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Customer Service Manager

Location:
Colorado Springs, Colorado, United States
Posted:
March 17, 2019

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Resume:

Elizabeth Mancho, PharmD

**** ******* ***** ******** *******, CO 80918

404-***-**** ac8ta5@r.postjobfree.com

SUMMARY

Driven pharmacist with a background in pharmacy spanning 14 years, with staffing and administrative experiences in retail settings. Recognized as a leader and team player with strengths in customer service. Dependable and resourceful, supportive to goals and missions, and able to handle multiple tasks simultaneously. Effective in communicating and collaborating with professionals to support desired outcomes and maintain positive relationships.

LICENSES & CERTIFICATIONS

Registered Pharmacist, Colorado Board of Pharmacy: PHA.0022558

Registered Pharmacist, Georgia Board of Pharmacy: RPH026485

Registered Pharmacist, Tennessee Board of Pharmacy: 000*******

Basic and Advanced Life Support (CPR) Provider Certification, American Heart Association

Medication Therapy Management Training, Rite Aid Corporation/Outcomes

Pharmacy – Based Immunization Delivery, American Pharmacists Association

PROFESSIONAL EXPERIENCE

Rite Aid Pharmacy, Warner Robins, GA Feb 2016 – Apr 2018

Pharmacy Manager

Directed workflow of one pharmacist and five pharmacy technicians in dispensing 1,300 prescriptions weekly, ensuring increased efficiency and productivity during busiest hours

Developed and implemented new policies and procedures including requiring two patient identifiers at pick-up to minimize possibility of dispensing to incorrect patient

Managed human resources and associated functions including interviewing, hiring, onboarding processes, training, and performing annual performance evaluations

Led monthly staff meetings highlighting current metrics, new initiatives, and challenges; foster personal development and team collaboration through discussions on expectations and opportunities for improvement

Performed comprehensive medication reviews and medication therapy management consultations; identified duplications and cost reduction interchanges, suggestions to improve adherence, and recommended regimen optimization to appropriate health care provider

Exceeded immunization delivery goals by 150% through organizing flu clinics and providing community outreach

Rite Aid Pharmacy, Hawkinsville, GA Sep 2012 – Feb 2016

Pharmacy Manager

Recognized as top performer for customer service and inventory in district in 2015

Directed workflow of one pharmacist and two pharmacy technicians in dispensing 600 prescriptions weekly

Reviewed and monitored pharmacy budget, revenue, gross profit, inventory, and losses; ensured proper billing, management of inventory and returns, and reduce losses by performing root cause analysis and creating solutions

Communicated with health care professionals, third-party payers, and health management organizations concerning billing, reimbursement issues, and prior authorization requests

Ensured compliance with state and federal laws by performing audits, maintaining records, and managing pharmacy inventory

Participated in wellness events; provided educational resources to the community on medication therapies and chronic conditions and performed blood pressure and blood glucose screenings

Organized and conducted off-site flu clinics, increasing patient knowledge and total number of adults receiving immunizations

Selected to participate in the Eco-pill study sponsored by The University of Philadelphia and Merck; 60 patients were provided pill boxes, patient counseling or both to observe effects on patient compliance

Rite Aid Pharmacy, Hendersonville, TN Sep 2008 – Sep 2012

Staff Pharmacist

Processed and dispensed prescriptions with accuracy and efficiency

Reviewed and evaluated prescriptions for appropriateness; assessed allergies, duplication of therapy, and drug interactions

Provided counseling to customers on prescriptions, over-the-counter medications, and medical devices including potential adverse effects, drug interactions, and lifestyle modifications/diets

Assessed patients' immunization history, recommended vaccinations based on appropriateness, and administered CDC recommended vaccines to adults and adolescents

RELEVANT EXPERIENCE

Kroger Pharmacy, Memphis, TN Aug 2004 – Apr 2008

Pharmacy Intern

Performed all aspects of the dispensing process including drop off, production, and pick-up

Assisted pharmacists in checking and filling prescriptions, answering questions and requests, and responding to and referring inquiries to the pharmacist

Provided counseling to patients, communicated with physicians to resolve prescription issues, and contacted third party payers to resolve insurance issues, under the direct supervision of a pharmacist

Trained new hires including pharmacy technicians and interns on pharmacy policies, procedures, and operations

EDUCATION

Doctor of Pharmacy, University of Tennessee College of Pharmacy, Memphis, TN: 2008

Bachelor of Science – Biology, Morris Brown College, Atlanta, GA: 2003

PROFESSIONAL AFFILIATIONS

Pharmacists for Africa, Member: 2009 – Present

Tennessee Pharmacists Association, Member: 2008 – Present



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