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Manager Customer Service

Location:
Giza, Giza Governorate, Egypt
Salary:
2500
Posted:
March 20, 2019

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Resume:

Curriculum Vitae

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Name: Eslam Abd El-wahab shahat

Address: * *** *** *** ***** St., elhadaba elwosta, katameya road Cairo, Egypt

Cellular No. : +20-102*******

E-mail: ac8ubw@r.postjobfree.com, ac8ubw@r.postjobfree.com

D.O.B: May 10, 1987

Military Status: Exempted

Marital Status: Married

Own a car: yes

Education:

Baccalaureate Degree in Accounting, Department of English, faculty of commerce, modern academy 2008

Current Job:

Purchases Manager in Red Sea International petroleum Services.

Responsibilities:

Responsible for procurement planning, costing, Negotiation, warranties, specifications, and related supply chain and logistics management functions for several projects within our client. Ensure cost-effective procurement of supplies, equipment and services for all Installations and maintenance contracts of the company.

Selecting the optimum vendors for the company’s needs.

Development of procurement strategies for preparation and presentation to directors.

Meticulously manage all aspects of procurement from negotiation to delivery.

Finding reasonably priced substitutes of raw materials of equal or better quality than the original raw materials.

Synchronizing the team members and supply chain.

Bargaining with vendors and suppliers to obtain most favorable prices

Discovering global suppliers at significantly lower costs.

Sometimes I buy products myself to decrease the expenses instead of turning to suppliers.

Accountable for approval of Bid-Lists and purchase orders up to certain limit of authority.

Participate in prequalification of suppliers as necessary and evaluation of commercial bids.

Preparation of negotiation strategies and procurement negotiations as appropriate.

Accountable for reviewing and approving suppliers requests for payment with respect to vendors, ensuring all obligations aremet before payment.

Oversee estimation of Freight costs and call-off freight forwarding services from suppliers to meet required on-site dates at minimum costs.

Commands credibility and gains suppliers respect.

Promote procurement influence while establishing long-lasting working relationships.

Play a key role in the leadership of cross-functional procurement team members.

Competencies:

Strategic Procurement skills acquired within the oil and gas sector.

Ability to exploit opportunities to gain best value in procurement and supplier management.

Possess in-depth knowledge and experience of diverse range of markets and commodities in the oil and gas sector.

Proficient in design, implementation and management of inventory control systems.

Have a high level of commercial acumen.

Sound Negotiation skills.

Pro-active customer relationship management skills.

Exceptional Negotiation skills.

Team leadership skills.

Knowledge of Supply chain management skills.

Proven experience in managing vendor relationships, global logistics management.

Work Experiences:

-Assistant Marine in Red Sea International Petroleum Services

- Account Manager in Bon Voyage Cargo, Cairo airport since 2008 (Responsible for customer accounts & Receipt of money)

- Also working in (Airline Bookings, Writing policies, Follow-up goods, coordinate & follow up Cargo Process, resolves Logistics problems, Follows-up imported/exported shipments procedures, Agreement with clients and other operations related to shipping process)

- Entering all customers data in excel sheet every day

- Treasury management (Responsible for all Treasury work)

- Accountant in Medicine Store (Revision assets, helping in inventory works)

Accountant in Bon Voyage Tourism Company

- General Coordinator & Responsible for the export department, M.S for Cosmetics and medical devices.

Languages:

Arabic : Native

English : very good

Courses:

English course at American University in Cairo.

Customer service training in Raya (communication skills and how to deal with clients and solute their problems immediately).

Computer skills:

Computer (excellent command of windows and Internet)

Self skills:

- I am very good with dealing with people.

- I like to work with a creative teamwork.

- I am reliable and hard working.

- I have the ability to work under pressure and deadlines.

- I am Enthusiastic, self-motivated and a team player with an

Exceptional drive to achieve results in a competitive, fast- paced business environment.

- I have Ability to suggest practical solutions to the issues.

- I am self- motivated with an outgoing personality and have a positive attitude at all times.

Interests

Browsing, helping people, play football, learns new skills and develops my qualification.

References: All references and letters are available To Whom It May Concern.



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