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Manager Customer Service

Location:
United States minor outlying islands
Salary:
85000
Posted:
March 18, 2019

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Resume:

Kimberly Yarnes

Kwajalein Atoll, Marshall Islands

ac8tq1@r.postjobfree.com • 805-***-****

Qualifications Profile

Dynamic and skilled Operations Manager with solid experience in Human Resources, event coordination, process improvement and team leadership.

Expertise in policy/procedure and administrative development, event coordination, team leadership and budget administration.

Skilled in Six Sigma methodologies; able to identify pain points and make recommendations for effective improvements.

Adept at facilitating and organizing all aspects of operations from business development through contract negotiation, strategic planning and execution.

Excellent interpersonal skills; foster and fortify partnerships with vendors, venues and oversee staff with poise and professionalism.

Strong project management talents; capable of leading teams to complete projects within strict time and budget constraints.

Professional Experience

KWAJALEIN RANGE SERVICES, Kwajalein Atoll 2008-Present

Base Operations Support Manager, 2018 Present

Direct and manage daily operations support functions in accordance with the Logistics Civil Augmentation Program (LOGCAP) contractor to ensure continuity of operations for Integrated Range Engineering scope. Develop and maintain work processes to ensure support for cross-functional, critical infrastructure. Oversee facility operations for 95 structures and 300 people.

Serve as KRS Program Management representative for base operational issues and at Garrison Commander’s meetings.

Developed and executed strategic facility move plans to support transition of Base Operations Support and other cross-functional command, control, IT and technical facilities.

Community and Retail Services Manager, 2017 2018

Charged with overseeing all aspects of retail and community services, contract performance work statement elements across six retail services from salon to laundry facilities. Managed a $4.5M annual budget and managed 135 personnel across two islands.

Slashed grocery store waste by over 20%.

Devised and implemented effective safety improvements that resulted in zero OSHA recordable injuries across 45 facilities.

Ideated and implemented new events that utilized existing resources to augment existing events calendar with limited additional cost.

Community Service Manager, 2014 2017

Served on point to lead and manage 35 recreation facilities and over 10,000 reservations with a $3M annual budget. Led a team of 90+ to facilitate and execute an average of 120 varied events with up to 500 attendees. Maintained consummate operations with a vigorous inspection plan, maintenance schedule, safety initiatives and capital improvement projects.

Secured and maintained one of the lowest attrition rates throughout the company.

Achieved zero recordable OSHA injuries by developing and implementing strategic safety improvements that included peer-led training and partner inspections.

Deputy Community Services Manager, 2012 2014

Oversaw and facilitated all community-wide special events, facility management and rental inventory for private and public functions across two islands, with a population of 1,600. Spearheaded the overhaul and implementation of process improvements, modifications of policies and an increase in efficiency due to organizational changes and absorption of other businesses.

**Additional experience as Community Activities Manager, Supervisor of Entertainment Services, Bartender/Event Coordinator, Graduate Teaching Associate, Assistant Basic Course Director, Assistant Store Director and Visual Specialist

Educational Background

Master of Arts in Communication Studies, 36 units completed

SAN DIEGO STATE UNIVERSITY – San Diego, CA

Bachelor of Science in Recreation Management, continuing education

NORTHERN ARIZONA UNIVERSITY – Flagstaff, AZ

Bachelor of Arts in Communication Studies

CALIFORNIA POLY TECHNIC STATE UNIVERSITY – San Luis Obispo, CA

Certifications

U.S. Department of Defense Security Clearance - Secret (Active)

SHRM Certified Professional (SHRM-CP), Society for Human Resource Professionals, 2018

Six Sigma Champion, 2014

Certified Wedding and Event Coordinator, U.S. Career Institute, 2010



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