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F&B Operations Manager

Dubai, Dubai, United Arab Emirates
15000 Aed
March 14, 2019

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Kiran George

Operations Manager at Sarj Art cafe

Mobile number : 971.558111776

Email Address: profile: PERSONAL SUMMARY Challenging position as F&B operations Manager for a Fast Food Casual Dining chain PERSONAL INFORMATION Birth date: 17 July 1975

Nationality: India

Residence Country: United Arab Emirates - Dubai

PREFERRED JOB Preferred Job: F&B Operations Manager Field: Hospitality and Tourism

WORK EXPERIENCE Total Years of Experience: 19 years, 10 months Operations Manager at Sarj Art cafe June 2018 - Present United Arab Emirates - Dubai

F&b operations, new store opening, project management, procurement, training, vendor development, day to day operations

Multi unit Manager at Popeyes May 2017 - Present

United Arab Emirates - Dubai

Franchisee of Popeyes USA, handling multiple units of the chain in Dubai, with high sales turn over and managing team of over 60 members from varied nationalities. Key Achievements:

.Successfully completed Popeyes training program across all stations and business segments.

.New store opening and successful set up of the unit to operational level.

. Handling operations of high volume stores with dine in, take away, drive through and delivery segments.

. Business Targets achieved .


Ensuring day to day operations of the brand, through constant monitoring, coaching and result oriented action plans.

Complete and accurate supervision of the units to achieve operational assessment targets across all categories - documentation, people, process, product and customer satisfaction.

Product quality monitoring and ensuring of no deviation from standards. Operations Manager at Galaxy Food February 2014 - January 2017 Concepts Baguette Express

United Arab Emirates - Dubai

Handling 4 units of Baguette express, a sandwich concept from Scotland and 2 outlets of Shanghai Station, a locally developed Asian concept with 2 branches. Associated with pre opening of new outlets, multi unit operations, brand development, caterings, events.

Operations Manager at Bobs Fish and


March 2013 - October 2013

United Arab Emirates - Dubai

Managing 7 outlets offering varying cuisines from Fish and chips, Pan Asian and Indian. Day to day Operations of the outlets, recruitment, training, standard operating procedures, vendor development, franchisee operations.

Managing a team of 125 staffs

Country Manager at Pastamatrix U.A. E

Co L.L.C

June 2006 - February 2013

United Arab Emirates

Country Manager, Pastamatrix U.A. E Co L.L.C., Dubai, UAE Jun 2006 - Present A quick casual dining idea originally from Singapore, serving authentic Pastas and Pizzas, having operations in 6 countries. Pastamania in UAE represented by Kapico Group Holding, having diversified interests in retail and automotive industry. Marketing Executive at Cynosure

Contracts Co., L.L.C

August 2005 - June 2006

United Arab Emirates

Marketing Executive, Cynosure Contracts Co., L.L.C., Dubai, UAE Aug 2005 - Jun 2006 A leading Hotel and Catering supplies company having operations across the region and in India, with some of the leading hotels and restaurant s both international and regional chains as clientele. The products and services vary from well-known tableware brands to light and heavy equipments.

Assistant Restaurant Manager at Bateaux

Dubai L.L.C

July 2003 - July 2005

United Arab Emirates

Assistant Restaurant Manager Bateaux Dubai L.L.C., Member of Jebel Ali International Hotels, Dubai, UAE Jul 2003 - Jul 2005

Bateaux Dubai-a joint venture between Sodexo Group, France and Dubai based Dutco group, is a five-star luxury cruise on the Dubai creek offering fine dining gourmet cuisine and charter facilities having a total capacity of 200 covers. Assistant Restaurant Manager at Pizza

Express P.L.C

July 2001 - March 2003

United Arab Emirates

Assistant Restaurant Manager, Pizza Express P.L.C., Dubai, UAE Jul 2001 - Mar 2003 Pizza Express an upmarket U.K. based pizza chain having several branches in Dubai serving traditional Italian pizzas, pastas and salads with a cover size of more than 60 having dine in, take way and delivery facilities.

Shift Leader at T.G.I Fridays July 2000 - March 2001 India

Shift Leader, T.G.I Fridays, Bangalore, India Jul 2000 - Mar 2001 International franchisee of Carlson Inc. U.S.A. serving Tex-Mex cuisine with traditional T.G.I.F. Bar.

Reported directly to the store manager.

Shift In Charge at Pizza Hut May 1998 - October 2000 India

Shift In Charge, Pizza Hut, Bangalore, India May 1998 - Oct 2000 International Franchisee of Pizza Hut serving traditional Pizza's, Pastas and other Italian delicacies.

Areas of Expertise

F & B Management

• Familiar with business and management principles involved in strategic planning, allocation, human resource, leadership technique, production methods, and coordination of people and resources.

• Ensure the company standards as well as adhere to procedures set by the Management always.

• Deal with day-to-day F&B operations providing guidance, training, and direction to staff as well as by setting an example. Ensure that staff members work according to their respective job description.

• Check hygiene and work practices in both service and production.

• Hold ability to promote and sell products or services.

• Ensure the prompt and efficient service of all meals, snacks, works and drinks according to the needed standards. Check food quality and operations.

• Conduct training and refresher classes for all F & B personnel in the correct procedure.

• Vast knowledge of process for providing customer and personal services including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction.

• Deal with multicultural clientele; resolve their complaints-queries tactfully, calmly, and politely through effective convincing. Keep high-level of customer service, provide value- added services to clientele

General Management (Administration & Operations)

• Project future personnel needs and plan in gaining needed skills and competencies.

• Manage the overall Restaurant operations including developing and carrying out Standard Working Procedures of the department such as goals, budgets, plans and administrative activities.

• Interact extensively with guest to ensure high-quality service to clients and quickly resolve issues.

• Confer with in-house and prospective guest to understand needs and therefore change products and services. Carry out policies/ procedures in the working system to gain best client satisfaction.

Customer Service

• Provide first-class customer experience which results in customer satisfaction, loyalty and retention.

• Respond to customer inquiries and problems by providing information or directing questions to others who can supply the necessary information or service.

• Continually develop an understanding of the company's culture, products, ethical initiatives, other areas of business, and reflect this in everyday performance.

• Deal with multicultural clientele; resolve complaints-queries through effective problem solving.

• Ability to understand and apply the basic ideas, practices and procedures of handling customers' complaints while meeting quality standards for customer services.

• Actively contribute to set up and develop the organization's goodwill and reputation. Work Performed

Country Manager - Pastamatrix U.A. E Co L.L.C

• Directly reporting to Group Resident Director and in charge of the 4 Pastamania branches in the UAE and deciding prospective locations for opening new stores.

• Managing 60 personnel with various nationalities and culture; looking after staff's training and professional needs.

• Managing the daily activities such as budgeting, supplier negotiations, menu engineering, recruitment, training and creating new dishes and special offers.

• Starting live catering and contract catering to heighten sales, reduce cost and increase revenue.

• Finding out possible locations to set up expansion plans in the UAE.

• Taking part in the comprehensive training programme conducted by International Franchisor Team from Pastamania, Singapore.

Marketing Executive, Cynosure Contracts Co., L.L.C

• Reported to Sales & Marketing Manager and managed daily operations including getting daily needs and responding to clients across the country.

• Brought in new clients and kept strong relations with existing partners.

• Effectively promoted and sold products and services to gain set targets.

• Won bids for the hotel projects in the country and developed new relations. Assistant Restaurant Manager - Bateaux Dubai L.L.C., Member of Jebel Ali International Hotels

• Reported to Food & Beverage Manager and provide help in the daily restaurant operations about paper works, needs and assured total client satisfaction.

• Liaised with various organizations' representatives and tour operators for private charters or groups; catered to clients request with 20 staff coming from varied nations and cultures.

Assistant Restaurant Manager - Pizza Express P.L.C

• Reported to the Branch Manager and ensured smooth restaurant operations by adhering to International Pizza Express Standards.

• Supervised a team of 25 staff from various places. Ensured all subordinates on duty complied with Pizza Express standards; looked after staff training and inventory. Shift Leader - T.G.I Fridays

• Handled staff briefing in the shift, conducted staff's on-the-job training and appointed staff shift duties.

• Simplified ordering, stock checking and managing smooth operations of the restaurant.

• In charged in confirmation of the conducted training programmes. Shift In Charge - Pizza Hut

• Reported to the Store Manager and responsible in briefing staff during shift, assigning tasks to staff and conducting on-the-job training.

• Checked training programmes carried out by corporate training department. EDUCATION Bachelor's degree / F& B Service at

Bangalore University


June 1998

Bachelor of Hotel Management Christ College (affiliated to Bangalore University), Bangalore, India

SKILLS AND SELL / Level: Expert



BUDGETING / Level: Expert

BUDGETS / Level: Expert

CLIENTS / Level: Expert

MARKETING / Level: Expert



RETAIL / Level:

LANGUAGES Hindi / Level: Expert

Malayalam / Level: Expert

English / Level: Expert

REFERENCES George Kunnappally

General Manager

Bin Hendi


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