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New York City, New York, United States
March 21, 2019

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Healthcare Executive/Director

Areas of Focus: Governmental Contracts/Human Services

Case Management Relationship Building Treatment Plan Development Patient Chart Auditing

Crisis Intervention Discharge Planning and Implementation Problem Resolution and Decision-Making

Qualifications Profile

Seasoned, compassionate, and goal-driven professional, with extensive experience in providing customized and culturally sensitive social work and consultative services within healthcare setting.

Highly organized and efficient in managing large caseloads; dedicated to providing appropriate clinical intervention and care to clients. Effective motivator and advocate, with distinctive ability to manage all types of personalities in a highly stressful and challenging environment. Accustomed to creating a positive work environment; able to work closely with a multidisciplinary team of healthcare professionals.

Professional Experience

Freelance NY. PA, NJ

Healthcare Consultant Jan 2013–Present

Rendered exceptional support to organizations and individuals working with at risk populations by offering sustainable healthcare solutions

Evaluated the current processes and developed programs for the stability of the organization

Employed keen attention to details in assessing and documenting data both in state and federal regulations

Took full charge of policy and program development, as well as and personnel and team management which included supervising associates and resident assistants

Evaluating chronically mentally and physically ill individuals for Emotional Support Animals

Contracted by Department of Education to work with children at risk.

Bronx-Lebanon Highbridge Woodycrest Center Bronx, NY

Director of Social Services 2012–2013

Oversaw the day-to-day operations of Social Services and Resident Services departments including personnel management, patient admission and discharge planning, aligned with regulatory compliance

Initiated the therapeutic programming which involved conducting individual therapy sessions for residents and person with disabilities

Acted as the focal point of contact between healthcare organizations, while applying expert negotiation skills in processing contracts

Amida Care New York, NY

Case Management Supervisor 2011–2012

Provided direction to case management staff, while creating procedures to maintain the alignment with the quality standard of Medicaid managed care plan

Marcus Garvey Nursing Home Brooklyn, NY

Director of Social Work/Consultant 2010–2011

Assumed accountability in balancing patient caseload along with performing wide range of duties including quality assessment; staff development; and compliant investigation

Observed strict adherence to regulatory compliance by closely interacting with the Department of Health and the Centers for Medicare and Medicaid Services

Drove all efforts in generating, submitting, and enforcing accurate correction plans, which resolved two non-compliance issues

New York State Department of Health New York, NY (2004–2010)

Health Systems Specialist II 2008–2010

Offered insights regarding best intervention practices and mental illness diagnosis, while determining non-compliance committed by providers

Carried out various functions including balance investigation, training facilitation, and staff supervision

Initiated the development and implementation of new reporting system for management, which significantly increased the operational efficiency

Complaint Investigator/SMQT State Surveyor Contract Position 2004–2008

Conducted investigation on cases of alleged abuse, neglect, and mistreatment in long-term care the facilities

Maintained positive relationships and communication with physicians, attorneys, vendors, medical staff, and governmental representatives

Supervised the Investigative Team in identifying regulatory non-compliance to provide recommendation of corrective actions in resolving issues

Earned distinction due to exemplary performance wherein the results were published in a medical journal Demonstrated expertise in extensive investigation, analysis, and communication, which significantly enhanced the overall quality and reliability of healthcare services in the State of New York

Earlier Career

Neighborhood Counseling Center Brooklyn, NY


Dewitt Nursing Home New York, NY

Director of Program Development/Social Worker


Master of Science in Social Work, (GPA 3.9)

New York University New York, NY

Advanced Standing

Bachelor of Science in Social Work, (GPA) 3.9

Adelphi University New York, NY

Professional Development

Licensed Clinical Social Worker: State of New York

Licensed Clinical Social Worker: State of New Jersey

Licensed Social Work: State of Pennsylvania

NPI # 180*******

Certified Patient Review Instrument (PRI) Level II Screener

New York State Education Department Albany, NY

Surveyor Minimum Qualifications Test (SMQT)

New York State Department of Health Albany, NY

Certified Life Coach, 2016

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