MLW

SUMMARY

Administrative support professional

experienced working in fast paced

environments demanding strong

organizational, technical, and

interpersonal skills. Trustworthy,

ethical, discreet, and committed to

superior customer service with

confidence and poise to interact with

individuals at all levels.

QUALIFICATIONS

HIGHLIGHTS

Knowledgeable in Conventional, FHA

mortgage guidelines. Cognizant of

RESPA TILA and TRID regulatory

procedures. Ability to work under

stringent deadlines to achieve goals

and in accordance with required

policies and procedures. Possess

analytical skills, detailed oriented self-

starter and the ability to learn quickly.

Proven ability to deal with the diverse

public.

MONICA L. WILLIAMS

ac8t8y@r.postjobfree.com

773-657--1166

LOAN PROCESSOR/BMO HARRIS BANK

DECEMBER 2016-DECEMBER 2018

Manage pipeline for Data Validation Tasks; execution of 4506T; review of flood insurance, employment / income verification and review tax transcripts for accuracy. Run, read and interpret Automated Underwriting Decision results (DU/LP). Adhere to underwriting guidelines to fulfill agency requirements. Maintain and cultivate an effective working relationship with internal and external customers. Adjust to work and thought process to accommodate changes in the lending environment. Consistently meet or exceed established minimum productivity levels as determined and required by management for both underwriting of files and condition management. Act as a role model of the company’s values, acting in an ethical and professional manner at all times.

SENIOR LOAN PROCESSOR/JPMORGAN CHASE BANK

NOVEMBER 2011-NOVEMBER 2016

Process loans in the private bank sector from submission to closing. Assembles and analyzes borrower data and computes ratios for submission to loan underwriter. Verified that Underwriters loan conditions are satisfied and collateral documents are signed properly. Managed client services by scheduling closing between client and closing agent assuring quality customer service. Ensure all established standards are attained comprising mortgage type, loan amount, and borrower assets/liabilities. Investigate and determine potential causes of discrepancies within files before funding. Validate client information against public and private sectors for possible discrepancies. EXPERIENCE

ASSET SERVICING SPECIALIST/WELLS FARGO

JANUARY 2011-OCTOBER 2011

Responsible for the management and resolution of assigned assets. Determine best asset performance strategy for non-performing/ defaulted assets. Coordinate and review workout documents with attorneys, inter departments and 3rd party when applicable. Analyze the foreclosure and bankruptcy status on each loan in assigned portfolio. Identify and resolve potential delays or escalate as necessary. Assemble the required supporting documentation to prepare a thorough analysis of the recommended loss mitigation/ liquidation strategy. LETTER CARRIER/UNITED STATES POSTAL SERVICE

NOVEMBER 1998-NOVEMBER 2010

Sorted and delivered parcels, certified, insured, registered, and regular mail day-to-day. Identified business needs to suggest and sell appropriate services. Trained new employees to meet their developmental goals. Re- evaluated carrier routes in order to maintain time efficiency as business declined. Participated in supervisor-in training program and temporary detail assignments.

EDUCATION

BACHELORS DEGREE /DEVRY UNIVERSITY (December 2019) Business Administration

MLW