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Customer Service Mortgage

Yorkville, Illinois, United States
March 16, 2019

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Cindy Nadherny


Personable and reliable banking and insurance professional excelling in providing responsive and efficient support to business unit and customers.

Enthusiastic team player with experience and skills in:

• Mortgage Loan Processing – 20 Years

• Trid timing requirements implemented

• Meeting deadlines and commitment dates

• High volume pipeline management

• Reviewing loan information and obtaining all required information for underwriting

• Contact with customer, loan originators and all vendors for needed documentation May 2015 – Jun 2018 PNC Downers Grove, IL

• Direct Contact with customer, title companies, Attorneys and Realtors

• Process Retail FHA VA Conventional and Portfolio loans

• Apply preliminary closing fees from Draft CD for Closing

• All Documentation reviewed and validated for underwriting Jan 2014 - Apr 2015 West Suburban Bank, Aurora IL

• Consumer Loans – First and second liens

• Upfront processing prior to underwriting

• Backend processing

• Closing loans on HUD1A form

April 2012 – Sept 2013 Nationstar Mortgage, Downers Grove, IL

• Retail Loan Processing

• Upfront processing prior to Underwriting

• FHA, Fannie/Freddie, IHDA, Jumbo, Conforming

Jul 2011 – April 2012 Metlife Home Loans, Oak Brook, IL

• Jumbo fulfillment

• Processing high profile customers both refinance and purchase transactions

• Upfront Processing prior to underwriting

• Process CD, Retail, Harp and DU Refi Plus

April 2011- Jul 2011 USBank, Naperville, IL

• Processing Retail, FHA, VA, HARP, HASP and CRA Loans November 2010 – April 2011 Wells Fargo, Downers Grove, IL

• Retail loan processing – All components of processing a mortgage loan.

• Paperless Mortgage System

• Conventional, FHA and Harp

October 2007- November 2010 Wamu/JPMorgan Chase, Downers Grove, IL

• Employee Lending – Retail

• Processed Retail and Consumer Direct Loans

• Paperless Mortgage System

• Conventional, FHA, Harp, NY and TX loans

April 1998–2007 Charter One Bank, Naperville, IL

• DU Underwriting and Approving loans

• New construction processing

• Specialized in bond, city assist, and jumbo loans

• Post Closing

207 Fairhaven Dr.

Yorkville, IL 60560


Customer Service: Extensive customer service training and seminars completed for both phone and face to face contact.


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