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Customer Service Medical Assistant

United States
March 19, 2019

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Medical Assistant graduate seeking employment in a medical setting in which my ability to provide direct patient care, based of education and experience, will help in assisting a multicultural customer base.


Saturn BioMedical Plasma Center — May 2017 - Current

Part of a phlebotomy & lab team responsible for making sure all SOPs, cGMPs, OSHA, & FDA regulations are followed during the process of collecting, sampling, & shipping of plasma. Also ensuring donors are treated with the utmost customer service while engaging in the plasma donation process.

Biomat Grifols Plasma Center — August 2015 - February 2017

Part of a phlebotomy team responsible for making sure all SOPs, cGMPs, OSHA, & FDA regulations are followed during the process of collecting plasma. Responsible for administering venipunctures and monitoring donor health during plasma collection, as well as troubleshooting any complications that may arise during said process.

McDonalds Corp. — March 2012 - January 2013

Crew trainer responsible for training and mentoring newly hired employees. Taking customer orders, receiving cash and credit card payments, giving correct change, as well as taking full responsibility for all cash over and/or shortages. Also work on the food assembly lines in the back of the house.


North Central HS Indianapolis, In — High School Diploma August 2006 - June 2010

Brown Mackie College Indianapolis, In — MA - Associates of Applied Sciences Aug 2012 - Oct 2015

MA Externship of 160 hours at Dr. Graves’ Office in which I preformed triage, updated and filed medical records, inquired about patients’ medical histories, prepared patients for examinations, prepared syringes for doctors use and preformed blood draws.


Proficient in most Microsoft Office programs, clerical office functions, and customer service skill areas. Step by step problem solving is also an area of high proficiency.

Lela Linton

3538 Dequincy Street Indianapolis, IN 317-***-****

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