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Customer Service Manager

Orlando, Florida, United States
March 19, 2019

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Mariana Pino

Orlando, FL *****


Work Experience

Client Services Agent

Orlando, FL

September 2018 to present

• Open and maintain customer accounts by recording account information

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;

• Prepare product or service reports by collecting and analyzing customer information

• Provide accurate, valid and complete information by using the right methods/tools

• Keep records of customer interactions, process customer accounts and file documents

• Resolve customer complaints via phone, email, mail or social media

• Use telephones to reach out to customers and verify account information

• Assist with placement of orders, refunds, or exchanges

• Take payment information and other pertinent information such as addresses and phone numbers

• Place or cancel orders

• Handle product recalls

• Utilize computer technology to handle high call volumes

• Work with customer service manager to ensure proper customer service is being delivered

• Close out or open call records

• Handle changes in policies or renewals

• Resolve customer complaints via phone, email, mail or social media Manager/Key Holder

Orlando, FL

November 2016 to September 2018


Customer Service

• Identifying customer requirements.

• Retail Operations

• Sales

• Front End Operations

• Money Handling

• Money Transactions

• Opening closing of the store, bank deposits, paperwork

• Manage a 7 person team in running a retail operation

• Manager on duty when the store manager and assistant manager was off duty

• Payroll



Sales Representative/ Event Coordinator/Business Manager Assistant A+ Marketing Solutions Corp - Orlando, FL

July 2015 to December 2016


• Contacting prospective clients.

• Assessing their requirements.

• Customer Service

• Telemarketing

• Sales staff supervision

• Coordinate the inventory delivery

• Selling them the company’s products and services that match their needs.

• Responsible for maintaining ongoing relationships with customers to foster repeat business. Retail Sales Associate

Uhlsport Store - La Paz, BO

January 2015 to June 2015


• Ensuring that all customers receive excellent service through direct salesmanship, and prompt and Courteous service.

• Helping customers try on or fit merchandise.

• Greeting each customer that comes into the store in a warm manner.

• Identifying customer requirements.

• Preparing merchandise for display.

• Assisting customers with purchase decisions.

• Cashier

• Assisting in physical inventory counts.

Front Desk Assistant

Hotel Copacabana - La Paz, BO

March 2012 to December 2014


• Schedule appointments by answering phone calls and receiving faxes

• Entry of customer information into database

• Obtain and keep track of all pertinent formalities

• Arrange daily schedules and all official procedures. Education

Associate in Arts in Business

Valencia College - Orlando, FL

August 2015 to Present

Baccalaureate in Specialty

Lycée Franco Bolivien - La Paz, BO

2000 to 2014


• Expert in:

* Word

* Excel

* PowerPoint

• Problem Solver

• Available to work under pressure

• Organized

• Strong interpersonal skills

• Effective written and verbal communication

• Multiple Languages

• Teamwork

• Creativity

• Self-motivation leadership

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