El Paso, TX 79912 email@example.com
Organizational leadership-focused individual with over ten years of customer service experience in retail sales, health and fitness, and the coffee industry. Knowledge and expertise with team leadership. Able to identify areas of need and develop innovative solutions. Passion for creating positive interactions. Professional and articulate in presentation. Strengths include:
-Client/Public Relations - Presentations/Staff Training
-Problem Solving/Decision Making - Flexible/Assertive/Adaptable
10+ years of experience in customer service
10+ years of sales experience
Ability to perform well in a variety of high stress settings
Excellent communicator, skilled at problem solving, computer literate
Computer literate: Word, Excel, PowerPoint, social media platforms
Ability to type 40+ words/minute
-Brandman University, Irvine, CA, BA, Organizational Leadership, 2018,
oGraduated Magna Cum Laude
-South Puget Sound Community College, Olympia, WA, AA, 2014
DESERT VIEW HOMES – El Paso, TX 2018 - 2019
Provided clerical/administrative support to multiple departments including sales, closing, and marketing.
Managed and updated MLS for new home listings provided by the sales team.
Completed general filing, organizing, and coverage for model homes.
Organized and maintained filing system of prospective, new, current, and past customers.
DUTCH BROS COFFEE – Lacey, WA 2013 - 2017
Managed opening and closing store locations; provided training, coaching and constructive, positive feedback to employees; conducted 90-day, 6 month, and year employee reviews; created weekly work schedules based on previous week’s sales.
Conducted successful cash audits at the end of each shift.
Built rapport and personal connections with customers, allowing connection and service within the community.
24 HOUR FITNESS – Olympia, WA 2011 - 2013
Membership Counselor/Personal Trainer:
Created personal training programs to address specific injuries or health problems.
Led group fitness classes with enthusiasm to support motivation.
Provided first contact with members, while creating an exciting atmosphere for fitness.
Responded to customer inquiries and resolved customer concerns.
Updated membership accounts.
PLATO’S CLOSET – Olympia, WA 2010 - 2013
Responsible for opening and closing store at beginning and end of work day.
Responsible for purchasing items from customers and stocking inventory.
Responsible for supervision of employees during shift.
MARIPOSA – Olympia, WA 2007 - 2009
Prepared merchandise for sales floor.
Assisted customers at point of purchase.
Created and stocked displays to showcase new items.