Resume

Assistant Administrative

Location:

Phoenix, AZ

Posted:

March 19, 2019

Contact this candidate

Resume:

Diane Watkins

Phone: 480-***-****

Email: ac8t6e@r.postjobfree.com DW

BEHAVIORS

Manage multiple priorities, deliver service that meets and/or exceeds expectation

Develop cross functional problem solving; supports and helps colleagues by being courteous, respectful, and patient in interactions with others; takes responsibility for own work and influences others to do the same

Adheres to all applicable laws and regulations; acts with integrity, follows code of conduct

Effectively access relevant information, confidential and proprietary as well as general information

Works well with a team and/or individually

EXPERIENCE

Phoenix Children’s Hospital Foundation Dec 2016 – Dec 2018 Admin Assistant to Sr. Director of Philanthropy and Annual/Individual Giving, & Grants Phoenix, Arizona Support team of 17 Donor Relations/Major Gift Officers as well as the Sr. Director, Philanthropy. Responsible for database maintenance in Raiser’s Edge for Business Unit’s Constituent updates to personal records, research, and update team metrics with weekly reporting. Assist Planned Giving Director with mailings and filing Letters of Intent, Wills, and Bequest forms. Assist with Auxiliaries & Special Events with greeting and registration. Work with HR to set up interviews; perform all facets of new hire On-boarding (employee profile and permissions, tours, and training needs). Assist with the department’s company credit card reconciliation and coding, set up travel, registered training and seminars. Provided support to other Department’s (i.e. Research, Finance, Marketing, Exec Admin to SVP Foundation, and Reception area). Served as a Volunteer for Phoenix Children’s Hospital (Sandlot Kid’s Zone for the AZ Diamondbacks and Child Life Service’s Christmas toy drive). Coventry Health Care - AETNA Oct 2012 – Dec 2016

EA/Sr. Admin Assistant to VP Medical Director and Sr. Director, Health Services Scottsdale, Arizona Support Vice President Medical Director (oversees approximately 135 employees nationwide), and Sr. Director, Health Services, along with 7 non-clinical Medical Director’s for all facets of office administration, (i.e. reports, charts/graphs, travel, expenses, invoices, check requests, training, setting up conference calls, meetings/seminars/CME, daily calendar entries, new hire orientation). Security access Administrator for database permissions. Assigned patient cases to MD’s for review according to URAC and Federal guidelines, liaison between MD’s and Health Services Nurses for patient case updates ad hoc. Volunteer to company-wide committees such as Wellness Committee, Celebration Committees. Responsible for updating Business Unit’s Continuity Plan, Floor Warden for fire drills, and event planning (i.e. health fairs, department festivities). AZ Department of Emergency and Military Affairs (DEMA) Jan 2011 – Jan 2012 Military Installation Fund Coordinator (Contractor) Phoenix, Arizona Support Director State Activities. The Military Installation Fund (MIF) was established to allocate monies as stipulated by ARS

§26-262 in order to acquire private property, real estate, rights to real estate, property management, and infrastructure that is vital to the preservation of a military installation. These improvement projects, renovations, and management of property is considered critical to the continued success of military installations. Researched property details, geography to Military Installation to present to AZ State Legislation regarding properties that want to be considered for this grant. Fresenius Medical Care North America (Regional Office) May 2002 – Sept 2010 American Kidney Fund Liaison/Regional Insurance Coordinator Tempe, Arizona Maintains a current spreadsheet containing information on the status of each patient’s request, sent submissions to the American Kidney Fund for processing; trains and advises Social Workers/ Financial Coordinators on how to gather appropriate materials and complete paperwork for new and repeat requests (designs and presents training sessions with Social Workers and Financial Coordinators); analyzes the premium data to determine the total number of patients and the total cost per month and per quarter for Medicare premiums and submits findings to Corporate office. Perform Indigent Waivers / Financial Information audits for patients who cannot repay their personal balances for dialysis after receiving treatment. Audit/review financial information forms that meet the criteria for indigent patients under company guidelines. DW

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Hekimian Laboratories / Spirent Communications May 1994 – Dec 2000 Admin Assistant - Software Engineering/Quality Assurance/IT Department Rockville, Maryland Assistant to Software Engineering, Quality Assurance, and Information Technology (I.T.) Director’s and teams. Create/revise/edit Engineering Operating & Installation, Standard Operating, and Quality Assurance Procedures. Standard Guideline Procedures (OGM Manual); controlling quality documents for the company's Intranet; supporting 90+ engineers, developers, testers, and contractors in all aspects of office administration for timesheet quality checks, consultant project code timesheets, class registrations, travel, scheduling meetings, conferences/conference calls, and training. Coordinate annual department picnics, purchase requisitions, scanning, faxing, office equipment maintenance renewals, expenses, and various others. Prepare presentations for meetings and training classes. Promoted internally from QA, I.T., to Software Engineering. EDUCATION / LEARNING

University of Phoenix, Phoenix Arizona – 200*-****-** Credits complete – AA Business Administration

Brunswick High School, Brunswick, Maryland

High School Graduate - Diploma

APPLICATIONS / DATABASES

Raiser’s Edge (RE) Database & Blackbaud NXT Lexis Nexis Archer Software – Business Continuity Plan eService HR Database Concur and Sabre Travel Applications Ariba Purchasing Application IDX Medical Database AFIS Data Query Database (AZ State) CERMe (CareEnhance Medical Review Enterprise) SharePoint WhitePages Pro Windows 8, 10

WebEx/Skype video conferencing

MS Office Suite (MS Word/Excel/Access Basic/MS Project/VISIO Basic) COURSES (include not limited to)

Microsoft Office Professional / How to Take Charge of the Front Desk / How to Be a Better Proofreader/ The Administrative Assistant Conference / The Indispensable Assistant / Effective Business Writing / Using the Internet- Intranet / Linking Patients w/ Kidney Disease to Financial Resources (American Kidney Fund) AZ STATE GOVERNMENT (ADOA) CERTIFICATIONS

ETE for Employees (HRIS0061)

Providing Quality Customer Service

(COM2011)

Selection Interviewing (HRD1050)

Family and Medical Leave Act

(LAW1003)

Managing Employee Performance

(LDR1006)

Treating Others Respectfully

(LDR1002)

Fair Employee Practices (LAW1002)

Scope of Authority (INV1000)

Empowering and Delegating

(LDR1005)

Office Safety and Ergonomics

(SAF1060)

Elements of Supervision (LDR1000)

Recognizing and Motivating Others

(LRD1004)

Giving and Receiving Constructive

Criticism (COM2002)

Conflict Management (LDR1008)

Leading By Example (PRD1020)

Effective Email Techniques

(COM2015)

AFIS ACH Processing Exam (FIN1050)

AFIS Data Query Exam (FIN4020)

AFIS Inquiry & Reports Exam

(FIN3040)

Communicating Through Writing

(COM3000)

Coaching Employees (LDR1001)

Counseling and Disciplining

(LDR1007)

Americans with Disabilities

(LAW1007)

Building Trust (LDR1003)

Acceptable Use of ADOA Resources

(ADCSA0003)

Welcome to State Government

(ADOR1100)

Listening and Communicating

(COM2000)

Diversity (LAW1005)

Preventing Inappropriate Behavior

(LAW1006)

Standards of Conduct in the Public

(PHI1001)

FEMA Emerg Mgmt: Radiological

Emerg Mgmt (IS-00003)

Mgr-Orientation to Position

(IS-00001)

Emerg Mgmt: Intro to HazMat

(IS-00005.A)

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REFERENCES

Professional Personal

Dr. Marie Hatam, Sr. Medical Director, Aetna – Scottsdale, AZ Phone: 602-***-****