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Customer Service Software

Flemington, New Jersey, United States
50000 to 70000
March 17, 2019

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Hemlock Court, Flemington, NJ *****

Cell: 908-***-****


OBJECTIVES: I am seeking a position where I can learn, utilize and improve my skills and knowledge to enhance my educational and professional skills in a stable and dynamic workplace. EDUCATION:

• Program in American languages and studies from Rutgers University, New Jersey. from august 2017 till now.

• Master of Software Engineering: Stratford University, Virginia. June 2016

• Diploma in travel and tourism: IATA. August 2013

• Master of Commerce: Gujrat University, India. May 2013

• Bachelor of Commerce: Gujrat University, India. May 2011 PROFFESIONAL EXPERIENCE:


Travel Agent/Receptionist, Ahmedabad, India February 2013 – January 2014

• Provided excellent customer service to clients by serving theirs travel needs

• Scheduled and arranged travel details for clients on daily basis

• Collected and processed payments and fees from clients

• Used various databases such as excel to organize statistics and client data

• Managed client accounts and handles Accounts Receivables

• Occasionally responsible for opening and closing store PROJECTS AND CERTIFICATIONS:

• Successfully Completed online HELPISM Certification course in Business Analysis, 2016

• Created website applications and other programs at Stratford University through group projects. VOLUNTEER EXPERIENCE:

SENIOR CITIZEN WELFARE ASSOCIATION, Ahmedabad, India November 2010 to July 2012

• Planned monthly gathering and organized meetings

• Planned quarterly local picnics and tours for senior citizen and family to engage them in other activities.

• Did Fundraise for other nonprofit organization and distributed supplies

• Created data for over 150 members

• Planned systematic and effective free educational camps SKILLS:

• Proficient in Microsoft (Word, Excel, PowerPoint, Access, SharePoint, Outlook, Visio)

• Notetaking, Planning and Organizing

• Software prototyping

• Can be a good team player

• Agile, scrum waterfall methodology

• Good conflict management and prioritization skills

• Willingness to learn with positive attitude.

Farhin ghiya

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