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Manager Office

Pasadena, MD
March 13, 2019

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Shana Dreyer Selig Business Process Manager 443-***-**** Pasadena, MD 21122

Accomplished Process and Office manager with more than 15 years of experience overseeing daily operations, managing teams, and streamlining existing processes. Skilled in resolving complex problems to ensure enhanced accuracy and time/cost savings. Results-oriented leader focused on building positive client and employee relationships, effectively managing teams, and consistently optimizing company procedures to improve productivity and achieve organizational goals. Areas of Expertise include:

Accounting & Reconciliation

Customer Service

Problem Solving



Process Management


Office Management


Professional Experience


Oversee process improvement programs and recommend strategic and tactical solutions for a professional services and investment management company.

Business Process Manager

Partner with Facility Manager on GM projects, draft reports/documents, schedule preventative maintenance and repairs, and manage work bids. Coordinate administrative support processes, organizing meetings, conference calls, and video conferences. Analyze mobile equipment costs, tracking hours/spend. Monitor completion of work orders to validate invoices; create pension and annuity invoices. Utilize Excel to update on-demand trackers and invoices paid. Serve in Facility Manager’s place during absences, supervising on-site contractors/vendors and completing vendor safety paperwork Safety Failure Modes and Effects Analysis (SFMEA), Job Safety Analysis (JSA), and Task Instruction Sheets (TIS). Identify and resolve variances in weekly accounting reports. Created, receipted and monitored purchase orders within Enterprise One (E1). Order parts and supplies via SAP & Yardi, train and manage staff, and ensure consistent alignment with Contractor Safety management standards & Global Manufacturing System (GMS).

Won 2018 Innovation Spot Award for establishing effective process improvement initiatives for the GM account.

Saved GM $7,500 by recommending in-house maintenance work for repairs.

Completed annual training and all preventive maintenance requirements before required deadlines.

Designed and integrated a paperless filing system, mobile equipment tracker, and purchase order tracker to streamline financial forecasting, optimize work order retrieval, and enhance communication between teams.

Automated union burden invoices in Excel, eliminating mathematical and information transfer mistakes; saved the company time and money.

Recognized by management/coworkers, receiving the highest annual review rating for supporting the site to a Key Performance Indicator (KPI) of 95% success in relation to goals and objectives.

FIRST HOME MORTGAGE CORPORATION White Marsh, MD 8/2014 — 12/2016

Verified customer credentials for mortgage loans for a licensed, full service, residential lender.

Verification Specialist Team Lead

Reviewed loan applications, assessing and verifying employment dates and income; completed up to 50 verifications daily. Supervised team members, tracking productivity. Created new accounts, registered conventional loan types for credit monitoring, and performed credit analysis for high-risk loans; monitored credit profiles for changes.

Contributed to development of in-house verification tracking system, training new hires on system use, troubleshooting verification issues, and recommending changes to improve functionality.

Developed procedures/processes for Montgomery home loan verifications.

Selected as the first Team Lead of the department due to quality support and detailed knowledge verification requirements.

FIRST FIDELITY MORTGAGE Perry Hall, MD 1/2002 — 4/2014

Oversaw office operations and managed up to 40 staff members for a mortgage broker company.

Office Manager

Directed client communications, maintained filing systems, and oversaw financial processes such as bookkeeping, payroll, and budgetary management. Ordered and stocked office equipment, materials, and supplies. Reviewed new hire applications and arranged background checks/interviews. Analyzed loan processing data and created reports. Supervised, hired, and interviewed support staff. Oversaw business and loan officer licensing; maintained records/expiration dates. Liaised with off-sight IT team to fix computer issues. Scheduled building maintenance/inspections. Acted as authorized signer for company bank account to pay bills. Maintained office appearance, buying/leasing office equipment and furniture. Processed loans and interfaced with state/local auditors.

Spearheaded and collaborated with internal and external partners to create mortgage lead software, creating additional revenue stream.

Advanced through numerous roles during tenure, initially hired as Receptionist and eventually promoted to Office Manager.

Successfully maintained loan production levels after U.S. housing market crash. Led team during four corporate restructures.

Designed office policies establishing employee handbook and licensing standards and procedures. Implemented procedures for document protection, retention, transfer, and disposal.

Improved training and documentation by creating job aides and checklists. Created loan tracker to streamline results and reporting.

Education & Credentials

Administrative Management Certificate


Continuing Education

Basic Accounting, Anne Arundel Community College, 2013

QuickBooks – Beyond the Basics, Anne Arundel Community College, 2013


Cardio Pulmonary Resuscitation (CPR)

Automated External Defibrillator (AED)

Forklift and Tugger Operator License

Technical Expertise

Microsoft Office (Excel, PowerPoint, and Word), QuickBooks, Calyx Point, Encompass, JD Edwards Enterprise One (E1), SAP, Maximo, SharePoint, Yardi Marketplace

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