials for participants’ visits

Prepared and organized study material for patients and experimental materials (i.e. blood tubes) for study visits, facilitating overall increased efficiency in work

Research Assistant - Child and Adolescent Psychiatric Clinic

12/2016 TO 05/2017

Performed literature review of prevalent psychiatric disorders in female and male children

Translated all medical psychiatric instruments into easily accessible online database for patients

Collected research data by helping patients fill out clinic psychiatric scales

EDUCATION

Johns Hopkins University (Baltimore, MD)

Bachelor of Arts, Expected May 2019

Double Major: Psychological and Brain Sciences, Biology

GPA: 3.7 out of 4.0

Awards: Dean’s List (2016, 2018); The National Society of Collegiate Scholars, Charles Carroll Fulton Memorial Scholarship Recipient (2015, 2016, 2017, 2018)

VOLUNTEER WORK

MedStar Union Memorial Hospital (Baltimore, MD)

Emergency Department Volunteer

12/2016 TO PRESENT

Provide support to the clinical staff in the delivery of health-care services to incoming patients

Security Department Volunteer

06/2016 TO 08/2016

Provided directions to requested locations and assisted incapacitated patients in navigating

Circle K - Johns Hopkins University’s Chapter (Baltimore, MD)

Volunteer

09/2016 TO PRESENT

Complete 15 hours of service each semester by assisting with fundraising and other events to improve underprivileged communities

TECHNICAL AND OTHER SKILLS

Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Intermediate proficiency in R Studio and Qualtrics

Intermediate/Advanced Yoruba Language Skills

References Available Upon Request



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