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Teacher Administrative Assistant

Location:
Makati, Metro Manila, Philippines
Posted:
March 19, 2019

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Resume:

Earle Eden Lapuz Balcueva

*** **** ****, ******** ******* Phase 9

Better Living, Paranaque City

Cell Phone Number (092*-***-****

Email: ac8tt5@r.postjobfree.com

SKYPE ID: J366661

I, Earle Eden Lapuz Balcueva, has visited Beijing, China several times from January 2016 to September 2018 due to Teaching Workshops at Jason Global (Beijing) Educational Consultancy, Co., Ltd. I was previously granted several M (Business Visas) as well by the China Embassy in the Philippines.

TESOL – Certified TESOL Teaching Certification done.

Work Experience:

Online English Teaching Experience

February 2016 – Present

Online English Teacher & Trial Class Teacher

Jason Global (Beijing) Educational Consultancy, Co., Ltd.

April 2013 – January 2016

Online English Teacher

Jason Global (Beijing) Educational Consultancy, Co., Ltd.

Call Center Work Experience:

Telus International Philippines

L4-L5, Market! Market! Mall, 26th Street, Taguig,

Metro Manila, Philippines

July 2011 - February 2013

Supervisor - Command Center

Workforce Management

January 2011 – June 2011

Officer – Command Center

Workforce Management

April 2009 – December 2011

Level 2 Call Center Coordinator

Command Center, Workforce Management

September 2007 – April 2009

Call Center Coordinator (Real Time Analyst)

Command Center, Workforce Management

November 2005 – September 2007

Escalation Specialist/Case Manager

Dell Customer Advocacy Group (CAG) – Voice

Ambergris Solutions Inc., Ortigas Center

November 2004 – October 2005

Resolutions Specialist

Dell Customer Advocacy Group (CAG) – Voice

Ambergris Solutions Inc., Ortigas Center

December 2003 – October 2004

Dell CAG Agent

Dell Customer Advocacy Group (CAG) – Voice

Ambergris Solutions Inc., Ortigas Center

Awards:

Jason English (Beijing)

(Award Certificates and E-mails regarding awards are available upon request)

Quarterly Best Teacher Award

3rd Quarter 2018

Quarterly Best Teacher Award

2nd Quarter 2018

Quarterly Best Teacher Award

1st Quarter 2018

2017 Best Teacher of the Year Award, 1st Place

Annual Performance Award, 2016

Quarterly Best Teacher Award

4th Quarter 2017

Quarterly Best Teacher Award

2nd Quarter 2017

Quarterly Best Teacher Award

1st Quarter 2017

2016 Best Teacher of the Year Award, 1st Place

Annual Performance Award, 2016

Quarterly Best Teacher Award

4th Quarter 2016

Quarterly Best Teacher Award, 1st Place

3rd Quarter 2016

Quarterly Best Teacher Award

2nd Quarter 2016

Quarterly Best Teacher Award, 2nd Place

1st Quarter 2015

2015 Most Popular Teacher of the Year Award, 1st Place

Annual Performance Award, 2015

Quarterly Best Teacher Award

4th Quarter 2015

Quarterly Best Teacher Award

3rd Quarter 2015

Quarterly Best Teacher Award, 3rd Place

2nd Quarter 2015

2014 Best Teacher of the Year Award, 1st Place

Annual Performance Award, 2014

Quarterly Best Teacher Award, 1st Place

4th Quarter 2014

Quarterly Best Teacher Award, 1st Place

3rd Quarter 2014

Quarterly Best Teacher Award, 3rd Place

2nd Quarter 2014

Quarterly Best Teacher Award

1st Quarter 2014

Work Force Management: Telus International Philippines

Top Performer – Level 2 Call Center Coordinator

Quarterly Performance Award, 2nd Quarter 2010

Top Performer – Level 2 Call Center Coordinator

Quarterly Performance Award, 3rd Quarter 2010

Overall Annual Top Performer 2008 – Call Center Coordinator (Real Time Analyst)

Awarded By Telus Senior Vice President and Directors of Operations

Top Performer – Call Center Coordinator (Real Time Analyst)

Quarterly Performance Award, 2nd Quarter 2008

Top Performer – Call Center Coordinator (Real Time Analyst)

Quarterly Performance Award, 1st Quarter 2008

Dell Customer Advocacy Group (CAG):

Best Overall CE (Customer Experience) - Resolution Specialist

Quarterly Performance Award, 2nd Quarter 2005

Best Overall CE (Customer Experience) - Resolution Specialist

Quarterly Performance Award, 1st Quarter 2005

Best Overall XPR-FCR (First Call Resolution) – Dell CAG Agent

Quarterly Performance Award, 3rd Quarter 2004

Best Overall XPR-FCR (First Call Resolution) – Dell CAG Agent

Quarterly Performance Award, 2nd Quarter 2004

Trainings:

TESOL- Teaching Certification Course completed, August 2016

LEAD – Leadership Effectiveness and Development Program – 2011

Transition to Leadership Role

Team Management

Situational Leadership

Performance Coaching

Performance Management

Performance Development Orientation

HR for Non HR Orientation

Compensation and Benefits Awareness Orientation

Six Sigma Yellow Belt Training – 2010

PEP- Personal Empowerment Programs/Trainings – 2011

People Soft Training - 2012

IEX Training – 2011

Excel Training – 2010

Communication Skills Training – 2009

Other Work Experience:

2001-2003

Assistant Cashier 2

Cash Department

Philippine Postal Savings Bank

Liwasang Bonifacio, Manila

1997-2001

Sr. Administrative Assistant 2

Office of the President and CEO

Philippine Postal Savings Bank

Liwasang Bonifacio, Manila

1996-1997

Administrative Assistant 1

Office of the President and CEO

Philippine Postal Savings Bank

Liwasang Bonifacio, Manila

1995-1996

Statistician

Corporate Planning Office

Philippine Postal Savings Bank

Liwasang Bonifacio, Manila

1994-1995

Researcher

Corporate Planning Office

Philippine Postal Savings Bank

Liwasang Bonifacio, Manila

1997-2004

Director

Gold Chips Computer Incorporated (Family Business)

Pasay City, Metro Manila

Education:

Elementary – Don Bosco Technical Institute, Makati Metro Manila

1984

High School – Don Bosco Technical Institute, Makati Metro Manila

1988

College – De La Salle University / Colegio De San Juan De Letran

A.B. Economics

1994

Date of Birth : November 2, 1969

Sex : Male

Place of Birth : Manila

Civil Status : Single

Citizenship : Filipino

Height : 5’5

Weight : 140 lbs.

Religion : Roman Catholic

Father’s Name : Dr. Eden Porteza Balcueva

Occupation : Businessman/Retired Dentist

Mother’s Name : Dr. Lourdes Lapuz Balcueva

Occupation : Pediatrician, Geneticist /Former Chairperson of Phil. Pediatric Society

Sister : Elaine Balcueva-Maghirang

Occupation : Advertising Accounts Executive – ABS-CBN

Brothers : Eden L. Balcueva Jr.

Occupation IT Consultant – Hewlett Packard

: Euven L. Balcueva

Advertising Accounts Executive – ABS-CBN

Reference:

Adelia Lebria

Workforce Manager, SITEL

(Formerly WFM Supervisor at Telus)

091*-***-****



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