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Administrative Assistant Customer Service

Rosharon, Texas, United States
March 20, 2019

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Arnitria Mouton

***** ******** *** ******, ******, Texas 77346 Cell: 713-***-****

Career Objective

Seeking a higher level of excellence in the administration field that will allow me to utilize my Administrative Skills and leverage my experience to enhance problem solving and communication skills as well, where I can improve the efficiency and operations for the company.

Personal Profile

I am a motivated, personable, professional individual with an extensive administrative background. I work well as a team player and handles confidential data and information on a regular basis. I have a proven track record of going beyond requirements and meeting deadlines before or on the scheduled deadline, and thrive in deadline-driven environments.

Skills Summary

Excellent knowledge of MS Word,MS Excel, Outlook, Powerpoint, ILMS

Excellent coordinating, planning and scheduling skills

Excellent ability to make administrative decisions and judgments

More than five years of extensive experience

Strong ability to lead and train new staff

Strong ability to compose and edit already written materials

Work Experience

Customer Service Representative II 11/2003 - present

City of Houston, PWE/Building Inspections/Plumbing Inspections

Handles calls and promptly forwards them to appropriate personal between divisions.

Provide public assistance for quality services; providing general information such as insurance for plumbing license renewal, homeowner’s permits, and assist plumbing Inspector with all pertinent information on permits.

Process inspection scheduling on ILMS System from customers via telephone and receipt of fax from plumbers. Create and maintain updated correspondence, draft letters and memos to citizens, vendors, and management. Compose and distribute inter-departmental memos and emails ensuring timely delivery and receipt of important information while maintaining strict confidentiality.

Responsible for scheduling meetings for all employees, escorts visitors to staff offices, along with provides hospitality service arrangements as requested by staff with the assist of Q-flow.

Administrative Aide 1999-2003

City of Houston, PWE/Planning and Development Department

Provide administrative support to various departments, such as answering calls, assisting visitors and resolving a range of administrative issues.

Schedule and coordinate meetings, interviews, appointments, events and department activities for management.

Maintain confidential department files and memos for the department.

Established and maintained spreadsheets for the records management system.

Administrative Assistant / Loan Officer 1998-1999

Serenity Mortgage

Managed entire loan process from start of application to closing, including resolving credit, title, appraisal documentation and underwriting issues.

Processed mortgage loan information prior to final approval from the underwriters.

Withheld strong professional skills and confidentiality.

Utilized automated underwriting engines to assess credit and collateral risk conventional and FHA lending.

Generated new business through presentation of bank products to customers.

Followed up with customers to ensure satisfaction.


Diploma 1994

Dulles High School, Sugarland, Texas

License Loan Officer 1998

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