Insurance Agent Assistant

Grace (Eunhye) Kim

Address: **** ****** **** **, *****, VA 22015

Phone: 703-***-****

Email: ************@*****.***

LinkedIn: www.linkedin.com/in/grace-kimm

Entry Level, Big Data, Business Analyst, Collaboration, and Communication Skills EDUCATION

George Mason University, Fairfax VA May 2019

Bachelor of Arts in Music, Minor in Arts Management International Summer Music School, Vianden Luxembourg August 2016 Asian American Music Society International Summer Institute, Ischia Italy August 2015 SKILLS

MS Office Suite (Excel and Word)

Strong Work Ethic

Problem-Solving Skills

Initiative

WORK EXPERIENCE

Insurance Agent, Greater Washington Financial Group, Annandale VA June 2018 – Present

• Resolve customer complaints by first investigating the issue, then developing solutions, preparing reports, and ultimately making recommendations

• Analyze different factors of customers to reach optimal quote to retain service with individuals who would otherwise not meet insurance requirements

• Review all client files for possible quote adjustments with other carriers represented by Greater Washington Financial Group

• Maintain up to date knowledge of underwriting guidelines for 10 insurance company carriers by researching materials

• Perform effectively in a fast-paced environment by constantly multi-tasking (e.g. assisting with supervisor requests, answering calls, and sending emails) Intern/Event Coordinator, Mason Community Arts Academy, Fairfax VA August 2018 – December 2018

• Managed events and weekly classes (15+ students) by directing set-up, communicating with staff, welcoming guests/students, and settling issues

• Proofread newsletters every week (e.g. writing style rules, syntax, fact-checking, and punctuation errors)

• Reorganized documentation of customer contact and account updates

• Met all deadlines and exceeded supervisor and stakeholder expectations Dental Assistant, Naturadent, Fairfax VA October 2016 – August 2018

• Demonstrated meticulous organizational skills by preparing instruments for each appointment and providing hygiene education to patients

Cosmetic Consultant and Sales, Tonymoly, Annandale VA January 2016 – August 2016

• Persuaded customers to purchase products by providing consulting on their skin concerns and creating customized looks

Teacher, Piano for Kids, Fairfax VA December 2015 – May 2016

• Taught piano three sessions a week to 15 students by designing lessons that included games and activities

Server/Cashier, Old Country Buffet, Fairfax VA December 2014 – December 2015

• Awarded as a best seller for selling the highest amount of add-on items RECENT VOLUNTEER EXPERIENCE

Vocalist, Washington Bethany Church, Annandale VA October 2014 – May 2018

• Committed five to ten hours a week for two weekly services and performed with the worship band in four yearly events with audiences of 500+

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