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Administrative Office

Location:
Burbank, Illinois, United States
Posted:
March 18, 2019

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Resume:

Rosiland Hester

**** **** **** ** ****. *

Justice, IL 60458

Home: 708-***-**** Cell: 708- 970-4130 Cell: 773-***-****

Email: ac8tpm@r.postjobfree.com

CAREER OBJECTIVES

To obtain a position which will offer broad participation, immediate challenges, and career opportunity to apply employment background in job setting that provides future potential, based upon an individual initiative and abilities as well as managerial skills

ACTIONS / RESULTS

Action:

By being an effective leader

I communicate

I watch to see if my employees are stretched too far and stressed

I also see who I can delegate and to assist so that each individual employee gets the task done in a timely manner.

Results:

I provide the proper tools and resources so the task gets done accurately and in a timely manner

WORK EXPERIENCE

2018 Liquid Education Inc Chicago, IL

Education Specialist

Uses seasoned knowledge to advise students in developing educational plans that will help identify and achieve life and career goals

Responsible for various programs and implementation of academic policy as assigned

Reviews articulation agreements and other transfer related matters

Manages all aspects of the Engineering Science program.

Search for programs prospect may be interested in

Transfer to appropriate party to further assist if possible

Interview, compare, contrast and initiate survey for qualifying prospect for educational purposes

2018 Encadria Solutions Aurora, IL

Team Leader

Supervised an office team of six or more team members

Strong ability to grasp material and concepts quickly and effectively

Provides office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects

Completes operational requirements by scheduling and assigning administrative projects; expediting work results

Contributes to team effort by accomplishing related results as needed

Manage the performance of all Contractors performing under the contract

2016 - Present Noble Voice Chicago, IL

Education/Career Advisor

Uses seasoned knowledge to advise students in developing educational plans that will help identify and achieve life and career goals

Responsible for various programs and implementation of academic policy as assigned

Reviews articulation agreements and other transfer related matters

Manages all aspects of the Engineering Science program.

search for programs prospect may be interested in

Transfer to appropriate party to further assist if possible

Interview, compare, contrast and initiate survey for qualifying prospect for educational purposes

2015 – 2016 My Footpath Chicago, IL

Education Specialist

Evaluate individual participant and determine training needs.

Draft reports as per program director and supervisor’s directions. Determine, develop and execute quality improvement programs.

Oversee and encourage college and training search through internet. Handle career planning, higher education exploration and study skills workshops.

Oversee and record participant status as per service plans.

Make timely briefings on investigations and incidents.

Counsel and offer resources to students to support them overcome education barriers.

Monitor contract and agreement related clinical requirements.

Track and monitor events responding to medical performance compliments and complaints.

Support to initiate, review and improve Educational Initiative Project.

2013 - 2013 MV Transportation Grand Rapids, MI

Driver

Driving

Loading Passengers

Assisting Passengers

Locking and securing wheelchairs/Power Chairs

Safety tactics

Loading and unloading of passengers on vehicles.

Transporting of passengers that are either senior citizens, or persons with disabilities.

Four-point securement of wheelchairs and scooters.

Escorting passengers from vehicle to/from first portal of locations.

Radio communication of transport details with dispatch

2011 ALB Realty & Management Group Grand Rapids, MI

Administrative Consultant/Team Lead Supervisor

Typing

Filing

Assisted with quality in customer complaints

Effectively and Professionally resolved client/customer concerns

Updated database in an accurate and timely manner

Strong ability to grasp material and concepts quickly and effectively

Supervised an office team of six or more team members

Provides office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects

Provides information by answering questions and requests

Completes operational requirements by scheduling and assigning administrative projects; expediting work results

Contributes to team effort by accomplishing related results as needed

Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions

Manage the performance of all Contractors performing under the contract.

Monitor the number of applications processed per day per person

Ensures that requests for action or information are relayed to the Contractors and the information is delivered in a timely manner.

Identify and resolve problems that affect the work flow.

Assist Administrative Contract personnel in performance of duties in an efficient manner and in compliance with the standard operating procedures

2008-2009 ALB Realty Group LLC Gary, IN

Administrative Consultant/Team Lead Supervisor

Typing

Filing

Assisted with quality in customer complaints

Effectively and Professionally resolved client/customer concerns

Updated database in an accurate and timely manner

Strong ability to grasp material and concepts quickly and effectively

Supervised an office team of six or more team members

Provides office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects

Provides information by answering questions and requests

Completes operational requirements by scheduling and assigning administrative projects; expediting work results

Contributes to team effort by accomplishing related results as needed

Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions

Manage the performance of all Contractors performing under the contract.

Monitor the number of applications processed per day per person

Ensures that requests for action or information are relayed to the Contractors and the information is delivered in a timely manner.

Identify and resolve problems that affect the work flow.

Assist Administrative Contract personnel in performance of duties in an efficient manner and in compliance with the standard operating procedures

2006- 2008 Global Employment Solutions Chicago, IL

(Computershare Fund Services)

Supervisor/Team Lead/Quality Assurance Team member

Monitored daily performances statistics for direct reports ensuring outbound/inbound calls are handled and are prompted in a courteous manner

Coached and supported new staff and review their progress on a regular base

Review calls and cases logged by quality assurance

Monitored attendance records of agents and coach absenteeism or tardiness issues

May assist with or facilitate new hire training

May assist with quality monitoring and other quality tasks, as required

Handled outbound/inbound calls, top listings, and correspondence and compliance duties, if business needs require

Responded via e-mail and telephone, to inquiries received via e-mail and telephone

Supervised a team of ten - eighteen Agents

To ensure customer satisfaction through monitoring agent interaction with the customer

To ensure that the CSRs [Customer Service Representatives] are updated regarding new products, processes and services launched by the company.

To manage a QA team to ensure effective monitoring and evaluation of the reps on a regular basis. To ensure compilation of necessary documentation of the training given to the CSRs and of the monthly QA scores of the agents.

To devise systems to identify weak areas of individual reps and ensure proper feedback via QA e-mails, instant feedback, counseling, short coaching, and training requirements.

To gain, verify and impart (train) product/process knowledge for onward transmission to the callers through the reps to achieve maximum consumer satisfaction.

To strive for continual improvement of the existing quality monitoring systems and the processes by which they are developed.

To work closely with the consumer services management as well as with internal customers.

To ensure compliance that CSRs follow all company policies, procedures and practices.

To perform other duties as assigned.

To conduct calibration sessions between the QA members and the call center team leaders and assistant managers to ensure efficient and effective communication of customer wants and needs.

2006 – 2008 Colorado Technical University Chicago, IL

Appointment Setter/ Admissions Advisor

An admission counselor's job is split between the office and travel.

The counselor participates in a variety of college and career fairs throughout the school year as part of a recruitment team.

He also visits schools in an assigned territory.

During school visits, the counselor meets with prospective students and their parents.

He is available to answer questions regarding the admissions process and college life in general.

The admission counselor arranges campus visits for prospective students and their parents.

While in the office, the admission counselor reviews applications and makes admission decisions.

He provides follow up answers to student questions from correspondence, emails and phone calls.

The counselor also evaluates the effectiveness of the recruiting program and plans ways to implement improvements.

Call potential customers, engage them in conversation, provide information regarding a product or service and set up meetings.

Take information from supervisors regarding cold / warm calling techniques

Call potential customers by following calling list provided by supervisors

Greet customers as they pick up the phone and introduce yourself and the company

Provide information regarding the service or product in question

Answer any questions that the potential customer asks to the best of ability

Make sure that the potential customer is not interrupted during conversation or questions

Take information from potential customers regarding their specific product or service needs

Jot down all information on a piece of paper or directly on to the company database

Ask potential customers of a particular time when they will be free to receive calls

Set appointments with potential customers at their convenience

Express gratitude to potential customers for their time

Document all calls made to potential customers

2003 – 2005 Toys r US Chicago, IL

Sales Associate/ Supervisor

Cashier

Stocking

Put Backs

Clean Up

Set performance goals and project deadlines that align with the company’s larger plans

Delegate work to employees, track progress and provide constructive feedback throughout projects

Address problems with work quality, issues between employees and other concerns in an effective, timely manner

Ensure employees adhere to company policies and legal regulations

Serve as a link between subordinates and upper management

Conduct performance reviews, motivate team members and create strategies to boost productivity

Scheduling

Training

EDUCATION

Associate of Science in Interdisciplinary Studies - Early Childhood Development, Specializing in the care of young Infants – Third grade, Kaplan University, Chicago, IL 2012

Advanced Start Bachelor of Science in Business Administration and Management, Kaplan University, Chicago, IL 2013

REFERENCES

Annette McElroy

Owner/CEO

Annette's Sweets and Things

5453 South Wood St

Chicago, IL 60609

312-***-****

Don Beard

Project Manager

Global Employment Solution

33 West Monroe St

Chicago, IL 60602

312-***-****

Jacqueline Turner – Hester

Owner/CEO

Positive Attitudes Working Childcare Center

710 North Latrobe Ave

Chicago, IL 60644

773-***-****



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