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Customer Service Human Resources

Northridge, California, United States
$20 hour
March 13, 2019

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***** ******** **, **********, ** 91343 818-***-****

Seasoned Health Care Professional

Dynamic professional with over 30 years of health care/medical office experience, specializing in Operations, Patient Services, Human Resources and Training. Recent Member Services Director seeking opportunity to bring award-winning customer service experience in consulting capacity with chance to improve operations.

Skills & Abilities

Communicate & Delegate tasks Flexible Ability to public speak

Self-Motivated Time Management Personable & Positive

Good Organizational Skills Team Player Verbal & Communication Skills


Kaiser Permanente Panorama City, CA 1986-2016

Director, Member Services (2007-2016)

Oversee daily operations of Member Services and Medical clinic including Ancillary departments.

Implemented several new initiatives including training of Staff and Physicians.

Hired, trained, counseled and terminated employees based on Human Resources policies.

Prepared & Conducted weekly/monthly staff meetings to discuss goals & conduct training

Conducted training of new Patients to improve understanding and utilization of services.

Successfully collaborated with internal management and external vendors on community activities and outreach.

Compliance Officer, Southern California Regional Compliance (2006-2007)

Computer literate including Patient Care software and MS Suite

Director, Clinic Operations (1986-2006)

Computer literate including Patient Care software and MS Suite

Knowledge of HIPPA and all Federal laws & guidelines established by JCAH & HMO.

Executed cross training in various departments to ensure smooth flow in absence of employee or necessity due to workload.

Other Relevant Experience

Children’s Hospital Los Angeles, CA (1982-1986)

Health Insurance Plan of New York New York, NY (1979-1982)


BA, Education – Hunter College, New York, NY


Excellent personal and professional references furnished upon request

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