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Customer Service Data Entry

Louisville, Kentucky, United States
March 20, 2019

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Ami Patel

**** ****** **** **, **********, KY ***99

Cell: 734-***-****

Professional Summary

Seeking full-time opportunity to effectively utilize my versatile skill set. Highly motivated, very upbeat personality & passionate about quality customer service & satisfaction. I am a people person, enjoy interacting with people & thrive on providing the best customer experience. Have excellent interpersonal & communication skills, work well with individuals at all levels. Work effectively independently & a team environment. Proficient in Microsoft Office products (2016, 2013) including Outlook, Excel, Word, Visio, PowerPoint, etc. Flexible, adaptable, organized, very detailed & process oriented. Experienced in use of office machines, copiers, scanners, faxes & phone systems.

Core Competencies

Experienced in Cust/Client Service

Business Etiquette

Problem Solving Skills (Research, Troubleshoot, Resolve)

Analytical Thinker

Excellent Time Management skills

Data Entry (Typing speed 80+ WPM)

Excellent Verbal & Written Communication Skills

Detailed & Process Oriented

Experienced in MS Office 2016 (Visio, Power Point, Excel, Word, etc.)

Experience with Googledocs

Basic Accounting

Approachable, Passionate, Confident

Trilingual (English, Hindi & Gujarati)

Professional Experience

Promotions Co-Ordinator / ISHA Foundation (NGO), Louisville, KY Oct 2018 – Present

Responsible for coordinating promotion needs with local volunteers

Organizing, distributing, placing Isha program/event pamphlets, flyers at public venues

Responsible for coordinating & scheduling informational events

Responsible for posting events, free webinars on social media (Meetup, Facebook, local event websites), communicating with local community groups

Admin Assistant / Louis T. Roth & Co., PLLC, Louisville, KY Oct 2017 – Jan 2018

Assemble Tax Returns, submit e-files to IRS, data entry, project tracking, scanning final documents

Creating vouchers & mailing Tax Returns with checks to IRS

Contact Clients to for signatures on Tax Returns & checks owed to IRS

Answering and directing phone calls, Organizing and scheduling appointments

Planning meetings and taking minutes, Filing, Distributing mail

Tracking of various internal functions specific to the organization

Assisting in the preparation of regularly scheduled reports

Acting as a point of contact to client

Maintain reception area and housekeeping of office facilities

Assist in presentation and meeting material preparation

Other duties as assigned, Special projects

Bank Teller / BB&T, Louisville, KY May 2017 – Sept 2017

Process daily night deposits, cash/check withdrawals, cash/check deposits, mortgage & consumer loan payments

Open/close checking/savings accounts, branch balancing

Perform strategies to attract customers & sell numerous banking products

Assist customers in completing Residential Mortgage applications, Student Loan Applications, etc.

Perform all activities & provide assistance required in the daily functioning of the bank: organize & file documents, safeguard & dispose outdated documents, order office supplies, answer phone calls, greet customer, etc. among other daily office administrative & secretarial responsibilities

Business Administration Associate Student / Professional Development / New Horizons, Louisville, KY

Sep 2016 – Sep 2017

MS Office 2013: Outlook, Word, Excel, PowerPoint, Visio

Business Etiquette, Business Writing, Time Management, Effective Communication, QuickBooks, Accounting Essentials

Enhance & add to existing skills & experience; continually perform better going forward; open doors to new opportunities

IT Business Analyst / Centric, LG&E and KU, Humana, Compuware Corp. Nov 1997 – Aug 2016

Managed cross-module coordination for large initiatives

Coordinated activities, followed up with onsite & offshore teams on a regular basis on the progress & development of assigned tasks, coordinated activities with Business Support Specialists in executing task completions, followed standard operating procedures

Analyzed system related functional issues, recommended solutions, researched, analyzed & resolved user problems

Scheduled meetings, created documentations

Collaborated with departmental managers to deploy established data migration strategies

Maintained strict consistency & diligence in reporting status to upper management

Assigned tasks to team, tracked project progress

Customer Service Representative / Charter One Bank, Plymouth, MI Jan 1995 – Nov 1997

Processed daily cash/check withdrawals, cash/check deposits, mortgage payments

Opened/closed checking/savings accounts, branch balancing, ATM balancing

Performed strategies to attract customers & sell numerous banking products

Assisted customers in completing Residential Mortgage applications, Student Loan Applications, etc.

Performed all activities & provided any assistance required in the daily functioning of the bank


New Horizons (Professional Development) May 2017 - Present

Business Administration Associate Certification (In Progress) Louisville, KY

College Sep 1988 - Jun 1990

Maharaja Sayajirao University - Accounting Vadodara, Gujarat (INDIA)

High School Diploma Sep 1986 - Jun 1988

Basil High School Vadodara, Gujarat (INDIA)

***References: Available upon request

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