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Customer Service Social Media

Mallampet, Telangana, India
March 20, 2019

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Bhuvaneswari Gireesh

# ***, ******* ********* ****, ******: 91-809*******

# **-*-**, ****** #*, Landline: 91-40-400*****

West Marredpally, Email:

Hyderabad 500 026.

Executive Summary

A total of 13 plus years of experience- over 7 being relevant to the current role.

Worked in Telecom, Banking and IT related areas.

Gradual progress into developing content, articles, blogs, website content and all round promotional content.

Exposure to various domains including that of a charitable organization combined with analytical skills helps in enhanced writing skills.

In a position to analyze, understand requirements, accordingly strategize ideas and the format of content for a particular niche and produce the same.

Gained adequate working exposure in aspects of digital marketing that would help produce effective content.


Nayi Disha Resource Centre (NGO) (June 2018 to Feb 2019)

Freelance Digital marketer –

Social media marketing (FB/Twitter and Linkedin) on a daily basis.

Periodic and targeted email-marketing campaigns for various audiences.

Content for various online and offline mediums.

Participation in various events, workshops organized for parents/caregivers that greatly influenced marketing efforts.

M/s Jiva Internet Solutions Ltd. (Oct 2015 to Sept 2017)

Marketing Analyst ( Digital Marketing)

Blog content development- Produce content about the ecommerce ERP integration solution offered (i95Dev) and around the particular technology .Topics identified based on keyword rankings and current trends in the domain.

Involved in repurposing and promotion of all kinds of content (blogs/ e-books/ PPT) across social media platforms, participation in forums.

Promotional content (presentations /brochures /flyers offline and landing pages online) created for periodic participation in international events.

Email campaign content.

Responsible for producing visual content such as Info graphics and product videos used for client demo. Ideas brainstormed and executed from the scratch.

Extended efforts into understanding product and services offered by means of liasioning with the sales team. Progressed into a sales enablement role that helped understand “Win or loss” of a prospect.

The insight thereby translated into content that bridged requirement gaps among target audiences; working on greater effectiveness of selling.

M/s Ace Dezines.

Content developer (SEO)( July 2013 to Sept 2014)

Worked on in house website – website content development and changes, articles writing and submissions.

Handled international clients on similar requirements as well.

Blog content development and guest blogging content.

Forum participations and blog comments.

Free- lanced on multiple website content development projects through references in the interval between Sept 2014 and Oct 2015; likewise between Sept 2017 to date. The same includes an ongoing project with an NGO based in Hyderabad (Nayi Disha Resource Center, IIIT, Hyderabad-details given above).

M/s Citibank ltd.

Customer Relations ( May 2005 –April 2006)

Handled service related queries and banking transactions on accounts held by premium clients of the bank.

Possess knowledge in the processes and functioning of the Bank.

Provided time and money saving advice to customers.

M/s Aircel Cellular Ltd. (Formerly M/s RPG Cellular Services Pvt Ltd)

Customer Care Executive (June 2002 –June 2004)

Maintained strong knowledge in the areas of Customer grievances and its resolution.

Involved in Quality and Processes Improvement Programmes in the areas of Customer Service.

Retained quality customers by understanding their issues and concerns and thereby providing relevant solution.

Customer Care Officer ( April 2001-June 2002)

Responsible for handling customer queries and concerns on product over telephone while maintaining high levels of Turn Around Time

Strong knowledge in the functioning of various units of Customer service like call center, correspondence unit and Contact Centre.

M/s Enmasse Consultancy Put Ltd.

Business Dev. Executive (May ’00 – till April 2001 )

Was a Technology Consultant for Job-assured E-commerce and related technology training programs.

Co-ordinated in the Corporate Programmes for M/s Anna University in the areas of Initial assessment, infrastructure needs and students development needs.

Coordination with the Institution post tie-up in terms of in depth assessment of the faculty and organizing training programs accordingly / delivery of presentation- seminars to students about the program.


Symbiosis Center for Distance Learning, Pune. (2002-‘05)

Post Graduate Diploma in Marketing.

Meenakshi College, University of Madras, Chennai. (1997-‘00)

Bachelor of Commerce

Central Board of Secondary Education (1996-’97)

Higher Secondary School Certificate Examination (XII) 76%

Central Board of Secondary Education

Secondary School Certificate Examination ( X) 74%


Awarded for outstanding achievement for the project enhancing Process

Improvement within Customer Service at RPG Cellular Services.

Was awarded for “best performance” for the quarter March 02 –July 02

Personal details

Languages Known : English, Hindi, Tamil & Telugu

Hobbies : Sports, Music, Reading.

Marital Status : Married (Blessed with a daughter and son).

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