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Customer Service Social Media

South Weymouth, Massachusetts, 02190, United States
March 15, 2019

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Matthew Richard Brodeur

** **** **. ********, ** 02188 774-***-****

Career Summary:

Highly skilled individual with a diverse range of experience, including account/client management, sales & marketing, fundraising & development, project management, customer service, public relations/community outreach, non-profit management, Administrative support, mentoring & supervision. Also has extensive experience providing customers with high quality customer service, negotiating contracts, and problem-solving. A proven record of increased responsibility and exceeding sales & fundraising goals. Excellent communications skills including speaking to large groups, and general communications the public and media. Self-starter who is able to work independently or in team setting.


Eastern Massachusetts Representative 2009-Present

Clowning for Kidz Foundation West Warren, MA

Increased number of event bookings by approximately 60% and increased number of repeat clients

Enhanced public profile, organizational brand awareness, and fundraising goals through marketing, cold calls and social media

Amplified annual profits by approximately $15,000, and raised over $150,000 since 2009.

Drafted internal and external correspondence

Manage schedule for all event bookings

Create and revise various documents and memorandums including contracts, invoices, S.O.P.s, and forms

Update and maintain website and social media accounts President 2009- 2018

Shrine Club of Southeastern Mass, New Bedford, MA

Supervise fundraising activities including paper drive and UMass Dartmouth Football Game

Increased awareness by speaking to groups about the Shriners fraternity & the Shriners Hospitals for Children and utilizing social media.

Cultivated a positive relationship with the media to issue timely press releases containing information about philanthropy and event announcements

Increased awareness of pull-tab recycling initiative and raised $6,000 by collecting over 5 tons of aluminum pull-tabs, which are recycled to raise funds to provide free transportation to the Shriner’s Hospitals Steward Supervisor 2015

Penn National Gaming Plainridge Park Casino Plainville, MA

Hire and manage a crew of eighteen kitchen and cleaning stewards

Develop and implement operating policies and procedures for the Stewarding Department.

Communicate with management and monitor compliance and performance

Overall responsibility for cleaning five kitchens and equipment contained therein

Facilitate preventative maintenance, and maintenance of dish equipment to ensure efficient operations

Oversee cleaning of dishes and flatware for 5 restaurants (2 sit down full service & 3 quick service establishments) as well as banquet facility

Create and revise policies, S.O.P.s, and schedules for employees

Order and take receivership of cleaning chemicals and related supplies

P.R. & Marketing

Office Support

Customer Service

Public Speaking & Communications

Acct. Management/Client Relations



Project Management



Matthew Brodeur Resume Page 2

Experience Continued:

President 2007-2013

George H Taber Masonic Building Association Fairhaven, MA

Prepare, execute and supervise all building restoration projects, including working with outside contractors to ensure contractual compliance, quality of work and punctual completion

Ensure that building tenant was satisfied with building conditions and operations

Provided oversight for several large scale restoration projects

Act as a first responder to building related emergencies Guest Services, Sports & Recreation Cast Member (Internship) 2004 Walt Disney Corporation, Kissimmee Florida

Trained in customer service and company history, as well as corporate standards and practices

Provided guests with information about the Disney Wide World of Sports Complex

Received recognition for excellence in customer service Education:

University of Massachusetts Dartmouth, Dartmouth, MA In Progress Bachelor's of Arts- Liberal Arts

Bristol Community College Fall River, MA

Associate of Science Criminal Justice (Cum Laude)

Community Achievements and Recognitions:

Eagle Scout-Boy Scouts of America 2000

Massachusetts 2nd Fireman’s License to operate industrial boilers 2002

Citizen of the Year-Fairhaven Improvement Association 2006

Community Emergency Response Training 2012

Daniel Carter Beard Masonic Scouter Award 2012

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