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Customer Service Manager

Rancho Santa Margarita, California, United States
March 19, 2019

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Dustin J. Watkins

***** ********** *****

Lake Forest, CA 92630 949-***-****


I am an energetic and diligent individual with 10+ years’ experience in warehousing, inventory control, aviation, automotive, and customer service. I bring high work ethics, while applying my knowledge to deliver a productive output of performance to any position I take on.


Warehouse shipping and receiving

Forklift certified

Pallet jack trained (regular and power)

ASC Certified

Aviation technician

Supervisor and Team Lead

Automotive parts and Service

Customer Service

Fabrication Tools:

oFabrication punch

oSheet metal cutter

oBench-top radial drill

oAll metric power tools (eg, air wrench, impact wrench, torch, etc.)

Entry level welding

Proficient on navigation within Microsoft Windows

oMicrosoft Word (medium level)

oMicrosoft Excel (beginning user)

oMicrosoft Power Point (beginning user)

Oracle ERP

Professional Experience

Warehouse Associate, QSC, LLC. December 2017 – March 2019

Address: 1645 MacArthur Blvd, Costa Mesa, CA 92626

•Assemble and process orders on a daily basis

•Manage daily order and backlog reports to ensure timely shipments

•Conduct transactions (receiving, issuing, picking, shipping, adjustments, etc) in Oracle as applicable for orders and shipments

•Ensure product service technician area is stocked and clearly labeled with parts, assemblies, and materials needed by service technicians

•Conduct cycle counts

•Process international shipments with appropriate packing and consolidate requirements.

•Work with Service Engineering to assist in shipping, picking, and receiving Return Material Authorizations (RMA’s)

•Perform pack-out and shipments for RMA’s

•Pack Dangerous Goods shipments according to policy and federal regulations

•Operate forklift as needed for product retrieval safely and according to policy

•Maintain the stock area to ensure cleanliness

Certified Technician, Valvoline Instant Oil Change March 2017 – October 2017

Address 26731 Rancho Pkwy, Foothill Ranch, Ca, 92630


•Service and replace oil and air filters, rotate tires as needed

•Automotive grease fittings

•Inspect and replace car lights and wipers

•Check, refill and change oil and other vehicle fluids

•Recommend to customers their automotive needs and help them understand them

•Conduct upselling to customers on a needs basis to customers

•Be current in understanding safety policies and practices

Assemble Technician, AEC Group, Inc. January 2016 - February 2016

Address: 3600 W Carriage DR, Santa Ana, CA 92704


•Construct automotive lubrication systems

•Wiring and sauntering

•Flow Test

•Assemble all product and machines to specifications and schematic drawings

Valet Parking Attendant June 2003 – Current (On Call)

PPS Parking – 1800 East Garry Ave, Santa Ana, CA 92705


•Supervise on-duty Valet Staff, ensuring parking posts are manned and secured for providing parking services.

•Manage event staff, preparing work schedules and assigning specific duties.

•Provide excellent customer service in greeting and assisting customers, parking their vehicle, and being available for those who need assistance.

•Provide VIP transportation and shuttle service to local events.

•Evaluate and quote for upcoming private events being sponsored, report findings and pricing to the company owner for fulfilling customer requirements.

•Ensure all parking equipment is set-up in an appropriate manner, and stored at the end of the day.

Bell Attendant September 2012 – December 2012

Sheraton Hotel – 12221 Harbor Blvd, Garden Grove, CA 92840


•Provide the first impression to set the tone for the guest experience, providing assistance to customers for hotel services, luggage, local events and directions.

•Liaison with Guest Services on delivery of food, gift items and ice, paging guests, and running errands for guests.

•Keep the front area of the hotel clean and tidy including the restrooms, porches, driveway and parking area as well as golf carts and transportation vehicles.

•Assist with room operations such as checking departing rooms for left items and ensuring lighting and heating are appropriate for daily arrivals and departures.

•Provide valet service and park vehicles as needed.

Service Line Technician February 2008 – March 2012

Signature Flight Support – 19301 Campus Drive, Santa Ana, CA 92707


•Performed as Team Lead, coordinating staff assignments, attendance and other duty assignments as required.

•Provided customer services support by assisting with luggage, departure and arrival assistance to ensure customer's experience was positive.

•Provide customer transportation as needed

•Performed aircraft preparations for flight, including de-icing, fueling, interior and exterior cleaning, lavatory, and water, oil, and oxygen services.

•Performed aircraft fueling, driving fuel trucks to parked aircraft, conducting fueling based on FAA certified process. Ensuring fueling trucks are loaded and

•Operate ground support equipment within FAA standards

•Assist with aircraft movement in hangar and ramp areas

•Maintain current certifications required by FAA regulations

Service Porter September 2006 – January 2007

Tuttle Click Mazda – 41 Auto Center Drive, Irvine, CA 92618


•Assist Service Manager’s by greeting customers and moving vehicles through the service lanes quickly

•Inspect and record for each vehicle any damage present prior to vehicle being serviced.

•Transfer cars from dealer to dealer for Dealer Trades

•Assist Lube Techs in transporting vehicles for efficient and timely lube maintenance

•Prepare customer’s cars for pick-up, by assisting in auto detailing and washing prior to and moving car to customer service area.

Front Desk Team Member May 2007 – November 2007

24 Hour Fitness – 25252 McIntyre Street, Laguna Hills, CA 92653


•Greeted service members, provided prompt response to member's needs.

•Admit members by scanning their membership cards and appropriately respond to messages regarding their account

•Answer phone professionally and timely, ensuring quick answers are provided and, when necessary, transfers to the appropriate membership advisor

•Enter sales transactions at POS for members, including program, service and product payments.

•Processed member paperwork, including address changes, member cancellations, new members, electronic funds transfers, and payments.

Wireless Connection & Cable Installer May 2006 – August 2006 (Summer Job)

Federal Technology Solutions – 16 Hughes, Irvine, CA 92618


•Install wireless cables on electrical boxes for a large volume order for Orange County Government.

•Assisted in preparing the site for installation

•Utilized installation tools, ran cable & connected to point of entry for communications

Line Assembler July 2005 – August 2005 (Summer Job)

Saleen – 2735 Wardlow Road, CA 92882


•Disassembled stock bumper and manifold

•Quality check at point of final assembly

•Decal installation

•Minor exterior assembly (body kits, lights, spoilers)

Service Porter May 2003 – July 2003

Toyota Rancho Santa Margarita – 22722 Avenida Empress, Rancho Santa Margarita, CA 92688


•Assist Service Manager’s by greeting customers and moving vehicles through the service lanes quickly

•Inspect and record for each vehicle any damage present when vehicle is taken into service.

•Transfer cars from dealer to dealer for Dealer Trades

•Assist Lube Techs in transporting vehicles for efficient and timely lube maintenance

•Prepare customer’s cars for pick-up, by assisting in auto detailing and prior to and moving car to customer service area.

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