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Manager Customer Service

Charlotte, North Carolina, United States
March 18, 2019

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May Lor

Charlotte, North Carolina 828-***-****


Restaurant General Manager with extensive experience in team building and development to exceed all expectations. Effectively managing labor costs, budgeting, scheduling and auditing procedures.

Customer Service and Relations Detail Oriented and Organized

Training and Delegating Vendor Coordination

Staff Development Inventory and Control


General Manager, Persuasian Restaurant March 2014-Present

● Schedule and direct staff in daily work assignments to maximize productivity

● Continually monitor restaurant and take appropriate action to ensure food quality and service standards are consistently met

● Keep a detailed report of all sales for better future scheduling and planning

● Communicated with vendors to ensure delivery of products and inventory Quality Assurance Title Insurance Writer, The Accurate Group January 2014-July 2014

● Search public records and examined titles to determine legal condition of properties

● Summarized information in recorded documents that affected subject properties for numerous banks including Bank of America and BB&T

● Examined deeds to determine property ownership and write legal descriptions using Archer software

Server/Bartender, Zen Fusion January 2007-August 2010 & February 2012-January 2013

● Worked as a team to ensure large parties are needs are met

● Memorized daily specials for 2 restaurants to better sell and promote the restaurants

● Set up and break down of private parties and catering events Softgoods Buyer and Merchandiser, Ski Country Sports August 2005-January 2007

● Attended and worked trade shows and demonstrations to keep up with the most up to date ski, snowboarding and tennis trends

● Ensured alignment between visual presentation and merchandising strategies

● Planned, set up and broke down special events such as yearly tent sales

● Communicated with vendors to ensure delivery of products and inventory EDUCATION

The Art Institute of Charlotte Graduated July 2005 Associates of Applied Science in Fashion Marketing and Management

● Maintained a 3.2 GPA & graduated salutatorian

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