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Data Entry Customer Service

Covina, California, United States
March 21, 2019

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Luis Oliva

Covina, CA ***** 323-***-****

OBJECTIVE: Seeking challenging opportunity to utilize my skills to provide effective support to my employers and to advance personally and professionally, expanding my knowledge by learning new skills.


_Wires SVCS Associate II January 2011 – February 2019

MUFG Union Bank N.A. – Monterey Park, CA

Input information from client into the database system via Access Microsoft (data entry)

Ship tokens (that allow wires with the banks) to clients internationally

Print welcome packages and FedEx them domestically and internationally

Help external and internal clients over the phone and e-mails (in Spanish and English)

Send daily Excel production reports

Loan Consultant Assistant March 2007 – October 2008

Washington Mutual HLC – Arcadia, CA 91007

Collect and analyze information regarding customer’s income, assets, and debt

Maintain consistent communication flows throughout the loan process,

Insure timely appraisals, credit decisions, and funding

Resolve all issues and questions raised by clients

Loan Coordinator II / Senior Scanning & Indexing Rep April 2000 – October 2006

Washington Mutual HLC – Chatsworth, CA 91311

Team leader in charge of quality control

Boarding electronic applications (Data entry)

Processing rate locks and setting up loan file for processing

File room lead, manage loan records room and warehouse

Updating database system, audit and complete quality control sheet in all files before shipping to storage

Scan and index all funding packages in to File Net system

Prep all trailing documents for File Net

Senior Loan Records Representative / Senior Scanning & Indexing Representative March 1993 – March 1999

Washington Mutual / Home Savings – Irwindale, CA

Scan all new funding documents into File Net System

Update files room database system

Customer service for all branches research and retrieve all legal document requests

Audit and prepare file for scanning and storage

Maintain and delegate all daily work in file room (audits & sales)


Great communication skills

Fast Learner

Friendly and approachable






Bilingual in English and Spanish (Verbal / Written)

Experience in Microsoft Word, Excel, and Outlook

60 WPM


Monrovia High School

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