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Manager Customer Service

Location:
West Dundee, IL, 60118
Posted:
March 18, 2019

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Resume:

Susan Harkins

**** *********** **** ****

West Dundee, IL 60118

201-***-****

ac8tpy@r.postjobfree.com

Working Solutions Work From Home 12-2017 to 1-2019

I worked on 2 projects. Both were incoming calls. It was customer service, answering questions and making sure the caller was satisfied. I also worked with caller feed back, and made sure all necessary concerns were addressed and fixed.

A&P Grocery Front End Manager 12-2014 to 05-2016

I worked with 15 people on a shift, at a time. I was in charge of cash handling, deposits, making sure every customer had a delightful experience. I also worked with scheduling and making sure all team members were trained, and enjoyed what they did.

Dunkin Donuts Night Crew 11-2013 to 12-2014

I am in charge of closing and making sure that all prep is completed for the next day. I do all onsite baking and work with all store deposits. Customer service is the number one part of the position.

KFC Assistant Manager 04-2009 to 11-2010

I was in charge of hiring and training all new employees. I handled all store and employee audits and managed the store budget. I made sure that all pricing and signing was correct and that it all was up to date.

Joan Fabrics Operation Manager 04-2007 to 12-2007

I made sure that all company policies were followed correctly. I handled all pricing and made sure all employees were trained and certified.

Petco Operation Manager 12-2006 to 04-2007

I was in charge of all scheduling, made sure all employees were certified and worked with all store, animal, and employee audits.

West Suburban Bank Teller 03-2001 to 9-2004

Customer service and money handling were my main responsibilities. I also helped balance the vault and helped resolve any issues that happened in closing procedures.

GNB Technologies Assist. Office Manager 03-1996 to 12-2000

I trained all new employees. I was in charge of 20 customer accounts and 25 sales reps. I made sure all invoicing and filing was handled correctly and made sure all issues were resolved correctly. I made all travel arrangements for the CEO and made all presentations for the company.

Neill Cartage Assist. Office Manager 10-1991 to 03-1996

I handled all new sales calls that came into the warehouse. I worked the collections department and made sure all invoicing was done correctly and on time.



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