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Customer Service Representative

Location:
Cambridge, MA
Salary:
Depends on company
Posted:
March 19, 2019

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Resume:

ELA DEY

*** ****** ****** #*, *********, MA ***** ac8t7j@r.postjobfree.com 617-***-****

EDUCATION

Quincy College Quincy, MA

*-***** *********** ******* ** Biotechnology and Good Manufacturing Practice May 2018

● Courses: Introduction to Biotechnology, Biomanufacturing I and II Lab, Buffer & Media Preparation, Protein Purification, Technical Writing, College Algebra, Seminar. Cox’s Bazar Government College Chittagong, Bangladesh Bachelor of Arts in Humanities 2002

ACADEMIC QUALIFICATIONS

Completed over 300 hours of hands-on lab time, including:

● Laboratory Safety Training and Lean Training

● Biomanufacturing

o Media preparation

o Application of Traditional Bioreactors, Single use bioreactor.

● Bubble point test

● Protein purification, TFF, Ultra filtration, Diafiltration.

● cGMP, SOPs, Batch record, FDA regulations, Gowning, quality assurance, quality control

● Validation and calibration of equipment (autoclave, pipette man and pH meter)

● Cell culture & bacterial cell culture scale up, Upstream, Downstream process, Inoculation, biosafety cabinets, aseptic technique

● Cell counting (hemocytometer & automated), Cryopreservation

● Transformation, DNA purification (plasmid and genomic), restriction digestion

● SDS-PAGE, agarose gel electrophoresis, ELISA Test

● Endotoxin test, Leak test, Bio-burden test.

● UV/Vis spectrophotometry, protein quantification, DNA quantification

● Buffer and media preparation

● PH, autoclaving, micro-pipetting. Centrifugation, Incubate machine, Lab Projects

● Production of myoglobin using E.coli

● Bacterial transformation

● Production of antibody using CHO cells.

ADDITIONAL SKILLS/ COMPETENCIES

● Microsoft Office: Word, Excel, PowerPoint

● Bi-lingual in English and Bengali

WORK EXPERIENCE

Subway Cambridge, MA

Customer Service Representative 2012 – 2015

● Accurately prepares food orders for customers and used safe food handling practices

● Communicated effectively with customers and colleagues.

● Ensured correct cash handling.

Whole Foods Market Cambridge, MA

Customer Service Representative 2008 – 2011

● Answered a variety of customer questions regarding the grocery.

● Communicated effectively with customers and colleagues.

● Responsible for cash transactions and ensured for accuracy. BIO International Convention

Registration Volunteer

worked in Microbiology lab technician

Zimmer biomet, Cambridge. June 2018

worked in Shire pharmaceutical company.

Cell culture



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