Mariana Pino
Orlando, FL *****
ac8t6g@r.postjobfree.com
Work Experience
Client Services Agent
Orlando, FL
September 2018 to present
• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
• Prepare product or service reports by collecting and analyzing customer information
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Assist with placement of orders, refunds, or exchanges
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Handle product recalls
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Handle changes in policies or renewals
• Resolve customer complaints via phone, email, mail or social media Manager/Key Holder
Orlando, FL
November 2016 to September 2018
Responsibilities:
Customer Service
• Identifying customer requirements.
• Retail Operations
• Sales
• Front End Operations
• Money Handling
• Money Transactions
• Opening closing of the store, bank deposits, paperwork
• Manage a 7 person team in running a retail operation
• Manager on duty when the store manager and assistant manager was off duty
• Payroll
Recruiter
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Sales Representative/ Event Coordinator/Business Manager Assistant A+ Marketing Solutions Corp - Orlando, FL
July 2015 to December 2016
Responsibilities:
• Contacting prospective clients.
• Assessing their requirements.
• Customer Service
• Telemarketing
• Sales staff supervision
• Coordinate the inventory delivery
• Selling them the company’s products and services that match their needs.
• Responsible for maintaining ongoing relationships with customers to foster repeat business. Retail Sales Associate
Uhlsport Store - La Paz, BO
January 2015 to June 2015
Responsibilities:
• Ensuring that all customers receive excellent service through direct salesmanship, and prompt and Courteous service.
• Helping customers try on or fit merchandise.
• Greeting each customer that comes into the store in a warm manner.
• Identifying customer requirements.
• Preparing merchandise for display.
• Assisting customers with purchase decisions.
• Cashier
• Assisting in physical inventory counts.
Front Desk Assistant
Hotel Copacabana - La Paz, BO
March 2012 to December 2014
Responsibilities:
• Schedule appointments by answering phone calls and receiving faxes
• Entry of customer information into database
• Obtain and keep track of all pertinent formalities
• Arrange daily schedules and all official procedures. Education
Associate in Arts in Business
Valencia College - Orlando, FL
August 2015 to Present
Baccalaureate in Specialty
Lycée Franco Bolivien - La Paz, BO
2000 to 2014
Skills
• Expert in:
* Word
* Excel
* PowerPoint
• Problem Solver
• Available to work under pressure
• Organized
• Strong interpersonal skills
• Effective written and verbal communication
• Multiple Languages
• Teamwork
• Creativity
• Self-motivation leadership