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Data Entry Customer Service

Location:
Chula Vista, California, United States
Posted:
March 15, 2019

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Resume:

Jessica A. Sanchez

Cell.: 619-***-****

Email: ac8sqa@r.postjobfree.com https://www.linkedin.com/in/jessica-a-s-a7b490123

PROFESSIONAL EXPERIENCE

Company name: LabCorp Position: Nigh Accessioner

From: June 4th, 2018 – August 25th, 2018.

Activities:

Opening, sorting, key in data and, distribution of specimens.

Heavy data entry of patients per specimen (no contact with customers only data entry).

Expediting specimens depending on client contracts.

Greatest Accomplishment: Worked for 16 hours a day one week.

Company name: Anchor General Insurance Company. Position: Salvage Assistant

From: July 17th,2017 – March 23rd,2018

Activities:

Processing titles for the salvage department, completing DMV forms and registries.

Outbound phone calls to Salvage yards about missing documents and DMV requirements.

Running reports from Salvage yards websites and the company's systems to reconcile and audit physical files against systems information.

Logging in proceed checks into Game changer and Salvage Yard log.

Collections and receivables requesting payment of final invoices to Salvage yards

Managing excel reports, constant use of Pivot Tables.

Sorting and distributing incoming mail and prepare outgoing mail (envelopes, packages, etc.).

Heavy data entry almost no contact with customers.

Greatest Accomplishment: After implementing an inventory system to compare listings of our pending proceeds based in the company’s records against files from the salvagers website, the past due pending proceeds files over 30 days decreased from 356 to 188 files.

The proceeds of the Salvage department increased from 2017 to 2018 in a 44% and compared to 2016 it had an increase of 112.5%

Created rapport with salvagers, completed their requests on a timely manner so they could process Salvage titles.

Company name: LabCorp Position: Customer Service Representative

From: September 19th, 2016 To: March 10th, 2017

Activities:

Heavy inbound call center at least 90 to 110 calls a day, following HIPAA guidelines. Data entry related to each call.

Mailing, Faxing or emailing lab results to either\or patients, hospitals, clinics, and Doctor's offices.

Adding or cancelling tests for patients by Doctors or clinics request.

Greatest Accomplishment: Even though the learning curve for this position in this company are six months, I was .15 points away from getting an "exceed expectations" evaluation in my performance review on the fourth month working for this company. I didn’t get that .15 because of lack of kudos (I got a Kudo in my last day working for them.)

Also, I was always at a 96%-99% of Schedule adherence.

Company name: Hewlett-Packard Mexico.

Positions: HP Parts Store call center CSR, Receivables Manual e-Invoicing Process Analyst, Field Technical Spt.

From: December 2007 To: June 2012

Activities:

Heavy inbound call center to place orders online, look for part numbers for computers and printers, provide status on current orders (status, tracking numbers, estimated delivery day).

Submitted electronic invoices for HP Customers, making sure that all the invoices issued on HP internal programs, were electronically sent on time to the customer to avoid delays to HP's Collections team.

Training team members on new process to reconcile pending and rejected invoices.

Running reports from different HP systems and customers platforms to have accurate and cross-referenced information on open and rejected invoices and balances

Maintained excel database using pivot tables and VLOOKUP to report numbers to management.

Processed customers' orders in SAP ERP (including debits and credits) no contact with final customer.

Followed up to DRS cases (Disputed customers payment) until resolved

Greatest Accomplishment: I was awarded with a Green Belt certification because of the implementation of a process to have an updated control of rejected invoices to make sure that all the customers invoices were logged in on time into the customers internet platforms to avoid delays for the HP collections department.

I got a Top Performer certificate of appreciation based on accuracy and volume of the invoices logged in in Oct 2010.

Became Manual invoicing SME (Subject matter expert) and documented the processes using Adobe Captive.

Company name: Pegasus Control, S.A. de C.V.

Positions: Bilingual Purchasing Assistant/Receivables, Collections/Managing Director s Assistant.

From: August 1998 To: November 2000

Activities:

Answering telephone calls/taking messages in English., Translating documents from Spanish to English.

Responsible for monitoring and maintaining assigned accounts, provided customer service regarding collections, account adjustments, customer reconciliations and processing credit memos.

Accountable for reducing past due balances delinquency in all the accounts, logging in balance accounts receivable, heavy data entry.

Assemble financial reports to audit invoices, bank reconciliation, general ledger postings and statements, reconcile accounts in a timely manner.

Training new personnel in Collections processes before taking on new activities within the company.

Responsible of supporting all aspects of the Managing Director’s work including appointments and the diary, travel and accommodation as required.

Greatest Accomplishment: Reduced the amount of past due accounts at its minimum by having a heavy volume of inbound/outbound calls every day and updating customer records in the company's system.

Implemented a new process based on collection reports of delayed customers payments to know when to send items, new or repaired, to customers.

Company name: Ambiderm, S.A. de C.V. Position: Accounting Clerk

From: March 1995 To: July 1998

Activities:

Maintained accounting records by making copies; filing documents.

Maintained sales and client databases by logging in invoices into Megapak. Heavy data entry.

General ledger postings into Compaq related to sales, and sales commissions.

Greatest Accomplishment: Migrated all the customers records (addresses, invoices, payments, etc.) and products part number from one system to a new system.

EDUCATION

Computing and Commerce Mexican School (1993-1994) Administrative Secretary Diploma

Único del Sol Universidad Autonoma de GDL(1995-08/05/1996) Financial Accounting Assistant Diploma.

Av. Universidad 700, Col. Lomas de Valle, C.P. 45129, Zapopan, Jalisco, México. 01-33-364*-****

ExecuTrain (2010) Microsoft Office Specialist Office Excel certification 2007

Avenida López Mateos Sur 1480, Chapalita, 45040 Guadalajara, Jalisco, Mexico Phone: +52-33-364*-****

Chula Vista Adult School-Del Rey Center (2016) GED General Educational Development,

1034 4th Ave, Chula Vista, CA 91911 619-***-****

SOFTWARE PROGRAMS

Megapak, Compaq, ASPEL Sae, Coi, Vista, SAP ERP, Windows (Outlook, Excel, Word, Power Point), FileNet.

REFERENCES

Robin Burnett Customer Service Rep. 858-***-**** Ext. 13987 LabCorp.

Bianca Guijarro Customer Service Rep. 858-***-**** Ext. 13956 LabCorp.

Gabriel Chable Americas Order Mgmt. and Care ac8sqa@r.postjobfree.com HP Enterprise +52-33-133*-****

Maruzen Magaña ac8sqa@r.postjobfree.com Cell. 011-**-**-**** 8815

Julia Davalos ac8sqa@r.postjobfree.com Cell. +52 33 1116.1075 Office. +52 33 1492.7502

Juan Flores ac8sqa@r.postjobfree.com Supervisor Phone: 858-***-**** Ext:3581

Elizabeth Willinberg ac8sqa@r.postjobfree.com Supervisor Phone: 858-***-**** Ext: 3551

Tania Sandoval ac8sqa@r.postjobfree.com Team Lead Phone: 858-***-**** Ext: 3818

Melissa Romero ac8sqa@r.postjobfree.com CSR Phone: 858-***-**** Ext: 3863

Lin Brown ATP Insurance Services ac8sqa@r.postjobfree.com Title Department Phone: 818-***-****



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