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Quality Management Professional

Grand Rapids, Michigan, United States
March 13, 2019

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M. Lee Morgan

MBA, BA, CQE, CQM, CQA, Six Sigma Master BB 248-***-**** Grand Rapids, MI

Quality Professional

Intense collaboration, passionate customer focus, thoughtful, fast, disciplined execution, tenacious commitment to continuous improvement and relentless drive to win

Respected, highly skilled Operational Excellence, Supplier Development, and Quality Assurance Professional specializing in ‘hands-on’ strategic operational improvements, quality management systems, planning and implementation, project management, production efficiency, regulatory compliance and motivational team leadership. Demonstrated successful experience and strong working knowledge of Lean Manufacturing Principles and Six Sigma Methodologies. ‘Lead-by-Example’ leadership and critical thinker who can quickly grasp, analyze, and interpret complex concepts and develop them into logical strategies to produce immediate contributions to business operations. Adapts quickly and effectively to change and fast paced environments. Core competencies include:

Strategic Quality Management ICA/PCA APQP Six Sigma/DMAIC Team Building and Leadership

Cost Reduction and Avoidance Lean Manufacturing Optimization Constraint Management Training and Development Auditing CSR Supplier Development Program and Launch Management

Selected Achievements

•Reduced site PPM’s from 23K to 2 in a Chrysler Tier 1 Supplier Plant through the implementation of standards, ICA/PCA, SPC, Audits, and Lean Initiatives. Prevented de-sourcing and received Gold Pentastar 2 consecutive years. Established ISO Internal Audit Process that lead the division through 3 annual surveillance audits with zero nonconformances.

•By implementation of LPA’s and basic Quality Management Practices, lead largest plant in the division from NBH, Revoked Q1, and 0-BIQS to removal from NBH, Restoration of Q1 and received GM’s Supplier of the Year award in an 11-month timeframe.

•Lead NAO Automotive Division IATF16949 Transition Audits Transition included multiple Manufacturing and Remote Support Sites. Established new policies and participated in Global Transition Planning, APC’s, and Audits.

•Successful greenfield operations of 5 new sites in the US. Support includes Quality Requirements, CSR’s, IATF Support and Product Safety/Regulation requirements.

•Developed and established SQA as a profit center by developing IQA processes for new product introduction, current production and customer issues as well as Containment, Corrective and Preventive Action procedures.

•Lead multiple Six Sigma Programs that reduced scrap by an excess of 30% annually.

•Established Global Safety/Regulatory Auditing and Performance Standards to all NAO facilities.

•Provided Training and Mentoring and established, in multiple facilities, Quality Systems, Safety/Regulation, Lean Manufacturing and Problem-Solving Methods.

Professional Experience

Flex N Gate (Ventra GR5), Grand Rapids, Michigan 09/2018 – Present

Site Quality Manager

Total Quality Management responsibility for a $400M, 1300 employee, automotive tier 1 lighting manufacturer in Western Michigan.

Implemented cost reduction program to reduce warranty cost by 50% through proper reporting, restructuring of warranty analysis and effective response, preventive and corrective action.

Developed Customer Focused Problem Solving leading to more effective ICA and PCA.

Developed and implemented plan to recover Q-1 from Ford and release from NBH from FCA.

Developed and implemented plan to recover IATF16949 Certification.

Implemented Model Line concept for each OEM Customer.

Implemented Value Stream Mapping Process for QE and ME Development.

Faurecia – Auburn Hills, Michigan 06/2013 – 09/2018

Director, Quality (NAO) 03/2016 – 09/2018

Quality, Costs and Delivery Management for a $20B Tier 1, Global Automotive Interiors corporation with headquarters in Auburn Hills, Michigan. Responsibility for all North American Interior facilities and Technical Support Centers.

Lead International Quality Teams to GM’s most successful launch in 2018-19.

Special emphasis of troubled facilities adopting ICA and PCA goals for successful Launch and production.

Established warranty guidelines and monitoring to reduce warranty costs by $250M.

Involved in Kaizen training of plant personnel to achieve Zero Rework.

Participated in Six Sigma and Shainin Training and projects

Customer Liaison with all GM, FCA, Ford, Tesla, Volvo, Mercedes plants and purchasing.

Lead the North American Division in the IATF16949 Transition process

Acted as Safety and Regulatory Director for NAO implementing training and performing audits to ensure compliance with global standards.

Acted as Global CSR for GM.

Commercial Vehicle SQA 02/2015 – 03/2016

Responsible for supplier quality; assessing supplier capability, verifying the quality of purchased items at the source and upon receipt, providing timely and accurate supplier performance metrics, and facilitating continuous improvement in supplier quality

Established the SQA System at the Commercial Vehicle Plant and became a profit center in Supplier Quality.

Plant Quality Manager 06/2013–02/2015

Managed 14 Direct Reports (Engineers, Technicians, Auditors, Metrology Labs and Customer Liaisons), in a facility that had lost Q-1 from Ford, was on NBH from FCA, and lost GM bid ability.

Established the LPA System to provide consistent and effective process monitoring

Established and set-up Model Line Concept for each customer

Working in the plant and with the customer base, in an 11-month period:

oRecovered Q1 From Ford

oReleased from NBH by FCA

oReceived Supplier of the Year Award from GM

Professional Experience (continued)

Aptar Group – Lincolnton, NC

Site Quality Manager/SQF Practitioner


Food and Beverage Packaging Manufacturer

Amcor – Chino, CA

Site Quality Manager/SQF Practitioner


Food and Beverage Packaging Manufacturer

Graham Packaging – York, PA

Regional Quality Manager


Food/Beverage and Household Chemical Pkg Mfg.

MediSISS – Redmond, OR

Vice President, Quality and Regulatory Affairs


Medical Device Mfg. and Re-Manufacturer

Brightwood Corp – Madras, OR

Director, Quality and Performance Systems


Lumber Design and Re-Manufacturer

Westinghouse (Wabtec) Germantown, MD

Director, Quality and Performance Systems


Locomotive Brake and Computer Electronics Mfg.

Cooper Standard – Dearborn, MI

Sr Corp Quality Engineer, Dearborn, MI

Plant Quality Manager, Kittanning, PA




Automotive Plastic and Rubber Mfg.

Mark IV (Dayco) – Ocala, FL

Sr Quality Engineer


Automotive Plastic and Rubber Mfg.



MBA (concentration Business Administration and Quality) (2003)

BBA (concentration Business Administration and Quality) (2000)

Skills and Industry Affiliations


Six Sigma Master Black Belt

Lean Manufacturing

IATF16949 Transition Auditor

SQF Practitioner (AIB)

ISO900x, 13485, 14001


APQP/New Product Launch

High-Tech Mfg.

P/L Operations

Constraint Management

Supplier QA and Development Motivational Management, Team Building, Coaching and Training

Rubber Inj, Ext, Blow Molding

Electronic PCB Manufacturer

Lumber Remanufacturer

Medical OEM/Sterilization

Plastic and Metal Welding

Sonic, Hot Plate, Vibration


American Society of Notaries Public

American Society for Quality

American Management Association

American Association of Professional Educators

Various Alumni Associations

Military Service

United States Air Force - Elmendorf AFB, Anchorage, AK

Critical Care Nursing Corp - Level III SCU/ICU Patient Care: Oversee, identify and address quality, educational, treatment plans, and equipment needs as a clinical resource, role model, and educator.

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