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Customer Service Sales

Location:
Lake Forest, California, United States
Posted:
March 18, 2019

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Resume:

Nicole Neelands

***** ***** ******

Lake Forest, CA 92630

949-***-****

ac8tl1@r.postjobfree.com

EDUCATION

San Diego State University San Diego, CA

Bachelor of Science in Psychology May 2010

EXPERIENCE

RIVO HOLDINGS San Diego, CA

Collections Specialist December 2017-

Use excel to track past performance and projected revenue Present

Provide clear and concise notes to accurately describe what

transpired on each phone call

Use extensive customer service experience to settle accounts

ALLIANCE ONE RECEIVABLES MANAGEMENT San Diego, CA

Senior Collector October 2011–

Use rebuttals and active listening to effectively close accounts December 2017

and generate profit

Mentor to one of the top agents in the office

Team ambassador to CEO and company president

Use phone system to operate multiple lines simultaneously

MACY’S DEPARTMENT STORES La Mesa, CA

STAR Support Team November 2010 –

Merchandise new products October 2011

Re-ticket clearance merchandise

PETCO ANIMAL SUPPLIES La Mesa, CA

Sales Associate June 2008 –

Provide customers with valuable information regarding October 2011

their food selections in relation to the health of their pet

Help customers at the register and ring customers

Care for companion animals, for example, rodents,

reptiles, fish, etc.

SKILLS

Proficient with Microsoft Word, Excel, PowerPoint, Outlook, SPSS, Internet Research, Windows and Mac OS

Proficient with both Artiva Workstation and Five9 phone systems

Proficient with CUBS



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