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results driven customer service, associate trainer

Louisville, Kentucky, United States
March 13, 2019

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Joan Brenzel

Louisville, KY *****


Work Experience

Associate trainer/ bakery associate

Panera Bread - Louisville, KY

November 2013 to February 2019

Trained associates on store operations, assisted manager with daily operations, assisted customers with orders, opened bakery for management

Deli Clerk

The Fresh Market - Louisville, KY

January 2011 to November 2013

Assisted manager with daily operations, assisted customers with orders Won sampling contest by selling product through customer sampling Director of Guest Relations/ hostess

Macca' s Grill - Louisville, KY

August 2008 to November 2009

Sold and delivered catering orders

Started catering operations


Brenzel's Chevron

September 2005 to May 2006

Sold services and responsible to balance drawer at open/close of shift. Customer Service Representative

Charter Communications - Louisville, KY

August 2002 to December 2004

• Sold and setup cable and internet accounts including promotional items.

• Assisted supervisors in resolving escalated calls and troubleshooting.

• Exceeded monthly productivity metric, earning commission 90% of the time.

• Appointed to special customer retention team due to outstanding performance. Education

Bachelor's in Communications

University of Dayton - Dayton, OH

August 1985 to July 1989


Humanitarian of the Year

June 1998

Annual Jaycee Award given to member based on contributions Groups

Communicators Toastmasters

May 1999 to August 2010

Public speaking group with a focus on improtu speaking Additional Information

• Over ten years experience in customer service and administrative work.

• Knowledge of Microsoft Word, Excel, and Internet navigation.

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