Resume

Sign in

Customer Service Social Media

Location:
Qatar
Salary:
4000
Posted:
March 20, 2019

Contact this candidate

Resume:

Sheemaz Syed

Al Gharrafa Street ***, Zone **, Al Rayyan Doha - State of Qatar

(974-****-**** ac8umw@r.postjobfree.com

Page 1 Curriculum Vitae of Sheemaz Syed

PERSONAL PROFILE

Gender: Female

Nationality: South African

(Indian descent)

Languages: English / Afrikaans / Urdu

A well-presented, articulate and confident

individual with a proven ability to provide

exceptional customer service and ensure that

passengers leave with a lasting positive

impression of their flight possesses.

Experienced cabin crew member who have

dealt passengers from different cultures and

backgrounds. Over 10 years experience and

knowledge in hospitality, customer service,

sales, and marketing industry. Looking to

join an organization where my experience and

expertise would be utilized to achieve the

organization strategic goals and objectives.

Skills:

Proficient in the use Microsoft Office Suite of

Applications such as Word and Excel.

Experienced customer service representative -

sales, marketing and advertising.

Sound knowledge of airline systems and

standard operating procedures

Excellent communications skills (both written

and verbal), research capabilities and a

determination for meeting deadlines.

Efficient planner, organizer and good

analytical skills.

Avid team player & possess strong

interpersonal skills.

Attributes:

Management

Leadership

Innovative

Creative

Dedicated

Independent

WORK EXPERIENCE

Order Taker (In Room Dining)

October 2018 – Present

Mondrian Hotel

Doha – Qatar

Responsibilities:

Take orders and serve food and beverages to guests and residence for in room dining. Check with guests to ensure that their orders are accurate and report to supervisor to correct any problems. Communicate with guests to resolve complaints and follow-up to ensure customer satisfaction.

Waitress

October 2017 – July 2018

Kempinski Residences & Suites

Doha – Qatar

Responsibilities:

Take orders and serve food and beverages to patrons at tables in dining area. Check with customers to ensure that they are enjoying their meals and report to supervisor to correct any problems. Communicate with customers to resolve complaints and follow-up to ensure customer satisfaction.

Administrative Assistant

2016 - 2017

Credico Marketing

South Africa

Responsibilities:

Making calls, booking clients, completing accounts and placing advertisements on social media platforms.

Sheemaz Syed

Al Gharrafa Street 261, Zone 51, Al Rayyan Doha - State of Qatar

(974-****-**** ac8umw@r.postjobfree.com

Page 2 Curriculum Vitae of Sheemaz Syed

WORK EXPERIENCE

Customer Service Agent

2017

Bayport Financial Services

Cape Town, South Africa

Responsibilities:

Making calls, getting clients, completing scorings and placing advertisements on social media platforms.

Waitress and Cashier

2008 – 2016

Altaaf Chicken Tikka

Cape Town, South Africa

Responsibilities:

Responsible for greeting customers, taking food orders, delivering food and drinks to the tables and receipt of payment from customers.

EDUCATION AND TRAINING

Cabin Crew Training / SACAA regulations SA-CATS-FCL-64 Institution: Future Flyers, Cape Town – South Africa Aircraft: CV-580 License No: 027*******

Training course covered the following core areas:

- Safety Emergency Procedures

- Aviation Medicine and AED

- Fire Fighting

- Dangerous Goods

- Slide Jumps

- Ditching

Cabin Crew Certificate

Institution: Damelin (Pty) Ltd., South Africa

Date of Completion: December 2015

Courses covers included: Tourism Destination, Foreign Exchange, Computer Skills, Grooming and Food Theory, Computer Services and Sales A & B, English First Language, Fundamentals Second Language and Mathematics.

High School Diploma

Institution: Ryland’s High School, Cape Town – South Africa

Subjects passed (Matriculation): English Language, Afrikaans (First Additional Language), Mathematical Literacy, Business Studies, History, Life Science and Life Orientation.

INTERESTS

Reading, writing and meeting people of different cultural background. REFERENCES

Annelie Venter, Director

Aletta De Villers, Manager

Future Flyers Training Academy

(021-***-**-**

(082-****-***

Nontobeko Mkehnsi

Manager

Credico Marketing

(076-***-****

Mr. Ashwin

Manager

Bayport Financial Services

(073-***-****



Contact this candidate