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Customer Service Account Executive

Montgomery, AL
March 18, 2019

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Angela M. Carter

Montgomery, AL *****



Obtain a position within an organization where I can maximize my management skills, administrative, technical and interpretive skills.


Park Guide, National Park Services, Hayneville, AL October 2017 – April 2018

oServe as the point of contact for external communications with the public within the National Park’s Interpretative Centers.

oAssisted the Supervisor with facilitating building for special events.

oPerformed several interpretive talks to visitors of all ages.

oWrote weekly reports.

oHelped supervisors develop updated outreach and mentoring programs.

oWrote several articles about the National Historic Trial for interpretative talks.

oSome accounting and invoicing for bookstore in interpretive center

oWork on various software programs; Microsoft Word, excel, power point, calenders etc…

oWork with equipment: TR326 and the RX gator for maintenance

oDid informative presentations of the Trail

Orientated others about the Trails and grounds

oProvide information about community events

oHandle crowd control and emergency situations, emergency response or reuniting a lost person

oAnswering questions for visitors

oOpened and closed interpretative centers and cash registers

Substitute Teacher, Professional Recruiters Group, Sterling Heights, MI. February 2015 – October 2017

oPoint of Contact for students and administration

oAssisted teacher with the completion of assignments

oGave tests for grades K – 12

oHelped out with special events (Pep Rallies and after school programs).

oGave out assignments

oTaught classes and gave out instructions for grades K – 12

oAnd graded papers

Insurance Enroller, Dialog Direct, Highland Park/Troy, MI September 2014 – January 2015

oWorked with a state of the arts Multichannel computer/phone system

oOutbound telemarketing

oInside Sales

oWorked as a part of the Help Desk and Technical support team

oWrote up several binding contracts with clients.

Account Executive, Combined Insurance, Chicago, IL December 2013 – November 2014

oWorked as a Consultant on executive management level

oCompleted daily presentations to clients

oAssisted managers with weekly conference calls

oDid some accounting (accounts payable/receivable)

oTelemarketing and canvassing small businesses

92A, United States Army, Montgomery, AL August 2007 – November 2014

oWorked as a Dispatcher in the Quartermaster Company

oIssued supplies and equipment to soldiers daily.

oIntegrated a flow of information to officers to soldiers and vice versa,

oInventoried, packaged, and handled sensitive military materials,

oAssisted with the transportation of soldiers to and from annual trainings

oAssisted supervisory with warehousing, by securing military warehousing equipment

oFacilitated management with securing government equipment, soldiers and training areas.


Grand Canyon University, Phoenix, AZ

Master of Science in Business Administration, Business Leadership; GPA 3.7

Relevant coursework business administration, management and education.

Tuskegee University, Tuskegee AL

Bachelors of Arts & Sciences in Sociology

Relevant coursework Business, customer service and maintenance


Coaching Basketball for area community centers to youths ages 5 – 10

Teaching the fundamentals of basketball to youths ages 5 8,

Developing basketball skills of young athletes ages 8 – 10.

Teaching teamwork and how to be a team player.

Volunteer at least 40 hours annually at the local area shelter and food banks.


Education and Finance

oTeach young children and adolescents educational fundamental of being a student

oTeach K -8 math, K – 12 English and substitute K – 12for all other general subjects

oCoach K- 8 graders

oCounseled and Mentored young adults ages 18 – 25


oSell Life, Health, Annuities, Property & Casualty Insurance for several years

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