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Pharmacy Customer Service

Virginia Beach, VA
March 18, 2019

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Rebecca Boyette Craven


Virginia Beach, VA 23455

Over 25 years of pharmacist experience including prioritizing a high standard of customer service, managing all aspects of pharmacy operation, and staying informed about pharmacy health care topics. Energetic professional with exceptional analytical, entrepreneurial, and people skills. Conveys a self-image of honesty and concern for patient’s needs. Motivational team-builder with strong leadership experience.


GenX Pharmacy – Chesapeake, VA 11/14-11/18


Credentialed and contracted pharmacy, oversaw all pharmacy operations, managed inventory, analyzed profit and reconciliation, and enforced MTM. CPS Wellness Center – Chesapeake, VA 05/13-11/14


Credentialed and contracted pharmacy, oversaw all pharmacy operations, consulted with patients, performed immunizations, and enforced MTM. Help Medical Clinic – Hampton, VA 8/12-01/14


Dispensed medication orders, consulted with patients and physicians, performed immunizations, and managed inventory.

Angel Care Pharmacy – Norfolk, VA 01/10-10/12

Long Term Care/Consultant Pharmacist

Consulted with patients and physicians, performed clinical inpatient chart review rounds in 100-bed facilities, dispensed medications for inpatient population, and oversaw MTM. Rite Aid Pharmacy/Eckerd Drug – Virginia Beach, VA 07/95-03/10 Pharmacy Manager/Pharmacist

Overall pharmacy operations, consulted with patients, filled and dispensed medication orders, performed immunizations, and oversaw MTM.


Philadelphia College of Pharmacy & Science – Philadelphia, Pennsylvania Bachelor of Science in Pharmacy 05/94

Immunization Certification-The American Pharmacists Association and Mercer University BLS/CPR Certification-The American Red Cross

Fundamentals of Compounding Certification- The American College of Apothecaries Clinical Dermatological & Cosmeceutical Compounding Certification-ACA Natural Hormone Replacement Therapy Certification-ACA QUALIFICATIONS

Ensuring adherence to established standards, policies, and procedures.

Thorough knowledge of drugs, disease states, and various health care topics.

New pharmacy set-up and opening experience including overseeing managed care, vendor contracts, wholesaler contracts, software design, DEA and CSOS registration, and licensing with multiple state boards.

Proficient with several pharmacy software systems to include QS1, Pioneer, and PrimeRx.

Managing and controlling pharmacy inventory to ensure adherence to company goals.

Inpatient consultant, long term care, and clinical experience with the ability to communicate with physicians, nursing staffs, and patients about health care needs, MTM, and delivery of clinical services to shut-ins and hospice patients.

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