Ligia Maria de Almeida
Contact: +55-11-991**-**** Nationality: Brazilian and Italian
E-mail: email@example.com Address: Brooklin, Sao Paulo, SP, Brazil, 04601000 Skype: ligia.almeida9
Aim: Sales Associate (Remote)
Professional with experience in the technology segment (e-commerce), in project management of customer service, Communication, and Marketing;
Degree in Marketing and an MBA in Strategic Management and Economics of Business;
Good communication skills in Portuguese (native), English and Italian.
Customer Service Management Internet Communication Marketing E-commerce
Master of Business Administration (MBA) in Strategic Management and Economic of Business – FGV (Getulio Vargas Foundation), Sao Paulo, SP, Brazil (2011);
Graduation: Administration of Marketing – University Nove de Julho, Sao Paulo, SP, Brazil (2008);
Graduation: Social Communication – PUC-MG, Belo Horizonte, MG, Brazil (2004).
Languages and International Experience
Portuguese (native), English and Italian;
Cultural Travels: Argentina, Austria, Belgium, Czech Republic, Denmark, England, France, Germany, Italy, Netherlands, Portugal, Scotland, Spain, Sweden, Switzerland, and the United States.
Lionbridge Global Sourcing Solutions Inc.
(Ballina, County Mayo, Ireland) (Since 2018) (part-time remote work at Sao Paulo, SP, Brazil)
Personalized Internet Assessor:
Reviewing online search results in order to improve their content and quality;
Provide feedback and analysis on content found in search engine results and provide ratings on their relevance to the search terms used;
Reviewing the language used in the search results by examining grammar, tone, and cultural relevance;
Improving the quality of one of the largest search engines in the world.
Mil Lugares (Sao Paulo, SP, Brazil) (Since 2018) (part-time remote work at Sao Paulo, SP, Brazil)
Digital Marketing and Communication:
Marketing Digital Consultant to beginning companies;
Videos script and editing for YouTube channel.
UK College Of English (London, UK) (2017)
Student - English Course: Business English and IELTS exam.
Clear Sale S/A (Sao Paulo, SP, Brazil) (2006 – 2017)
(Technology company, leading risk management for e-commerce)
Project Coordinator (2012 – 2017)
Responsible for control of strategic and operational goals - concept "smart" (specific, measurable, attainable, realistic, timely);
Results: a reformulation of the Profit Share Program plan, at the level of positions and strategic goals (and not more operational);
Compliance: risk analysis, process mapping, development of the ethics code;
Annual budget elaboration of the owner's area and monitoring/adjustments of the forecast monthly.
2)Restructuring of the back office area (Financial) and Customer Service:
o80% reduction in the period for calculation revenue, in one year;
oConflict reduction and improvement of the quality of work between the Commercial and Financial areas;
3)Implementation of Back office area (Commercial) and Customer Service:
Results: 50% reduction in integration time (between online store and anti-fraud system) in the first six months of activity;
CRM: project for automation of business proposals and contract (Microsoft Dynamics CRM), integrated with billing system.
Marketing Coordinator (2011 - 2012)
Result: increased visits to the institutional site (59%), unique visitors (58%), page views (47%), achieved in three months;
Responsible for the implementation of Marketing area;
Management Product: communication, input validation for entry customers, specification and pricing;
Study of competition.
Marketing and Administration Sales Analyst (2009 - 2011)
Social Media and Communication:
Implementation of communication in social networks;
Google Adwords and Google Analytics;
Development of email marketing campaigns to prospective and loyal customers;
Development communication materials: presentations, business proposals, product manual;
Development of processes and flows of the Commercial area with IT, Financial, Statistics and Operations areas for entry of new customers;
Responsible for calculations of revenues and commission of commercial consultants.
Account Manager (2006 - 2008)
Prospecting customers (42) and e-commerce partners.
Google Adwords (Goobec) (2018);
London: Business English (Princes College) e IELTS exam (UK College Of English) (2017);
Compliance – LEC (Legal Ethics Compliance) (2016);
Business Dynamics - Making Decisions in Dynamic Environments – Insper (2015);
Planning and Project Management with an emphasis on PMI – Impacta Certificação e Treinamento (2015);
Advanced Excel - Impacta Certificação e Treinamento (2014).
Photography and video editing.