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Customer Service Manager

Location:
Gallatin, Tennessee, United States
Posted:
March 22, 2019

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Resume:

MB

OBJECTIVE

To obtain a position in which I can use my skills accordingly. Eager to make a difference and be a part of a team that builds together.

SKILLS

Management/Supervisory

Sales

Quality Control

Recruiting

Microsoft Office/Excel/Power Point

Staffing

SAP

Red Prairie

Lean Logistics

WMS

Other work-related fields include

5 yrs. as Shipping Allocations Coordinator

3 yrs. as Customer Service/Inside-Outside Sales and Dispatch

2 yrs. Recruiting for Staffing Company

MARY BIGGERS

SUPERVISOR

EXPERIENCE

SUPERVISOR- VF IMAGEWEAR- JULY 2017 - CURRENT

Supervisor over production incentive positions, and special sewing. Manage time, attendance, quarterly one-on-ones, employee production, and performance. Active in employee engagement and maintain pride metrics of 0.49 in department. Serve on safety committee and as a first responder.

PROJECT COODINATOR/SITE SUPERVISOR- ATCO INDUSTRIES- NOVEMBER 2015-2017

Performed numerous job setups and audits for quality containments. Created processes and procedures for creating detailed high-quality work instructions. Used a three-step process for on the job training. Worked closely with companies such as Nissan, KY Ford, and ABC Technologies to provide high-quality containments, limiting failure and defects. Managed various sites while implementing Six Sigma processes and procedures. Provided excellent customer service for customers by providing data included in Power Point presentations, I-Charts, and spreadsheets. Worked closely with customers to limit defects and waste. Provided live data for customers as well as detailed reports.

Warehouse Supervisor/Interim Manager- BIG C Corp- April 2013- November 2015

Served as interim manager for 9 months while maintaining warehouse supervisor responsibilities. Cut Fork-lift repair cost in half, re-designed warehouse for greater efficiency and productivity. Managed shipping office for all inbound and outbound freight, created numerous purchase orders, and changed the environment to become compliant with OSHA regulations. Some of my responsibilities involved creating MO’s, PO’s, leading yearly quality audits, and creating master receipts. In addition, I also routed orders for Home Depot, Walmart, and Amazon, as well as managed all Fed Ex and UPS shipments. Supervised over shipping, receiving, picking, packing, and manufacturing.

EDUCATION

ASSOCIATES • AUG 2017 • UNIVERSITY OF PHOENIX

Earned my degree in Business Management with a 3.85 GPA

BACHELOR’S DEGREE IN BUSINESS MANAGEMENT WITH CERTIFICATE IN OPERATIONS MANAGEMENT AND HUMAN RESOURCE MANAGEMENT- WILL BE COMPLETED IN OCTOBER 2019- UNIVERSITY OF PHOENIX

Currently enrolled in college to complete my bachelor’s degree in business management. I have completed all of my business-related classes; however, I am currently working on completing my Operations Management certificate by taking 18 credits in Operations Management related fields such as learning to perform KPI’s, learning about EPM, and building projects while setting deadlines, and building PERT diagrams. This consists of 30 weeks and 18 credit hours. I have been inducted into Delta MU Delta for being top 25% in my class while taking OPS.

I am also working on completing my Human Resource Management certificate with 1 class left remaining to complete this. This consists of 35 weeks of class time and 21 credit hours.



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