PAIGE K. LION, PMP

** ********** *****, *** *********, TX 77382

ac8uiu@r.postjobfree.com 813-***-****

INFORMATION TECHNOLOGY EXECUTIVE: CIO, CTO

Visionary Strategic Leader Technology Road Mapping ROI-focused Programs PMO Strategic technology executive offering accelerated record of viable solutions impacting organizational capability and performance. Over 20+ years of experience in Technology Leadership and management excellence.

• Leveraging Emerging Technologies

• Budgetary Management

• Maximizing Vendor relations and

Negotiations

• Business Intelligence

• Automation of Technological

Initiatives

• Performance Management

• New Product & Technology Launch

• Program and Project Management

• Cyber Security Governance

PROFESSIONAL EXPERIENCE

AFFINITY GAMING, Las Vegas, NV June 2017 - Present Chief Information Officer

Lead all aspects of long-term strategy development and tactical execution for multi-jurisdictional casino brand located in Las Vegas. Direct technical teams and resources in solution design, development and delivery with a focus on efficiency, cost effectiveness, security, stability, and overall value to the business.

• Responsible for $20M Technological/Innovation Capital spend and $10M Operating Budget for the Enterprise with over 10% cost reduction YOY through efficiencies and contract negotiation.

• Establishment of PMO & IT Governance model maximizing corporate and property initiatives aligned with roadmap and strategic vision.

• Developed security strategy to comply with regulatory and attorney generals requirements for enterprise following breach protocols prior to joining organization. Delivered enterprise security solutions and tools in the areas of threat intelligence, phishing awareness, PCI/PPI/HIPPA information security and finally malware and virus protection.

• Improvements in Technical Talent by delivering new organizational structure to support business needs by replacing poor performers, aligning job titles with actual work and establishing training roadmap to upgrade and enhance current skills.

• Created business operations Data performance and Analytics marketing against infrastructure through plan; CRM. operationalized (EDW) and IOT course architecture correction to continually plans concentrating evaluate and on casino monitor

• Transformed customer experience with the implementation of new innovative technologies in the areas of mobile, location analytics and position marketing.

• Completed redesign and added redundancy to all websites to incorporate adherence to new regulations associated with GDPR and ADA while creating metrics for effectiveness of websites through implementation of tools such as Goggle Analytics.

• Implemented Revenue Management platform for hospitality systems for Event and Hotel management.

• Virtualization & Infrastructure improvements

o Negotiated and implemented new MPLS data circuits and migrated to SIP technology resulting in over $1M annualized savings for the organization. Load balanced environment through software improvements including SD-Wan.

o Implemented VoIP technology at the Call Center and 4 properties, which resulted in improved technology including video conferencing at a reduced cost. o Completed virtualization of all physical servers. Continued to improve active monitoring solution, Solarwinds, to proactively identify issues prior to causing critical outage

Continued...

PAIGE K. LION

ac8uiu@r.postjobfree.com 813-***-****

PAIGE K. LION

ac8uiu@r.postjobfree.com 813-***-****

PROFESSIONAL EXPERIENCE (Continued)

JP MORGAN CHASE, Tampa, FL August 2015 – Apil 2017 Sr. Vice President Program Manager

Responsible for overall program management for the multi-year program for Global Identity Access Management associated with Critical/High Applications. Diverse workforce and multiple professional cultures created a climate that required leadership and diplomatic skills. Automation of existing tools through API development and identification of new tools was required to achieve regulatory compliance for the multiple lines of business.

Developed annual financial plans and ROI for multi-million dollar program in partnership with the business and corporate technology to deliver the required regulatory and product enhancements while containing costs.

Improved oversight and delivery of key efficiency enhancements and reporting to ensure timely completion of the program

Development of Dashboard and other tracking mechanisms to have a real time view of project status.

Creating and implementing large scale multi year program to insure that all critical and high applications are moved on standardized toolset within the environment.

Automated many manual processes to ensure on-time onboarding and off boarding processes for organization.

Created process to cross-pollinate best in class procedures and applications and strategy to sunset duplicate applications that were once thought indispensable. CAESARS ENTERTAINMENT, Las Vegas, NV/New Orleans, LA September1993 – July 2015 Divisional CIO and Business Engagement March 2008 – July 2015 Acted as Divisional IT CIO to drive IT strategy and technology initiatives for 17 properties across 8 states including LA, MS, MO, IL, IN, TN, IA and OH. Reported directly to CIO as key member of senior executive team for each segment in the market. Indirectly managed staff of 150 across the US while controlling $11M+ operating budget and $9M+ capital budget. Served as the directional leader for major hardware and software deployments, setting and managing IT policies, and initiating strategies to achieve $850M+ in annual sales. .

Accomplished in developing technical teams, hiring top technical talent, and maximizing group performance.

Oversaw and developed project plans for the execution of new developments in the Ohio market worth

$750M in IT capital investment. Developed new solutions for the urban based casinos and worked with regulators to develop framework for the new industry in OH. Acted as the primary liaison with 3rd party vendors to management.

§ Regularly interacted with CIO and Division President, influencing the budgeting and deployment of key technology initiatives.

Engaged in Kaizen principles to identify process improvement and efficiencies. Developed solutions regarding those findings across Division.

§ Program Management and Business liaison for the $80M Wi-Fi implementation and In-Room Entertainment project. Worked with 3rd party vendors to develop framework for Wi-Fi in both FOH and BOH areas that achieve GPS and monitoring within 4m of actual positioning thus giving the ability to track guest and employee movements to determine behavior.

Reduced critical and high priority incidents 12% YOY, ultimately maximizing the bottom-line and improving customer service levels. Achieved the highest results of all divisions through proactive monitoring and performing root-cause analysis to prevent repeat issues.

Fiscally responsible for the creating budget objectives for the Division. Under my tenure averaged 10% reduction in budget due to reworking of monthly contracts for networking and telecom infrastructure and right sizing workforce to meet business demand.

Continued...

PAIGE K. LION

ac8uiu@r.postjobfree.com 813-***-****

PAIGE K. LION

ac8uiu@r.postjobfree.com 813-***-****

PROFESSIONAL EXPERIENCE (Continued)

Directed PCI compliance for Tier 1 vendor requirements for the Division. Project involved tightening of controls on network and firewall, hardware, software and storage of data. Harrah’s Entertainment Regional Technology Director, South New Orleans, LA (2005 – 2008) Oversaw matrix staff of 50 and directed technical resources for 9 properties in LA, MS, and TN in addition to administering a $2M+ operating budget and a $3M+ capital budget. Held accountability for the success of all levels of the project life cycle for major initiatives. Partnered with internal auditing team to enforce risk mitigation protocols and created business recovery processes for all properties. Served as liaison between each property and management team to facilitate the attainment of financial goals.

Decreased annual IT costs 20% through restructuring maintenance contracts and process improvements plans implemented in each property. Worked with each property to ensure financial goals are being achieved and communicated.

Developed and was directly responsible for managing Business Recovery Plans for all properties in the Market which included testing of plans annually. Successfully recovered business functions impacted by hurricanes Katrina and Rita for 5 affected properties and served as primary contact for all technical and data issues.

Established standardized audit and security process for each property. Implemented controls, which resulted in no repeat or Level 1 findings. Communicated effectively with Internal Audit to ensure risk mitigation procedures are being followed.

Key contact in the management of all technological aspects for the Market by working directly with Senior Management to achieve solutions. Responsible for life cycle of project management for each major initiative.

Establishes standardized process for each property as it relates to Audit and Security. Communicates effectively with Internal Audit to ensure risk mitigation procedures are being followed.

Acted as a liaison between senior corporate technical leaders and Properties in market to ensure that communication and initiatives continue to proceed on time, on target on budget.

Drastically reduced storage and server farm footprint by virtualization.

Executed multi-year managed services agreement to provide outsourced support coverage as well as software development and testing capacity for defects and minor enhancements. Market Technology Manager, Harrah’s Entertainment New Orleans, LA (1998 – 2005) Opened the largest property outside of Las Vegas and Atlantic City located in Downtown New Orleans. All technical decision was made at the property level with assistance from corporate opening team.

• Created architectural and network schematics for electrical, low voltage, and communication design for entire project which spanned 4 campuses which requited complex network design.

• Created Gaming application integrated solution for 110 table games and 2500 slots.

• Created Hospitality application solutions which required interfacing with third party hotel, restaurants and internal outlets with automatic linkage to patron accounts.

• In the Harrah’s organization, HNO was the first urban casino, which required solutions that had not been created such as yielding for parking and hotel rooms based on citywide events in an automated solution.

• Created CRM and Data modeling in the early stages that linked directly with Global Marketing programs. Senior Project Manager, Harrah’s Entertainment Memphis, TN (1993 – 1998) Participated in feasibility and conceptual design studies for large-scale development projects. Prepared detailed project implementation plans, testing plans and schedules for opening and launching new properties. Collaborated with end-users and technical groups in order to resolve complex business, computer system, telecommunications and PC support problems.

Continued...

PAIGE K. LION

ac8uiu@r.postjobfree.com 813-***-****

PAIGE K. LION

ac8uiu@r.postjobfree.com 813-***-****

PROFESSIONAL EXPERIENCE (Continued)

EDUCATION

Louisiana State University Baton Rouge, LA

Bachelor of Science in Quantitative Business Analysis Minor in Computer Science and Statistics

CERTIFICATIONS

PMP Certification, November 2015-2021

Certified in Microsoft MSCE (expired)

Cisco Certified Network Associate (CCNA)(expired)

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